Performance measurement system for a manufacturing environment: KB/GAP/AHP approach
|Khan, M. Khurshid
|Wibisono D and Khan MK (2015) Performance measurement system for a manufacturing environment: KB/GAP/AHP approach. International Journal of Robotics and Mechatronics. 2(2): 65-76.
|Designing and implementing Performance Measurement System (PMS) is an integral part of management control systems. This paper presents an original and novel approach to designing and benchmarking of PMSs for a manufacturing environment through a hybrid framework which overcomes the shortcomings of earlier models. A detailed review was taken of previous models and their limitations were identified. The present hybrid PMS model seeks to improve the earlier research models by the following novel approach: implementation of a Knowledge Based (KB) expert system, Gauging Absences of Pre-requisite (GAP) analysis and Analytic Hierarchy Process (AHP) methodology in an integrated KBPMS. The paper has shown that the present hybrid (KB-AHP-GAP) approach to developing a KBPMS model is a realistic methodology. The combination of the KB-AHP-GAP approach allows detailed benchmarking of the PMS existing within a manufacturing organisation. Furthermore, this approach can assist in identifying and prioritising the key decisions that need to be actioned to overcome the existing PMS shortcomings.
|© 2015 The Authors. This work is licensed under a Creative Commons Attribution Licence (http://creativecommons.org/licenses/by/3.0/ )
|Performance Measurement System (PMS); Knowledge Based (KB); Expert systems; GAP analysis; Analytic Hierarchy Process (AHP)
|Performance measurement system for a manufacturing environment: KB/GAP/AHP approach
|published version paper