Loading...
Mapping the resilience performance of community pharmacy to maintain patient safety during the Covid-19 pandemic
Peat, George W. Olaniyan, Janice Grindey, C. Hague, I. Alldred, David P.
Peat, George W.
Olaniyan, Janice
Grindey, C.
Hague, I.
Alldred, David P.
Publication Date
2022-09
End of Embargo
Supervisor
Rights
Crown Copyright © 2022 Published by Elsevier Inc. All rights reserved. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
Peer-Reviewed
Yes
Open Access status
openAccess
Accepted for publication
2022-01-08
Institution
Department
Awarded
Embargo end date
Collections
Additional title
Abstract
Background
The first UK wave of the Covid-19 pandemic in 2020 placed unprecedented stress on community pharmacy. Various policies and initiatives were announced during this period to support community pharmacy to continue to perform in a manner that prioritised patient safety. However, little is understood about how these policies and initiatives were implemented by staff working in community pharmacy, and the system adaptions and responses that were initiated to maintain patient safety.
Objective
The study aimed to investigate how staff working in UK community pharmacy during the first waves of the COVID-19 pandemic in 2020 responded and adapted to system stressors to maintain patient safety.
Methods
We adopted a qualitative interview approach, underpinned by Resilient Healthcare theory, with interview data collected between July 2020 and January 2021. Data were synthesised and analysed using Framework Analysis.
Results
23 community pharmacy staff from England and Scotland were interviewed. We identified five themes supported by between two and six sub-themes: 1. Covid-19, an impending threat to the system. 2. Patient safety stressors during the first waves of Covid-19. 3. Altering the system, responding to system stressors. 4. Monitoring and adjusting. 5. Learning for the future.
Conclusion
Privileging the accounts of community pharmacy staff working on the frontline during the pandemic illuminated how responses and adaptions were developed and deployed, how continual monitoring occurred, and the factors that supported or hindered system resilience. The key learning derived from this study can serve to shorten the gap between ‘work as imagined’ and ‘work as done’, and in doing so, support the future resilience performance of community pharmacy during future outbreaks of Covid-19 or similar events.
Version
Accepted manuscript
Citation
Peat G, Olaniyan J, Fylan B et al (2022) Mapping the resilience performance of community pharmacy to maintain patient safety during the Covid-19 pandemic. Research In Social and Administrative Pharmacy. 18(9): 3534-3541.
Link to publisher’s version
Link to published version
Link to Version of Record
Type
Article