Wibisono, D.Khan, M. Khurshid2016-08-102016-08-102015-12Wibisono D and Khan MK (2015) Performance measurement system for a manufacturing environment: KB/GAP/AHP approach. International Journal of Robotics and Mechatronics. 2(2): 65-76.http://hdl.handle.net/10454/8766YesDesigning and implementing Performance Measurement System (PMS) is an integral part of management control systems. This paper presents an original and novel approach to designing and benchmarking of PMSs for a manufacturing environment through a hybrid framework which overcomes the shortcomings of earlier models. A detailed review was taken of previous models and their limitations were identified. The present hybrid PMS model seeks to improve the earlier research models by the following novel approach: implementation of a Knowledge Based (KB) expert system, Gauging Absences of Pre-requisite (GAP) analysis and Analytic Hierarchy Process (AHP) methodology in an integrated KBPMS. The paper has shown that the present hybrid (KB-AHP-GAP) approach to developing a KBPMS model is a realistic methodology. The combination of the KB-AHP-GAP approach allows detailed benchmarking of the PMS existing within a manufacturing organisation. Furthermore, this approach can assist in identifying and prioritising the key decisions that need to be actioned to overcome the existing PMS shortcomings.en© 2015 The Authors. This work is licensed under a Creative Commons Attribution Licence (http://creativecommons.org/licenses/by/3.0/ )Performance Measurement System (PMS)Knowledge Based (KB)Expert systemsGAP analysisAnalytic Hierarchy Process (AHP)Articlehttps://doi.org/10.21535%2Fijrm.v2i2.866CC-BY