Recent Submissions

  • Emerging markets from a multidisciplinary perspective: challenges, opportunities and research agenda

    Dwivedi, Y.K.; Rana, Nripendra P.; Slade, E.L.; Shareef, M.A.; Clement, M.; Simintiras, A.C.; Lal, B. (2018)
    This book examines prominent issues in the Emerging Markets (EM) from a variety of disciplines in order to make useful societal contributions through knowledge exchange. EMs offer enormous opportunities, but realizing them is both challenging and risky due to inherent uncertainties of such markets. EM’s also have unique characteristics that makes them different from developed countries. This causes implications for both theory and practice. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. This book investigates problems specific to emerging markets, and identifies new theoretical constructs, hypotheses (re)development, and emphasizes institutional contexts. The chapters in this book establish new conceptual and theoretical paradigms from multidisciplinary perspectives concentrated in the areas of information systems, electronic government, and digital and social media matters. The book focuses on topics in these areas such as digital enterprises, sustainability, telemedicine, and Information Communication Technology (ICT) and surveys the potential challenges and opportunities that may arise. These concepts and topics covered in this book are vital for making the global economy more equitable and sustainable.
  • From ‘touch’ to a ‘multisensory’ experience: The impact of technology interface and product type on consumer responses

    Mishra, A.; Shukla, A.; Rana, Nripendra P.; Dwivedi, Y.K. (2020)
    Online retailers are increasingly using augmented reality (AR) and virtual reality (VR) technologies to solve mental and physical intangibility issues in a product evaluation. Moreover, the technologies are easily available and accessible to consumers via their smartphones. The authors conducted three experiments to examine consumer responses to technology interfaces (AR/VR and mobile apps) for hedonic and utilitarian products. The results show that AR is easier to use (vs. app), and users find AR more responsive when buying a hedonic (vs. utilitarian) product. Touch interface users are likely to have a more satisfying experience and greater recommendation intentions, as compared to AR, for buying utilitarian products. In contrast, a multisensory environment (AR) results in a better user experience for purchasing a hedonic product. Moreover, multisensory technologies lead to higher visual appeal, emotional appeal, and purchase intentions. The research contributes to the literature on computer-mediated interactions in a multisensory environment and proposes actionable recommendations to online marketers.
  • Englishization and the Politics of Translation

    Wilmot, Natalie V.; Tietze, Susanne (Emerald, 2020)
    Purpose This article investigates the treatment of translation within the international business and management (IBM) literature in order to highlight colonialist assumptions inscribed in this treatment as a result of the hegemonic status of English. Design/methodology/approach This investigation takes the form of a systemic literature review to examine the treatment of translation in the IBM literature through a postcolonial lens Findings The findings demonstrate that despite growing interest in language in international business, matters of translation have received comparatively little attention. However, those articles which do address translation matters tend to do so in five key ways, including epistemological/methodological considerations, exploring translator agency, the investigations of the discursive void/conceptual fuzziness between languages, and approaches which discuss translation as social practice. Research limitations/implications Despite our critique of English language hegemony, our literature review is restricted to English-language journals, which we acknowledge as problematic and discuss within the article. Practical implications In exposing the limited treatment of translation within the literature, we provide a call to action for IBM scholars to be more explicit in their treatment of translation in order to ensure representation of cultural and linguistic Others, rather than providing domesticated accounts of multilingual research. Originality/value Although there have been other articles which have examined translation in the past, this article is the first to do so through a postcolonial lens, demonstrating from a linguistic perspective the colonialist assumptions which are still prevalent in IBM knowledge production as evidenced by the treatment of translation in the field.
  • Technological innovation, organizational innovation and international performance of SMEs: The moderating role of domestic institutional environment

    Donbesuur, F.; Ampong, G.O.A.; Owusu-Yirenkyi, D.; Chu, Irene (2020-12)
    Despite the growing research on the performance implications of technological and organizational innovation, our understanding of how they impact SMEs’ international performance is limited. Drawing from the dynamic capability and the institutional theories, this study argues that technological and organizational innovation has a synergistic effect on international performance and that this effect is contingent on unique domestic institutional factors. We test this model using structural equation modeling on a sample of 204 internationalized SMEs operating in Ghana. The findings from the analysis show that high levels of organizational and technological innovation jointly improve SMEs’ international performance. In addition, the results show that institutional environment specificity and institutional environment enforceability enhance the complementary effect of organizational and technological innovation on the international performance of SMEs. The theoretical and managerial implications of the findings are discussed.
  • Finance and women empowerment in India: Can financial literacy help?

    Arora, Rashmi (Springer Nature, 2021)
    Sustainable Development Goals (SDGs) place considerable focus on women empowerment and access to finance as well. While goal 5 of SDGs targets gender equality and women empowerment, access to finance appears as an enabler of at least eight goals among seventeen SDG goals. Considering significant emphasis both on women empowerment and financial access by the policymakers and multilateral organisations, in this study using India as our country of interest, we examine the relationship between access to finance to women and women empowerment. In this context we also examine whether financial literacy can assist in improving women empowerment and their access to finance.
  • A system-wide interdisciplinary conceptual framework for food loss and waste mitigation strategies in the supply chain

    Dora, M.; Biswas, S.; Choudhury, S.; Nayak, R.; Irani, Zahir (2020)
    The issues of food loss and waste (FLW) in the global supply chains have recently attracted attention. However, the causes of and strategies for mitigating FLW at different stages of the supply chains remain under researched. Our research aims to address these gaps in knowledge in a three-fold way: i) we identified the key causes (through root-cause analysis) of FLW in the supply chain of developed and less developed countries; ii) we systematically classified measures and policies that have been implemented to mitigate FLW; and iii) we developed an interdisciplinary conceptual framework for waste utilisation practices that can contribute towards the triple bottom-line in food systems. A root-cause analysis was performed and mitigation strategies identified by systematically analysing and synthesising the research published over the past 20 years (1998 to 2018) in the areas of FLW in the supply chain. We propose a conceptual model for the prevention of FLW utilising a systems approach through the concept of a circular economy. Since the agri-food sector is largely interdisciplinary, in our proposed model, we have also demonstrated a method of integrating contributions from multiple disciplines towards achieving total depollution (zero waste) in the supply chain.
  • The extended Unified Theory of Acceptance and Use of Technology (UTAUT2): A systematic literature review and theory evaluation

    Tamilmani, Kuttimani; Rana, Nripendra P.; Wamba, S.F.; Dwivedi, R. (2020)
    The extended unified theory of acceptance and use of technology (UTAUT2) is less than ten years old and has already garnered more than 6,000 citations with extensive usage in information systems and beyond. This research employed cited reference search to systematically review studies that cited UTAUT2 originating article. Based on UTAUT2 usage, the downloaded articles were classified into four categories such as: 1) General citation, 2) UTAUT2 application, 3) UTAUT2 integration, and 4) UTAUT2 extensions. Weber's (2012) theory evaluation framework revealed UTAUT2 as a robust theory on most dimensions except for parsimony arising from the complex model. UTAUT2 extensions emerged as popular UTAUT2 utilization category as researchers extended the model with context specific variables. Finally, UTAUT2 extensions were mapped to Johns' (2006) context dimensions to identify various limitations of the existing technology adoption research and to provide multi-level framework for future researchers with libraries of context dimensions.
  • Differential moderating effects of strategic and operational reconfiguration on the relationship between open innovation practices and innovation performance

    Ovuakporie, O.D.; Pillai, Kishore G.; Wang, Chengang; Wei, Y. (2021-01)
    This paper examines the relationship between open innovation (OI) practices (inbound and coupled) and innovation performance in service firms. Specifically, it invokes a dynamic capabilities perspective to propose the differential moderating effects of two forms of reconfiguration capabilities, strategic reconfiguration capability (SRC) and operational reconfiguration capability (ORC), on the focal relationship. Based on a sample of service sector firms drawn from the UK Community Innovation Survey, our analysis shows the positive combinative effects of SRC and coupled OI on radical innovation outcomes and those of ORC and coupled OI on incremental innovation outcomes. The findings of differential moderating effects underscore the need to assess the boundary conditions within which OI positively impacts on innovation outcomes and offer insights to managers on the importance of strategic and operational reconfiguration capabilities for achieving better innovation outcomes from OI practices.
  • Big Data Analytics-enabled Sensing Capability and Organizational Outcomes: Assessing the Mediating Effects of Business Analytics Culture

    Fosso Wamba, S.; Queiroz, M.M.; Wu, L.; Sivarajah, Uthayasankar (2020)
    With the emergence of information and communication technologies, organizations worldwide have been putting in meaningful efforts towards developing and gaining business insights by combining technology capability, management capability and personnel capability to explore data potential, which is known as big data analytics (BDA) capability. In this context, variables such as sensing capability—which is related to the organization’s ability to explore the market and develop opportunities—and analytics culture—which refers to the organization’s practices and behavior patterns of its analytical principles—play a fundamental role in BDA initiatives. However, there is a considerable literature gap concerning the effects of BDA-enabled sensing capability and analytics culture on organizational outcomes (i.e., customer linking capability, financial performance, market performance, and strategic business value) and on how important the organization’s analytics culture is as a mediator in the relationship between BDA-enabled sensing capability and organizational outcomes. Therefore, this study aims to investigate these relationships. And to attain this goal, we developed a conceptual model supported by dynamics capabilities, BDA, and analytics culture. We then validated our model by applying partial least squares structural equation modeling. The findings showed not only the positive effect of the BDA-enabled sensing capability and analytics culture on organizational outcomes but also the mediation effect of the analytics culture. Such results bring valuable theoretical implications and contributions to managers and practitioners.
  • Speculative bubbles in Bitcoin markets? An empirical investigation into the fundamental value of Bitcoin

    Cheah, E-T.; Fry, John (2015-05)
    Amid its rapidly increasing usage and immense public interest the subject of Bitcoin has raised profound economic and societal issues. In this paper we undertake economic and econometric modelling of Bitcoin prices. As with many asset classes we show that Bitcoin exhibits speculative bubbles. Further, we find empirical evidence that the fundamental price of Bitcoin is zero.
  • Institutional Voids, Economic Adversity, and Inter-firm Cooperation in an Emerging Market: The Mediating Role of Government R&D Support

    Adomako, Samuel; Amankwah-Amoah, J.; Debrah, Y.; Khan, Z.; Robinson, C.; Chu, Irene (Wiley, 2020)
    This article examines the mediating mechanism of the relationship between institutional voids (IVs) and inter-firm cooperation and the moderating role of economic adversity in the context of small and medium-sized enterprises (SMEs) based in emerging markets. The hypotheses are tested using time-lagged survey data from 214 SMEs from Ghana. The findings provide support for the hypotheses by showing that (1) IVs positively influence the use of government research and development (R&D) support, (2) the use of government R&D support mediates the relationship between IVs and inter-firm cooperation, and (3) economic adversity positively moderates the relationship between IVs and the use of government R&D support. The findings contribute to understanding the role of IVs in inter-firm cooperation. Implications for theory and practice are discussed.
  • Consumer behaviour in the context of SMS-based marketing

    Shareef, M.A.; Dwivedi, Y.K.; Rana, Nripendra P. (2015)
    Given the potential benefits such as time and location-based advertisements, the scope of interactivity and customisation through one-to-one target marketing, SMS-based (Short Messaging Service) advertisement, is now being considered as an important alternative marketing channel. This has raised a real challenge for marketers to harness the potential of this alternative channel by overcoming several limiting issues such as security, privacy, authenticity, and irritation of unknown senders. The main objective of this study is to identify and review relevant research issues faced by wireless marketing (particularly via SMS-based advertisement) as an aide to identify potential research gaps and for developing future guiding principles. The review and analysis of literature suggest that there is scope of undertaking further research on issues related to different cultures reflecting ubiquitous traits of mobile phone, SMS advertisement, market segmentation, location and time sensitive delivery, content and context of advertisement, language and appropriate delivery.
  • A review of literature on the use of clickers in the business and management discipline

    Rana, Nripendra P.; Dwivedi, Y.K.; Al-Khowaiter, W.A.A. (2016-07)
    Classroom response systems (clickers), in their various forms, are widely used across disciplines, demonstrating effectiveness across a range of different educational settings. However, only a few literature reviews on this technology have been undertaken in general, and no review has yet been performed on this topic in the business and management context. Realising the existing research gap, this article reviews 33 clicker-related studies from the business and management discipline that are largely focused on student perceptions and outcomes. The purpose of this paper is to provide a critical and balanced review of articles from the business and management discipline on various themes such as learner's engagement, performance, learning, participation, satisfaction, feedback, attendance, enjoyability, motivation, and interactivity, to name a few. The review also provides a brief account of lessons learned from the literature published in other disciplines and recommendations provided by studies from the business and management discipline.
  • Consumer Guilt Review: A Practical Guide for Researchers

    Kayal, G.G.; Rana, Nripendra P.; Simintiras, A.C. (2018)
    A systematic review of the literature of guilt in consumer behavior revealed a lack of diversity in respect of various factors that affect the elicitation of guilt-induced behavior. These factors are the cause of guilt (self, society, others/action, inaction); the form in which guilt manifests (anticipatory, reactive, existential); and moderators (culture, demographics, narratives). Implicitly, the review illustrated that researchers exhibit a tendency towards assessing reactive guilt caused by the self in individualistic cultures. Such findings cannot be generalized to encompass other forms of guilt that had alternate causes, nor be applied in collectivist cultures. Such considerations are imperative, due to guilt’s inherent complexity. Therefore, this review provides a guide for future research based on these factors, and introduces e-guilt, as sufficient evidence suggests that online settings present incomparable circumstances where one’s behavior is visible and irretrievable.
  • A methodological critique of the Interpretive Ranking Process for examining IS project failure

    Hughes, L.; Dwivedi, Y.K.; Rana, Nripendra P. (2020)
    This research critically analyzes the Interpretive Ranking Process (IRP) using an illustrative empirically derived IS project failure related case study to articulate a deeper understanding of the method. The findings emphasize the suitability of the method for a number of practical applications, but also highlight the limitations for larger matrix sized problems. The IRP process to derive the dominance between IS project failure factors is judged to be methodical and systematic, enabling the development of clear dominating interactions.
  • Evolution of supply chain ripple effect: a bibliometric and meta-analytic view of the constructs

    Mishra, D.; Dwivedi, Y.K.; Rana, Nripendra P.; Hassini, E. (2019)
    In the broad sphere of Operations Management, Supply Chain Risk Management (SCRM) is a significant area of interest for both academics and practitioners. As SCRM has transitioned from an emerging topic to a growing research area, there is a need to review existing literature in order to ascertain development in this area. There are many literature reviews on this topic, however, there is a lack of an extensive review using network analysis and meta-analysis within SCRM context including ripple effect. To address this gap, we performed a review of 2564 articles published in peer-reviewed academic journals from 1976 to December 2018. First, we apply a network analysis tool on 2564 articles and identify emerging research clusters. Second, to conduct meta-analysis, we collated empirical results from the studies identified. Of those 2564 articles, 42 studies were empirical in nature including 29 studies that used a range of different constructs with appropriate correlation values required for performing meta-analysis. Through this study, we contribute to the literature on SCRM by discussing the challenges of current research, but more importantly, by identifying and proposing five research clusters and future research directions. Finally, the paper acknowledges the theoretical contribution, the limitations of this study, and suggests further research directions.
  • Towards Cyberbullying-free social media in smart cities: a unified multi-modal approach

    Kumari, K.; Singh, J.P.; Dwivedi, Y.K.; Rana, Nripendra P. (2020-08)
    Smart cities are shifting the presence of people from physical world to cyber world (cyberspace). Along with the facilities for societies, the troubles of physical world, such as bullying, aggression and hate speech, are also taking their presence emphatically in cyberspace. This paper aims to dig the posts of social media to identify the bullying comments containing text as well as image. In this paper, we have proposed a unified representation of text and image together to eliminate the need for separate learning modules for image and text. A single-layer Convolutional Neural Network model is used with a unified representation. The major findings of this research are that the text represented as image is a better model to encode the information. We also found that single-layer Convolutional Neural Network is giving better results with two-dimensional representation. In the current scenario, we have used three layers of text and three layers of a colour image to represent the input that gives a recall of 74% of the bullying class with one layer of Convolutional Neural Network.
  • Examining the impact of social commerce dimensions on customers' value cocreation: The mediating effect of social trust

    Alalwan, A.; Algharabat, R.S.; Baabdullah, A.M.; Rana, Nripendra P.; Raman, R.; Dwivedi, R.; Aljafari, A. (2019-11)
    One of the main aspects of the Web 2.0 revolution has been social commerce that has resulted in many people across the world increasingly engaging with commercial activities over social media platforms. However, the academic and research interest in social commerce is still low, and more studies are required to accelerate awareness of the most important issues relating to social commerce, in particular, social trust and value cocreation. Thus, the present study aims to propose a conceptual model that is intended to enable greater understanding of the causal interactions between social commerce constructs, social trust, and customer value cocreation. We collected data using a sample of 300 followers and fans of online Facebook communities, and we analysed them by using a structural equation model. The results show that social commerce constructs positively impact on social trust. Furthermore, we found that social trust positively impacts on the three dimensions of customer value cocreation. We found that social trust mediates the relationship between the social commerce and customer value cocreation dimensions. The paper presents a considerable theoretical contribution for being the first study that links social commerce constructs with social trust. The linkage between social commerce constructs, social trust, and customer value cocreation dimensions will also be beneficial for social media marketing strategists and managers.
  • Narcissism, interactivity, community, and online revenge behavior: The moderating role of social presence among Jordanian consumers

    Obeidat, Z.M.; Algharabat, R.S.; Alalwan, A.A.; Xiao, S.H.; Dwivedi, Y.K.; Rana, Nripendra P. (2020-03)
    This study tests the effect of personal and online characteristics on consumers' desire for revenge and their online revenge intentions. In light of the interactivity and community of social media platforms, it examines the notion that narcissism and social presence will increase consumers' desire for revenge and their online revenge intentions after a service failure. Based on a sample of 317 Jordanian consumers, the data analysis shows that the model has a very good fit and that narcissism, interactivity, and community significantly influenced consumers’ desire for revenge. Social presence was found to have a moderating influence on the relationship between the desire for revenge and online revenge intentions. Implications for marketing managers are also discussed.
  • Impact of COVID-19 pandemic on information management research and practice: transforming education, work and life

    Dwivedi, Y.K.; Hughes, D.L.; Coombs, C.; Constantiou, I.; Duan, Y.; Edwards, J.S.; Gupta, B.; Lal, B.; Misra, S.; Prashant, P.; et al. (2020)
    The COVID-19 pandemic has forced many organisations to undergo significant transformation, rethinking key elements of their business processes and use of technology to maintain operations whilst adhering to a changing landscape of guidelines and new procedures. This study offers a collective insight to many of the key issues and underlying complexities affecting organisations and society from COVID-19, through an information systems and technological perspective. The views of 12 invited subject experts are collated and analysed where each articulate their individual perspectives relating to: online learning, digital strategy, artificial intelligence, information management, social interaction, cyber security, big data, blockchain, privacy, mobile technology and strategy through the lens of the current crisis and impact on these specific areas. The expert perspectives offer timely insight to the range of topics, identifying key issues and recommendations for theory and practice.

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