Loading...
Digital Government Implementation in Chaotic Environment - Case Study of Libya
Khamallag, Masoud M. Kamala, Mumtaz A. Tassabehji, Rana
Khamallag, Masoud M.
Kamala, Mumtaz A.
Tassabehji, Rana
Publication Date
2016
End of Embargo
Supervisor
Keywords
Rights
© 2016 The Authors. Full-text reproduced with permission from authors and BAM.
Peer-Reviewed
Yes
Open Access status
openAccess
Accepted for publication
04/05/2016
Institution
Department
Awarded
Embargo end date
Additional title
Abstract
Not many studies are available to address whether it is possible to offer and implement e-Government services in places suffer from chaotic situation. This paper is intended to study the opportunity of implementing such services in a chaotic environment. An exploratory study was conducted in March/April 2015 using government officials of the state of Libya that survived a transition period upon the revolt of 2011. The study found that the Libyan government has recently and successfully implemented online services namely: National Identity Number - NID and e-Passport. The finding indicated that there are opportunities to establish e-services in countries regardless of their environmental status and clearly showed similar Critical Success Factors are need to be considered whether in chaotic or stable environment. However, their rank of importance will be differ. Lessons learned from the implementation of both services showed that Government determination has played crucial role in achieving this factual success.
Version
Accepted manuscript
Citation
Khamallag MM, Kamala MA and Tassabehji R (2016) Digital Government Implementation in Chaotic Environment - Case Study of Libya. In: Proceedings of the British Academy of Management Annual Conference, 6-8 Sep 2016, Newcastle, UK.
Link to publisher’s version
Link to published version
Link to Version of Record
Type
Conference paper