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dc.contributor.authorSivarajah, Uthayasankar
dc.contributor.authorIrani, Zahir
dc.contributor.authorWeerakkody, Vishanth J.P.
dc.date.accessioned2017-02-09T08:32:19Z
dc.date.available2017-02-09T08:32:19Z
dc.date.issued2015-10
dc.identifier.citationSivarajah U, Irani Z and Weerakkody V (2015) Evaluating the use and impact of Web 2.0 technologies in local government. Government Information Quarterly. 32(4): 473-487.en_US
dc.identifier.urihttp://hdl.handle.net/10454/11322
dc.descriptionYesen_US
dc.description.abstractSecond generation web-based technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for activities ranging from open policy making to communication campaigns and customer service. However, this in turn has brought about additional challenges. By its very nature, Web 2.0 technologies are more interactive than the traditional models of information provision or creation of digital services. Such technologies open up a new set of benefits, costs and risks to those government authorities who make use of these social and digital media to enhance their work. This study draws on the extant literature together with an in-depth qualitative case enquiry to propose an emergent framework for evaluating the intra-organisational use of Web 2.0 technologies and its impact on local government. The study findings identified additional four factors (i.e. benefits: intra-marketing, informal engagement, costs: workload constraints and risk: integration with other systems) as part of the evaluation criteria which have not previously been discussed in the existing literature surrounding the context of Web 2.0 use in local government. The study concludes that a combined analysis of the evaluation and impact assessment factors, rather than one particular approach would better assist decision makers when implementing Web 2.0 technologies for use by public administration employees.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttp://dx.doi.org/10.1016/j.giq.2015.06.004en_US
dc.rights© 2015 Elsevier. This is an Open Access article distributed under the Creative Commons CC-BY license (http://creativecommons.org/licenses/by/4.0/)en_US
dc.subjectWeb 2.0; Evaluation; Impact; Local Government Authorities; LGAs; e-Government; Case study; Qualitative researchen_US
dc.titleEvaluating the use and impact of Web 2.0 technologies in local governmenten_US
dc.status.refereedYesen_US
dc.date.Accepted2015-06-30
dc.date.application2015-07-22
dc.typeArticleen_US
dc.type.versionpublished version paperen_US
refterms.dateFOA2018-07-25T16:02:13Z


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