Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy

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dc.contributor.authorAlalwan, A.
dc.contributor.authorDwivedi, Y.K.
dc.contributor.authorRana, Nripendra P.
dc.contributor.authorWilliams, M.D.
dc.date.accessioned2020-09-25T13:54:23Z
dc.date.accessioned2020-10-05T14:07:52Z
dc.date.available2020-09-25T13:54:23Z
dc.date.available2020-10-05T14:07:52Z
dc.date.issued08/02/2016
dc.date.updated2020-09-25T12:54:30Z
dc.descriptionYes
dc.description.abstractThe purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intention to adopt mobile banking (MB). Design/methodology/approach – The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and self-efficacy as an external factors. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. Findings – The results showed that behavioural intention is significantly influenced by perceived usefulness, perceived ease of use, and perceived risk. Research limitations/implications – Practical and theoretical implications for both Jordanian banks and researchers in the MB context are also discussed in the concluding section. Originality/value – MB-related issues are yet to be examined empirically in the Jordanian context. This submission has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of MB from the Jordanian customers’ perspective.en_US
dc.identifier.citationAlalwan A, Dwivedi YK, Rana NP et al (2016) Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management. 29(1): 118-139.en_US
dc.identifier.doihttps://doi.org/10.1108/JEIM-04-2015-0035
dc.identifier.urihttp://hdl.handle.net/10454/18082
dc.language.isoenen_US
dc.openaccess.statusopenAccess
dc.rights(c) 2016 Emerald Publishing. Full-text reproduced in accordance with the publisher's self-archiving policy.en_US
dc.status.refereedYes
dc.subjectAdoption
dc.subjectBehavioural intention
dc.subjectJordan
dc.subjectMobile banking
dc.subjectTAM
dc.titleConsumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacyen_US
dc.typeArticle
dc.type.versionAccepted manuscript
dspace.entity.typePublication
refterms.dateFOA2020-10-05T14:08:26Z
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