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Examining causal effects of Emotional Intelligence on human related challenges occurring in Agile managed Information Systems projects
Luong, Tan T.
Luong, Tan T.
Publication Date
2020
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The University of Bradford theses are licenced under a Creative Commons Licence.
Peer-Reviewed
Open Access status
Accepted for publication
Institution
University of Bradford
Department
Faculty of Management and Law
Awarded
2020
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Abstract
Agile project management has become a widely implemented project management
approach in Information Systems (IS). Yet, along with its growing popularity, the
amount of concerns raised in regard to human related challenges is rapidly
increasing. Nevertheless, the extant scholarly literature has neglected to identify
the primary origins and reasons of these challenges. The purpose of this study is
therefore to examine if these challenges are caused by a lack of Emotional
Intelligence (EI) by means of a quantitative approach, which includes two main
steps. Firstly, based on a sample of 447 IS-professionals, the psychometric
properties of their EI in regard to their personal characteristics is examined.
Secondly, based on the findings of the first analysis, the causal inference of EI on
these challenges is computed using Propensity Score Matching based on a second
sample of 194 agile practitioners. Different dimensions of EI were found to have a
low to medium impact on human related challenges occurring in agile teams in
regard to anxiety, motivation, mutual trust and communication competence. Hence, these findings offer important new knowledge for IS-scholars, project managers
and human resource practitioners, about the vital role of EI for educating, staffing
and training of IS-professionals working in agile teams.
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Thesis
Qualification name
DBA