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Citizen's adoption of an e-government system: Validating extended social cognitive theory (SCT)
Rana, Nripendra P. Dwivedi, Y.K.
Rana, Nripendra P.
Dwivedi, Y.K.
Publication Date
2015-04
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© 2015 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (https://creativecommons.org/licenses/by-nc-nd/4.0/)
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Abstract
By employing an extended social cognitive theory, this study examines factors (such as outcome expectation, affect, anxiety, self-efficacy and social influence) influencing intention to adopt an electronic government system called online public grievance redressal system (OPGRS) in context of India. The extended social cognitive theory (SCT) was validated using 419 responses collected from eight selected cities in India. The empirical outcomes of the proposed model indicated the significant relationships of seven hypothesised relationships between six constructs. This is the first study, which has used the SCT model to understand the adoption of an e-government system. The policy implication provided in this research can help the government to improve upon the effectiveness and quality of the system and the level of social impact on the users by employing the project champions. It also helps in enhancing their positive feelings toward adopting this system and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free society.
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Citation
Rana NP and Dwivedi YK (2015) Citizen's adoption of an e-government system: Validating extended social cognitive theory (SCT). Government Information Quarterly. 32(2): 172-181.
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