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Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage

Patil, P.P
; 
Rana, Nripendra P.
; 
Dwivedi, Y.K.
Publication Date
2018-01
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Keywords
Adoption, Cashless payments, Construct mapping, Meta-analysis, Mobile payments, Digital payments, Consumer adoption, Technology acceptance model (TAM), Unified theory of acceptance and use of technology (UTAUT)
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© 2018 IFIP International Federation for Information Processing. Reproduced in accordance with the publisher's self-archiving policy. The final authenticated publication is available online at: https://doi.org/10.1007/978-3-030-02131-3_6
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openAccess
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Management and Law Publications
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Abstract
Digital payment methods (DPMs) are evolving fast but they are yet to be widely adopted particularly in the developing countries. An initial review of literature suggests that several studies have already been conducted on this topic for understanding antecedents of digital payments adoption. However, only a few studies have examined this emerging topic in the context of developing countries. The aim of this submission is to identify antecedents of consumer adoption and usage of digital payments methods. The results of this literature analysis suggest that constructs related to technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) along with trust and risk are the most frequently examined constructs for determining consumer’s behavioural intention to use and usage of DPMs. The findings from this work can help researchers selecting factors for inclusion in the future empirical works on this topic.
URI
http://hdl.handle.net/10454/18062
Version
Accepted manuscript
Citation
Patil PP, Rana NP and Dwivedi YK (2018) Digital Payments Adoption Research: A Review of Factors Influencing Consumer’s Attitude, Intention and Usage. In: Al-Sharhan S, et al. (eds) Challenges and Opportunities in the Digital Era. I3E 2018. Lecture Notes in Computer Science. Vol 11195, pp45-52. Springer.
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https://doi.org/10.1007/978-3-030-02131-3_6
Type
Conference paper
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