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E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks

Weerakkody, Vishanth J.P.
; 
Irani, Zahir
; 
Lee, Habin
; 
Osman, I.H.
; 
Hindi, N.
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Costs, Opportunities, Benefits, Risks, COBRA, e-government
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Abstract
After more than a decade of comprehensive research work in the area of electronic government (e-government), no attempt has yet been made to undertake a systematic literature review on the costs, opportunities, benefits and risks that influence the implementation of e-government. This is particularly significant given the various related challenges that governments have faced over the years when implementing e-government initiatives. Hence, the aim of this paper is to undertake a comprehensive analysis of relevant literature addressing these issues using a systematic review of 132 studies identified from the Scopus online database and Google Scholar together with a manual review of relevant papers from journals dedicated to electronic government research such as Electronic Government, an International Journal (EGIJ), International Journal of Electronic Government Research (IJEGR) and Transforming Government: People, Process, and Policy (TGPPP). The overall review indicated that although a large number of papers discuss costs, opportunities, benefits and risks, treatment of these issues have tended to be superficial. Moreover, there is a lack of empirical studies which can statistically evaluate the performance of these constructs in relation to the various e-government systems. Therefore, this research would help governments to better analyse the impact of costs, opportunities, benefits and risks on the success of e-government systems and its pre-adoption from an implementation perspective.
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http://hdl.handle.net/10454/12105
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Weerakkody VJP, Irani Z, Lee H et al (2015) E-government implementation: A bird’s eye view of issues relating to costs, opportunities, benefits and risks. Information Systems Frontiers. 17(4): 889-915.
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https://doi.org/10.1007/s10796-013-9472-3
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