• A collaborative supply chain management: Part 2 - the hybrid KB/GAP analysis system for planning stage

      Khan, M. Khurshid; Udin, Zulkifli Mohamed; Zairi, Mohamed (2009-07-14)
      The intention of this paper is to promote the model of knowledge-based collaborative supply chain management (KBCSCM) system as an alternative strategy for organisations to resolve the problems in their current supply chain management (SCM) in the era of collaborative commerce (c-commerce).
    • Extending the concept of supply chain: The effective management of value chains.

      Al-Mudimigh, A.S.; Zairi, Mohamed; Ahmed, A.M.M. (2004)
      Supply chain management (SCM) is a major issue in many industries as organisations begin to appreciate the criticality of creating an integrated relationship with their suppliers and customers, as well as all other stakeholders. Managing the supply chain has become a way of improving competitiveness by reducing uncertainty and enhancing customer service. The concept of value chain management (VCM) is becoming quite prevalent in industry. Despite this popularity, there is little evidence of the development of accompanying theory in the literature. Without theory development, it is difficult to identify specific hypotheses and propositions, which can be tested, resulting in research that lacks focus and is perhaps irrelevant. This paper analyses the merits and limitations of SCM and provides broader awareness of VCM, its critical success factors and proposes a model, which covers four key elements supported by a drive on agility and speed.
    • A model of B2B e-commerce, based on connectivity and purpose

      Webster, Margaret; Cullen, Andrea J. (2007)
      Purpose - To present a complete and comprehensive model by which business-to-business (B2B) e-commerce transactions for sales and purchases between organisations may be categorised. Design/methodology/approach - Literature from the e-commerce and operations management fields was studied, and the findings were synthesised to develop a preliminary conceptual model of B2B interaction. The conceptual model was tested empirically using a qualitative research procedure involving focus groups. From this, its structure and content were validated and refined. Findings - The research found that the developed model, incorporating nine exclusive e-commerce trading scenarios, covers all B2B selling and purchase transactions, which suggests that it is comprehensive. It further found that trading occurs in each of the nine scenarios within the model, thus suggesting that it is complete. These findings support the conclusion that the model represents a valid taxonomy for the classification of B2B e-commerce transactions. Research limitations/implications - Although the literature findings are international, the empirical study was restricted to the UK. The model has been validated through this research, and now provides a framework by which the mechanisms of B2B trade may be further investigated. Practical implications - The model allows commercial organisations and researchers to recognise and understand the complexity and multiple dimensions of e-commerce use for B2B sales and purchases. It provides a framework onto which individual trading scenarios may be mapped. The framework offers guidance to operations and supply chain managers in organisations as to the most appropriate approach to adopt in particular e-commerce implementation projects and supply chain transactions. Originality/value - This paper furthers knowledge in the areas of e-commerce and operations management by proposing a new model of B2B interaction. This provides a comprehensive means of classifying all available transaction types, the characteristics of these and the likely technology used within them. It offers the ability, systematically, to identify, map and understand all available B2B e-commerce trading mechanisms.
    • Propagation of online consumer-perceived negativity: Quantifying the effect of supply chain underperformance on passenger car sales

      Singh, A.; Jenamani, M.; Thakker, J.J.; Rana, Nripendra P. (2021-08)
      The paper presents a text analytics framework that analyses online reviews to explore how consumer-perceived negativity corresponding to the supply chain propagates over time and how it affects car sales. In particular, the framework integrates aspect-level sentiment analysis using SentiWordNet, time-series decomposition, and bias-corrected least square dummy variable (LSDVc) – a panel data estimator. The framework facilitates the business community by providing a list of consumers’ contemporary interests in the form of frequently discussed product attributes; quantifying consumer-perceived performance of supply chain (SC) partners and comparing the competitors; and a model assessing various firms’ sales performance. The proposed framework demonstrated to the automobile supply chain using a review dataset received from a renowned car-portal in India. Our findings suggest that consumer-voiced negativity is maximum for dealers and minimum for manufacturing and assembly related features. Firm age, GDP, and review volume significantly influence car sales whereas the sentiments corresponding to SC partners do not. The proposed research framework can help the manufacturers in inspecting their SC partners; realising consumer-cited critical car sales influencers; and accurately predicting the sales, which in turn can help them in better production planning, supply chain management, marketing, and consumer relationships.
    • Value Creation from Circular Economy led Closed Loop Supply Chains: A Case Study of Fast Moving Consumer Goods

      Mishra, Jyoti L.; Hopkinson, Peter G.; Tidridge, G. (2017)
      The role of closed loop supply chains (CLSC) for creating and recovering value is widely acknowledged in supply chain management and there are many examples, mainly in the business-to-business sector, of successful OEM remanufacturing. The integration of value creation and recovery activities into retail customer value propositions is, however, under researched and raises many challenges, especially in Fast Moving Consumer Goods (FMCG) retail where few real world examples have been published. The recent emergence of the term ‘circular economy’ has initiated further debate about closed loop value propositions and closed loop supply chain implications. This paper selects four circular economy-led closed loop product case examples from a major European FMCG company, and assesses, at a high level, how these cases created value, for whom value was created, and key challenges in their implementation. The findings highlight that each case is different. Closing loops and creating successful value propositions is complex and requires simultaneous reconfiguration of key building blocks to ensure customer acceptance and business viability. The paper proposes the term ‘circular supply chain’ for cases where circular economy principles are explicitly incorporated in CLSC for value creation.