Bradford Scholars: Recent submissions
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Organisational Culture and The Development of Digital Competencies: Experiences of Employees in Nigerian Upstream Oil and Gas CompaniesIn today’s upstream oil and gas industry, employees are encouraged to develop digital competencies to support their organisations’ digital transformation initiatives. However, there is limited understanding from the employee viewpoints, of what influences their motivation to support digital workforce transformation in the context of upstream oil and gas companies’ organisational culture. This study proposes the need to comprehend the relationship between organisational culture and employees’ motivation to develop and use digital competencies from the employees’ viewpoints rather than from managers and business leaders only. Building on the digital workforce transformation and employee-driven innovation literature, the aim of this study was to explore the lived experiences of employees who are required to develop and use digital competencies in their companies. Specifically, the guiding principles of interpretative phenomenological analysis were adapted in a qualitative approach to explore the employees’ experiences. Data was collected from sixteen employees selected from across four of the five international oil and gas companies in Nigeria. The findings show that three core modalities of the organisational culture (Digital Transformation Messaging & Resource Availability; Leadership and Management Styles; and Employee Mindsets & Change Management Inertia) are important considerations for the motivation of employees to develop and use digital competencies. The findings contribute to understanding the dynamics of employee mindsets regarding digital workforce transformation and highlight the relevance of incorporating employee viewpoints in the planning and implementation of change management initiatives required for digital transformation. Theoretically, the contribution from this study is a demonstration of the use of a qualitative interpretive approach to update the digital workforce transformation body of knowledge.
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Formulation, characterisation, and biocompatibility assessment of rifampicin-loaded poly(d,l-lactide-co-glycolide) composites for local treatment of orthopaedic and wound infectionsBackground/Objectives: The escalating challenge of antimicrobial resistance (AMR) necessitates the development of targeted antibiotic delivery platforms, minimising systemic administration. Polymer-based drug delivery emerges as a promising solution, ensuring sustained release and prolonged efficacy of bioactive compounds, ensuring long-term efficacy. Methods: This study focuses on encapsulating rifampicin (RIF), a key antibiotic for orthopaedic and wound-related infections, within Poly(d,l-lactide-co-glycolide) (PLGA), a biodegradable polymer, through solvent casting, to formulate a PLGA-RIF composite membrane. Comprehensive characterisation, employing Fourier-transformed infrared spectroscopy (FT-IR), scanning electron microscopy (SEM), thermal analysis and X-ray Diffraction (XRD), confirmed the integrity of both the starting and produced materials. UV-Vis spectroscopy revealed a controlled drug release profile over 21 days in various media, with the chosen media influencing the drug release, notably the tryptic soya broth (TSB) caused the highest release. The quantitative assessment of the antimicrobial efficacy of the developed PLGA-RIF composite was conducted by measuring the size of the inhibition zones against both Gram-negative and Gram-positive bacteria. Results: The results confirmed the composite’s potential as a robust antibacterial biomaterial, demonstrating a rapid and effective antibacterial response. Cytocompatibility tests incorporated human fibroblast and osteoblast-like cell lines and demonstrated that the RIF:PLGA (1:8) formulation maintained eukaryotic cell viability, indicating the composite’s potential for targeted medical applications in combating bacterial infections with minimal systemic impact. Conclusions: This study presents the significance of investigating drug release within appropriate and relevant physiological media. A key novelty of this work therefore lies in the exploration of drug release dynamics across different media, allowing for a comprehensive understanding of how varying physiological conditions may influence drug release and its effect on biological responses.
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Controlling the helical pitch of foldamers through terminal functionality: A solid state studyDeveloping new methods to control the size and shape of the helical structures adopted by foldamers is highly important as the secondary structure displayed by these supramolecular scaffolds often dictates their activity and function. Herein, we report on a systematic study demonstrating that the helical pitch of ortho‐azobenzene/2,6‐pyridyldicarboxamide foldamers can be readily controlled through the nature of the terminal functionality. Remarkably, simply through varying the end group of the foldamer, and without modifying any other structural features of the scaffold, the helical pitch can be over doubled in magnitude (from 3.4 Å–7.3 Å). Additionally, crystallographic analysis of a library ten foldamers has identified general trends in the influence of a range of terminal functionalities, including carboxylbenzyl (Cbz), diphenylcarbamyl (N(Ph)2), ferrocene (Fc) and tert‐butyloxycarbonyl (Boc), in controlling the folding behaviour of these supramolecular scaffolds. These studies could prove useful in the future development of functional foldamers which adopt specific sizes and shapes. A crystallographic study into the influence of varying the terminal functionality on the helical pitch of a series of foldamers is reported. Herein, we show that through systematic modification of the terminal functionality in the foldamer, from carboxylbenzyl (Cbz), diphenylamide (N(Ph)2), ferrocene to tert‐butyloxycarbonyl (Boc) helical pitches between 3.4–7.3 Å can be readily accessed in these supramolecular scaffolds.
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Making Sense of Food Safety and Food Waste: Lived Experiences in Food Catering Using Systems ThinkingFood safety and food waste have many strands and perspectives; one is how managers and staff make decisions. There is limited research on food catering services, how managers and staff deal with food safety and waste, and their decision approaches. To obtain a better understanding, this research sought the lived experiences of managers and staff. The research aim is to explore the lived experiences of managers and staff to better understand their decision behaviour approaches in controlling food safety and food waste. The way forward is to conduct a qualitative phenomenological research focusing on twenty-five purposefully selected managers and staff in Vancouver. Using organisational theory as a lens, data were obtained through semi-structured interviews and non-participant observations. The research used inductive thematic analysis, resulting in nineteen themes. The key findings were inadequate training and planning, improper practices and customer behaviours attributed to internal and external processes and systems; managers and staff lacked appreciation for using a specific approach to support decisions. The researcher introduces systems thinking as one approach to support decision making to enhance control of food safety and waste. The implications include appreciating the interrelationship of factors influencing food safety and food waste. The research limitations were the COVID-19 pandemic, time and resources, and insufficient participant experiences. The research contribution was using systems thinking as one of the approaches to make decisions to enhance control of food safety and food waste in food catering services.
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Firm growth, innovation and access to finance: Evidence from European SMEsThis thesis examines three issues about European SMEs. Chapter Two examines how sustainable growth firms obtain external finance during and after the 2008 financial crisis. Although sustainable growth firms have past growth records and future growth aspirations; however, those firms may face challenges in obtaining external finance. We find that those firms increase their demand for external finance after the financial crisis and obtain finance from suppliers during this period to implement their growth activities. In contrast, firms are less likely to secure loans from banks during this period. Chapter Three examines how SMEs can reduce information asymmetry and increase the probability of obtaining a bank loan. SMEs can easily establish a lending relationship with suppliers, which may improve firms’ creditworthiness and reduce information asymmetry. We show that SMEs that suffer information asymmetry can obtain bank finance if these firms establish a significant relationship in the past with suppliers. This finding is more prominent for small firms as banks refuse their loan applications due to information asymmetry. Chapter Four examines financially constrained SMEs for increasing sales growth through innovation activities. As innovation has a positive effect on sales growth; therefore, conducting innovation activities can improve cash flows to constrained firms. We find that financially constrained SMEs can obtain sales growth if they conduct innovation activities. Our results suggest that product and process innovation are significant for financially constrained SMEs as those innovations provide additional cash flow in firms to reduce the adverse effect of the constrained condition.
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Ecological footprint as an indicator of national and city level sustainability. A case study of Bangladesh with a focus on NarayanganjThis thesis addresses urban sustainability from an ecological footprint viewpoint to make cities inclusive, safe and livable in Bangladesh under the SDG-11 of the Agenda for Sustainable Development Goals-2030. Previous empirical studies on Bangladesh do not focus on Ecological Footprint (EF), and Naryanganj City’s (NC) EF has yet been explored. Previous studies also focused on only specific dimension of sustainability. This study aims to meet these gaps by linking the existing facilities and required initiatives under all dimensions of sustainability, e.g., social, economic, environment and institutions. Both secondary and primary data were used. Secondary data were collected from the World Bank and Global Footprint Network. Primary data were collected by a survey of 500 households in NC and twenty in-depth semi-structured interviews with experienced urban experts from academics, NGOs, government, voluntary and independent urban research organizations in Bangladesh. STIRPAT model was used to analyze the secondary data, and interview data were analyzed following theoretical thematic analysis. The empirical findings suggest that Bangladesh can still afford more urbanization. However, the high EF of NC is a concern of this affordability. The interview data analysis indicates that the government can promote the current opportunities for a relatively quick result for urban sustainability without imposing any extra burden on citizens. A sustainable urban development framework (SUDF) and based on this SUDF, a set of policy recommendations is also proposed. Further research options and limitations of this study have also been identified.
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Genotoxic effects of a novel form of Gold Nanoparticles loaded with Hesperidin on head and neck cancer lymphocytes compared to effects from healthy control lymphocytes and Squamous cell Carcinoma of Maxillary sinusThe head and neck cancers (HNC) are a group of cancers that begin in the squamous cells that line the mucosal surfaces of the head and neck. Therefore, they are commonly known as squamous cell carcinoma of the head and neck. Squamous cell carcinoma of the maxillary sinus (MC) is a rare type of HNC, and it is a very aggressive tumour. This cancer is typically diagnosed at a very advanced stage and most patients have a poor survival rate and prognosis. This study is based on the synthesis and applications of gold nanoparticles (AuNPs) conjugated with hesperidin (Hsp) as a targeted drug delivery system. AuNPs are ideal for loading different drugs and delivering them to targets sites due to their stability, small size, substantial surface area, non-cytotoxic and inert nature. Hsp is a naturally occurring substance with anti-inflammatory and antioxidant capabilities. The main aim of this research was to develop a highly efficient and safer method to deliver Hsp to the target sites. The Hsp with poor solubility and bioavailability render it only slightly absorbed, requiring a delivery system to reach its therapeutic target. This study focused on the effects of 15μg/ml Hsp loaded on gold nanoparticles (Hsp-AuNPs) on 20 healthy individuals’ lymphocytes as compared to 20 HNC patients’ lymphocytes using the alkaline Comet assay. While enzyme-based Comet repair was performed on 5 healthy individuals’ lymphocytes as compared to 5 HNC patients’ lymphocytes. The Hsp-AuNPs reduced the DNA damage in HNC patients’ lymphocytes compared to the healthy lymphocytes (***p<0.001). Furthermore, the 15μg/ml of Hsp-AuNPs significantly reduced the oxidative stress caused by H2O2 and appeared to be effective in both groups using the Comet and Comet repair assay. Results from Comet and Comet repair assay were consistent. The human squamous cells of maxillary sinus (MC) were also treated with 5μg/ml of Hsp-AuNPs. The alkaline Comet assay results showed that Hsp-AuNPs induced DNA damage in MC cells (***p<0.001). Therefore, Hsp-AuNPs demonstrated the most substantial genotoxic effects and confirmed a possible anticancer agent. The Hsp was also used to treat lymphocytes from healthy individuals as compared to HNC patients’ lymphocytes they reduced the DNA damage, but they were less effective as compared to Hsp-AuNPs. Published data shows that using the AuNPs as a drug carrier has a more potent therapeutic effect against different diseases including cancer. Also, this study investigated the gene protective and genotoxic impact of bulk Hsp in Maxillary sinus carcinoma cells. The data obtained indicated that Hsp-AuNPs might possibly be effective for the treatment of MC and demonstrated the ability of Hsp-AuNPs to increase the DNA damage more than the bulk form of Hsp (***p<0.001). The outcomes of this study are consistent with the viewpoint that the Hsp-AuNPs might have a substantial role in cancer treatment, including MC. The concentration of 5μg/ml Hsp-AuNPs was used to treat the MC cells in Western blotting, and real-time polymerase chain reaction (qPCR) was based on a preliminary test for the optimal dose. The data obtained indicated that Hsp-AuNPs might potentially be effective for the treatment of HNC and showed the ability of Hsp-AuNPs to reduce DNA damage more than the bulk form of Hsp. Hsp-AuNPs has also shown anti-cancer potential in the MC cells by up-regulating the expression of p53, p21, PPAR gamma, and Caspase 3, at mRNA and protein levels by up-regulating the p53, PPAR gamma, Caspase 3, and p21 to mediate apoptosis and DNA repair in MC cells. The findings of this study are consistent with the view that the Hsp-AuNPs could have a significant role in cancer treatment, including HNC and MC.
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Assessment of visual performance during walkingVision and locomotion are crucial for humans. Traditional (stationary) vision tests are unlikely to reflect how vision functions dynamically. The walking-induced movements of head and eyes challenge vision in different ways, and because of age-related changes in various systems, including the visual system, acquiring accurate visual information of both stationary and moving objects may become challenging with age. New techniques for assessing dynamic visual performance with simultaneous evaluation of head and eye kinematics may help in comprehending visual capabilities during walking, with the potential to identify age-related changes specifically present in dynamic conditions. This thesis presents new techniques for the assessment of dynamic vision: a task for studying the visual limitations of reading from a handheld smartphone during walking; a novel method, “Assumed-gaze approach”, to determine gaze location/orientation during walking without an eye-tracker; and a visual acuity (VA) test for the assessment of static and dynamic VA, with simultaneous study of the walking-induced head kinematics. Key findings from this research include: phone-reading performance decays at increasing walking speeds, explained by increased motion-variability between the head/eyes and the handheld phone. The Assumed-gaze approach shows good agreement with the gaze measures from a head-mounted eye-tracker, validating this technique for assessing assumed-gaze location/orientation. VA determined with the new test developed here is similar to the VA obtained using the goldstandard chart. This new test is hence valid for assessing static and dynamic VA. However, the dynamic conditions studied did not reveal age-related changes in vision nor association with head kinematics.
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Machine Learning for improving total burn surface area estimationBurn injuries are a common presentation to the accident and emergency department in the UK and account for a significant cost to the NHS. The accurate assessment of these injuries by determining area and depth can ensure the patient receives the most appropriate treatment. If these assessments are incorrect, it can result in inadequate treatment or unnecessary transfer to specialists' centres causing distress to the patient and a significant cost to the NHS. The accuracy of the initial assessment can vary depending on the experience of the assessor. This study explores if machine learning methods can aid in a more accurate diagnosis of these burn injuries which may in future help to develop models that can be used in clinical practise to aid clinicians. The initial stage will assess how accurately specialists can assess burn injuries compared to a true calculated body surface area. The second stage will assess if a new model can be created to determine the difference between images of normal skin and a burn injury. This will be through a deep learning approach. The third stage will assess if a model can be created to determine the difference between full thickness burns, partial thickness burns and normal skin. Finally, we will determine if a code can be created to extract the burn from an image of burn and normal skin. Initial results have shown that specialist burn surgeons have a tendency to overestimate burns. We have also been able to develop a model that is able to accurately place a burn into the correct category 97% of the time when compared to images of normal skin.
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Bending performance of SFCBs reinforced UHPC beams prestressed with FRP barsThis study investigates the bending performance of ultra-high-performance concrete (UHPC) beams reinforced with non-prestressed steel-FRP composite bars (SFCBs) and prestressed fiber-reinforced polymer (FRP) bars. The finite element software ABAQUS was used to simulate the strain behaviors of materials, applying a real strain model for concrete and equivalent plastic strain models for reinforcements. Six beams with different concrete types and reinforcements (prestressed or non-prestressed) were simulated and analyzed. These simulations yielded results that closely aligned with the results tested. Based on the validated FE models, a parametric analysis was conducted to examine the effects of mechanical properties of concrete, mechanical property of non-prestressed reinforcement, and the reinforcement ratio of prestressed FRP bars and non-prestressed SFCB on the bending performance of SFCBs reinforced UHPC beams prestressed with FRP bars. The results indicate that, as the concrete strength increases from C35 to UHPC140, both the bearing capacity and ultimate deflection of flexural beams exhibit a gradual increase. Notably, employing UHPC100 as the matrix results in specimens achieving the highest ductility, deformation, and energy absorption. When non-prestressed FRP bars are replaced by SFCBs, the ultimate load of the beams decreases by 8%, but energy absorption increases by 34%. With an increase in the steel ratio of SFCBs, the ductility, deformation, and energy absorption also gradually increase. Moreover, increasing the reinforcement ratio of both prestressed FRP and non-prestressed SFCBs results in an increase in bearing capacity, but a decrease in ultimate deflection, ductility, deformation, and energy absorption capacity. This research can provide valuable technical references for the analysis and design of UHPC beams reinforced with SFCBs and prestressed FRP bars.
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A process evaluation of the NIDUS-Professional dementia training intervention for UK homecare workersIntroduction This process evaluation was conducted in parallel to the randomised controlled feasibility trial of NIDUS-Professional, a manualised remote dementia training intervention for homecare workers (HCWs), delivered alongside an individualised intervention for clients living with dementia and their family carers (NIDUS-Family). The process evaluation reports on: (i) intervention reach, dose and fidelity; (ii) contexts influencing agency engagement and (iii) alignment of findings with theoretical assumptions about how the intervention might produce change. Methods We report proportions of eligible HCWs receiving any intervention (reach), number of sessions attended (dose; attending ≥4/6 main sessions was predefined as adhering), intervention fidelity and adherence of clients and carers to NIDUS-Family (attending all 6–8 planned sessions). We interviewed HCWs, managers, family carers and facilitators. We integrated and thematically analysed, at the homecare agency level, qualitative interview and intervention recording data. Results 32/141 (23%) of eligible HCWs and 7/42 (17%) of family carers received any intervention; most who did adhered to the intervention (89% and 71%). Intervention fidelity was high. We analysed interviews with 20/44 HCWs, 3/4 managers and 3/7 family carers, as well as intervention recordings involving 32/44 HCWs. All agencies reported structural challenges in supporting intervention delivery. Agencies with greater management buy-in had higher dose and reach. HCWs valued NIDUS-Professional for enabling group reflection and peer support, providing practical, actionable care strategies and increasing their confidence as practitioners. Conclusion NIDUS-Professional was valued by HCWs. Agency management, culture and priorities were key barriers to implementation; we discuss how to address these in a future trial.
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Bending performance of reactive powder concrete frame beams reinforced with steel-FRP composite BarsTo investigate the bending behavior of Steel-FRP Composite Bars (SFCBs) reinforced Reactive Powder Concrete (RPC) frame beams, both experimental and theoretical study were conducted on five concrete frame beams with different reinforcement ratio, types of concrete and reinforcement. The results indicate that the bending behavior of SFCBs-RPC frame beams progresses through three distinct stages: from loading to the cracking of tensile RPC, from cracking to the yielding of tensile SFCBs, and from yielding to failure. Compared with steel-reinforced RPC frames, the load of SFCBs-RPC frame beam continues to increase with the increase of deformation after the yielding of SFCBs, demonstrating good bearing capacity and ductility. Furthermore, the deformation and crack width of RPC frame beams are obviously lower than those of ordinary concrete frame beams, indicating the excellent deformation control and crack resistance ability of RPC beams. In addition, formulae for flexural stiffness at each stage were derived using the effective moment of inertia method. Taking the design code of reinforced concrete structure for reference and the tensile contribution of steel fibers and the mechanical performance of SFCBs into consideration, and the formulae for crack width of SFCBs-RPC flexural beam were developed. Formulae for the bearing capacity of SFCBs-RPC frame beams were also proposed on the base of simplified materials constitutive models and reasonable basic assumptions. The values predicted by these proposed formulae aligned well with the results tested. The research provides a theoretical support for the design and application of SFCBs-RPC frame beams.
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Beyond the Pay check: Conceptualizing Employer Brand ActivismGone are the days when a business must be a certain way and their primary objective was to generate revenue and maximize stakeholder value. Today, the aspirations and expectations of different groups have become increasingly complex; they want to attach meaning to a brand when associating themselves with it. For example, consumers, investors and employees expect organizations to speak out or take a stand on social, political and environmental issues. At the same time, today׳s leaders want to be known beyond their role. They are increasingly vocal about what they stand for and where their personal views lie. While this evolving mindset overlaps well and has the potential to form that ideal triad for all, i.e., if the management, the customer, the investor and the employee align on a value, it will have a positive impact on the organization. However, it is far from ideal because if complexity is paramount, so are the looming uncertainties of ever-changing trends and priorities, i.e., the changing preferences of consumers and investors, the changing views, inclinations and preferences of employees, and the values of executives and management. Now, organizations must understand and manage the ever-changing trends and priorities. More importantly, they must explore and define their values and ensure that they are aligned from the inside out to create value. Therefore, this book chapter aims to explore the facets of activism within the organization (i.e., corporate activism, brand activism, leadership activism, and employee activism) to explain employer brand activism, which is the interplay between employees and the organization. In doing so, we focus on employer brand activism, its short-term benefits, access to long-term effects and how these ultimately relate to other activism. This is important because if this alignment is not achieved internally, external alignment remains fragile and fraught with uncertainty. We therefore hope to shed more light on the broad discussion of how activism and business can go hand in hand and how organizations can drive value from understanding, defining, and prioritizing their values with others, be it employees, leadership, brands, consumers, or investors.
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The Dynamics of Border Disputes in State Making: The Fragile Borderlands in the Northern Region between Nigeria and Benin Republic in West AfricaAfrican borders were arbitrarily drawn by the European powers. The post-independence African leaders agreed to maintain the inherited arbitrary partitions as discarding them would open doors for more crisis between African states. However, sixty years after independence, border disputes continued to persist. This study investigates why border disputes persist between Nigeria and Benin Republic despite available regional and bilateral mechanisms, the area in contention has no strategic value or economic significance, and no overlapping power struggle between the states and the border communities. Empirical data were collected using the case study method. The key finding of the study revealed that the domestic politics in the challenge state, Benin Republic played an important role in the initialization and persistence of the border dispute. The initialization of the border dispute was linked to tenure elongation in the challenger state while the persistence of the dispute was due to the challenger state’s resilience and dependence on policies and decisions of their previous Government and the nonchalant attitude of the target state, Nigeria towards its borders and borderland communities.
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Emerging trends in the Circular Economy: Multidimensional perspective in the building sectorThe study is grounded in the Triple Bottom Line theory, which emphasizes three dimensions of accountability: environmental, social, and economic. However, the research on which the study is based argues that developing an effective framework for adopting the Circular Economy (CE) within the building sector requires a balanced consideration across four dimensions - environmental, social and economic, and technical - as the technical dimension plays a crucial role in the advancement of the CE concept. This complements previous research into the understanding of the CE concept in the building sector, further investigating these key dimensions that capture the evolution of CE research. Focusing specifically on the building sector, the research conducted a robust literature review examining the environmental, social, economic, and technical aspects associated with the CE concept . The aim of this was to identify existing barriers and gaps that prevent the successful adoption of a CE in the building sector. Insights derived from the literature review will then serve as the foundation for a new and comprehensive circular framework appropriate for the building sector. The research and study together thus underscore the importance of a four-dimensional, balanced framework for effectively implementing CE principles within the building sector.
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The Arp2/3 complex is critical for colonisation of the mouse skin by melanoblastsThe Arp2/3 complex is essential for the assembly of branched filamentous actin but its role in physiology and development is surprisingly little understood. Melanoblasts deriving from the neural crest migrate along the developing embryo and traverse the dermis to reach the epidermis colonising the skin and eventually homing within the hair follicles. We have previously established that Rac1 and Cdc42 direct melanoblast migration in vivo We hypothesised that the Arp2/3 complex might be the main downstream effector of these small GTPases. Arp3 depletion in the melanocyte lineage results in severe pigmentation defects in dorsal and ventral regions of the mouse skin. Arp3 null melanoblasts demonstrate proliferation and migration defects and fail to elongate as their wild-type counterparts. Conditional deletion of Arp3 in primary melanocytes causes improper proliferation, spreading, migration and adhesion to extracellular matrix. Collectively, our results suggest that the Arp2/3 complex is absolutely indispensable in the melanocyte lineage in mouse development, and indicate a significant role in developmental processes that require tight regulation of actin-mediated motility.
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Solid biomass chain from production to utilization in UKBioenergy stands as the primary contributor within the realm of global renewables, offering energy security to a multitude of individuals while also fostering growth in rural areas. The emergence of fuel pellets derived from diverse feedstocks has brought forth both prospects and obstacles for current technologies. This article delivers an up-to-date examination of the production and application of fuel pellets sourced from biomass. The upcoming discourse will explore the various aspects, both positive and negative, of the production and utilization of fuel pellets obtained from biomass, with a specific focus on the circumstances in the United Kingdom (UK). Through acquiring a thorough understanding of the manufacturing procedures of fuel pellets, coupled with a detailed examination of their benefits and drawbacks, the feasibility of utilizing biomass can be greatly improved, consequently leading to a significant contribution to the progression of a sustainable bioenergy framework.
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The Impact of Firm-Level Political Risk on Eco-Innovation: The Moderating Effect of CEO PowerThis study examines the impact of firm-level political risk on eco-innovation at the firm level, particularly emphasizing the moderating role of CEO power in this relationship. Using a dataset from 33 countries from 2006 to 2022, we employ two-step dynamic panel data estimations to address endogeneity concerns. The findings highlight a positive impact of political risk on eco-innovation, which is further strengthened in the presence of a powerful CEO. This evidence implies that effective leadership from CEOs can assist firms in navigating political risks and advancing sustainable initiatives. The results remain robust across various specifications, including alternative measurements for firm-level political risk. The study highlights the crucial role of CEOs in managing political risks and facilitating eco-innovative practices within firms.
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Investigating Drivers of Customer Experience with Virtual Conversational AgentsBuilding on the perspectives of the uses & gratification (U&G) theory and stimulus-organism-response (S-O-R) model, this article develops and tests an integrative framework to examine the underlying factors influencing customers’ experiences with chatbots as a form of virtual conversational agent (VCA) in the UK and Vietnam. In addition to utilitarian and hedonic factors, anthropomorphism and social presence are also investigated, which are considered important experiential dimensions in a customer-machine relationship. We also explore how stimuli such as functionality, communication style similarity, and aesthetics indirectly affect outcomes like customer satisfaction and reuse intention, mediated by four types of customer experiences. Data collected from a sample of 417 and 359 participants in the UK and Vietnam respectively revealed that, in general, perceived informativeness, credibility, enjoyment, functionality, and communication style similarity are crucial for customer satisfaction in both countries. Interesting differences in the effects of customer experience between developed and developing countries were observed. For instance, the effects of anthropomorphism and social presence on satisfaction are only effective for customers from developed country, while those from developing country only need information provided by chatbots be transparent. Our findings offer a novel way to understand customer experience with chatbots and provide important theoretical and managerial implications.
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Stakeholder green pressure and enviropreneurial marketing: Insights from Japanese SMEsDespite the recent growth in research on analysing the influence of stakeholders' green pressure on firm performance, our understanding of the subject seems limited, especially regarding the positive and negative influence of many internal and external stakeholders and the mediating roles of environmental orientation and commitment. Analysing primary data from 317 Japanese SMEs, we found that environmental orientation has negative while environmental commitment positively influences firm performance. Besides, the findings also show that green pressure from regulators, competitors, non-governmental organisations (NGOs) and employees significantly influences the market and financial performance, followed by a discussion of relevant theoretical and practical implications.