Digital Government Implementation in Chaotic Environment - Case Study of Libya

Abstract

Not many studies are available to address whether it is possible to offer and implement e-Government services in places suffer from chaotic situation. This paper is intended to study the opportunity of implementing such services in a chaotic environment. An exploratory study was conducted in March/April 2015 using government officials of the state of Libya that survived a transition period upon the revolt of 2011. The study found that the Libyan government has recently and successfully implemented online services namely: National Identity Number - NID and e-Passport. The finding indicated that there are opportunities to establish e-services in countries regardless of their environmental status and clearly showed similar Critical Success Factors are need to be considered whether in chaotic or stable environment. However, their rank of importance will be differ. Lessons learned from the implementation of both services showed that Government determination has played crucial role in achieving this factual success.