• Language and the faces of power: A theoretical approach

      Wilmot, Natalie (2017-04)
      Although language is gaining increasing attention in the international management literature, much of the existing empirical work takes a mechanistic approach and as such fails to give sufficient attention to the relationship between language policies and power. By synthesizing the language-sensitive literature in international management with that of organization studies, I demonstrate how the choice of language policy can be viewed as a particular application of power and how employees may seek to resist such choices. This is an important contribution to the cross-cultural management literature, as it extends the understanding of the link between language policies and power by moving away from neutral, pragmatic understandings of language use which have dominated previous research. In doing so, it provides future directions for empirical research in order to enable a deeper understanding of the microprocesses by which employees subjectively experience and resist the imposition of such policies.
    • Language Management: From Bricolage to Strategy in British Companies

      Wilmot, Natalie (Multilingual Matters, 2022-08)
      This book draws on case studies of language management within British organisations to examine the decisions they make about language diversity in their professional communications in order to be successful in a multilingual world. It explores the practices that the organisations use to manage language diversity in interorganisational relationships, and why certain practices occur in some situations and not others. The book highlights how organisations rely on individual employees to perform a variety of language tasks and the implications of this; the effect of English as a global lingua franca; and the translation challenges which organisations face. The book demonstrates that practices to manage language diversity are often a result of the resources organisations have at given moments in time, rather than being part of a deliberate language management strategy.