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    Managing culture at British Airways: hype, hope and reality

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    BRITISH AIRWAYS.pdf (241.0Kb)
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    Publication date
    2002
    Author
    Grugulis, C. Irena
    Wilkinson, Adrian
    Keyword
    British Airways
    Cultural Change
    Organisational Change
    Organisational Culture
    Rights
    © 2002 Elsevier Science Ltd. Reproduced in accordance with the publisher's self-archiving policy.
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    Nearly twenty years after the publication of the (in)famous In Search of Excellence, the notion of `cultural change¿ within organisations continues to excite attention. This is readily understandable, since cultural interventions offer practitioners the hope of a universal panacea to organisational ills and academics an explanatory framework that enjoys the virtues of being both partially true and gloriously simple. Such a combination is apparent in the way that many attempts to shape organisational culture are presented to the public: as simple stories with happy endings.1 This article attempts to rescue a fairy-tale. The story of British Airways is one of the most widely used inspirational accounts of changing culture. Throughout the 1980s and 1990s it was used to demonstrate the necessary compatibility of pleasure and profits2 in celebratory accounts where culture change is presented as the only explanation for the transformation that occurred. This corrective makes no attempt to deny the very substantial changes that took place in BA. Rather, it sets these in context noting the organisation¿s environment at the time of the transformation, the structural changes that took place and observes the impact that such changes had over the long term.3¿5
    URI
    http://hdl.handle.net/10454/955
    Citation
    Grugulis, C.I. and Wilkinson, A. (2002). Managing culture at British Airways: hype, hope and reality. Long Range Planning. Vol. 35, No. 2, pp. 179-194.
    Link to publisher’s version
    http://dx.doi.org/10.1016/S0024-6301(02)00036-5
    Type
    Article
    Collections
    Management and Law Publications

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