Enterprise resource planning: A taxonomy of critical factors.
Zairi, Mohamed Al-Mudimigh, A.S. Al-Mashari, M.
Zairi, Mohamed
Al-Mudimigh, A.S.
Al-Mashari, M.
Publication Date
2003
End of Embargo
Supervisor
Rights
Peer-Reviewed
Yes
Open Access status
closedAccess
Accepted for publication
Institution
Department
Awarded
Embargo end date
Collections
Additional title
Abstract
This paper presents a novel taxonomy of the critical success factors in enterprise resource planning (ERP) implementation process. ERP benefits cannot be fully realised unless a strong alignment and reconciliation mechanism is established between technical and organisational imperatives based on the principles of process orientation. It is suggested in the taxonomy that measurement takes place in a balanced perspective, and for the purpose of providing useful information that can enable the decision making process and, which can help deliver the corporate objectives and therefore lead the business competitively forward. Upon this premise, the taxonomy is based on a comprehensive analysis of ERP literature combining research studies and organisational experiences. The taxonomy reflects the essential features of ERP systems, as being built based on the principles of business process management. Furthermore, it illustrates that ERP benefits are realised when a tight link is established between implementation approach and business process performance measures.
Version
No full-text in the repository
Citation
Mohammed, Z., Al-Mudimigh, A. and Al-Mashari, M. (2003). Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research. Vol. 146, No. 2, pp. 352-364.
Link to publisher’s version
Link to published version
Link to Version of Record
Type
Article