“The importance of collaboration between the project team, end-users, and stakeholders in managing complex decisions and risks in project environments”
Danquah, J.
Danquah, J.
Publication Date
2023-07
End of Embargo
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Peer-Reviewed
Yes
Open Access status
openAccess
Accepted for publication
2023
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Department
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Abstract
The importance of a collaborative approach between the project team, end-users, and stakeholders
in managing complex decisions and risks in project environments has long been emphasized. The Porter
model emphasizes the need to focus on client needs and competitive advantage. However, a lack of
resources and capability development may hinder the project team's ability to provide appropriate
services. Supervisors, team members, and end-users can play a supportive role in easing complexity in
risk management and decision-making. It is important to understand standards as performance measures
for decision-making and the need for detailed knowledge of the project brief. The value of group
decision support systems and low-intensity involvements in decision-making would give rise to
involving end-users in critical decision-making, the importance of focusing on organizational culture
and strategic planning, and the need for a change of mindset to align individual perceptions with the
norm. It is also important to gather and analyze information before making a decision. While some
project teams see end-users as a threat to their judgment, the research emphasizes the duty to respond
to end-users' needs and highlights the value they add to risk assessment.
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Citation
Rye S and Danquah J (2023) “The importance of collaboration between the project team, end-users, and stakeholders in managing complex decisions and risks in project environments”. APM (Association for Project Management). Blog post.
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Blog post