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    An Exploration into Senior and Middle Managers' Effectiveness. The Education Programme, United Nations Relief and Works Agency (UNRWA) for Palestine Refugees, Lebanon.

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    1_Linda_Cover Page.pdf (195.7Kb)
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    2_Linda_ abstract.pdf (42.13Kb)
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    3_Linda_Content.pdf (194.8Kb)
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    4_Linda_List of Figurs.pdf (36.77Kb)
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    5_Linda_Table No.pdf (55.04Kb)
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    6_Linda_Abbroviation.pdf (83.72Kb)
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    7_Linda_Ackwnolgement.pdf (5.697Kb)
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    8_Linda_CHAPTER ONE.pdf (135.8Kb)
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    9_Linda_CHAPTER TW0.pdf (488.6Kb)
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    10_Linda_Chapter_Three UNRWA.pdf (167.8Kb)
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    11_Linda_Chapter 4.pdf (297.4Kb)
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    12_Linda_Chapter Five.pdf (564.8Kb)
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    13_Linda_CHAPTER six.pdf (238.5Kb)
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    14_Linda_CHAPTER Seven.pdf (94.07Kb)
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    15_Linda_Bibliography.pdf (153.1Kb)
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    16_Linda_Appendix_Questionnar_Eng.pdf (542.9Kb)
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    17_Linda_ Questionnaire_Arab.pdf (1.389Mb)
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    18_Linda_Interview Questions.pdf (33.92Kb)
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    Publication date
    2012-02-13
    Author
    Hussein, Linda A.
    Supervisor
    Analoui, Farhad
    Lawler, John A.
    Keyword
    United Nations Relief and Works Agency (UNRWA)
    Education programme
    Lebanon
    Senior managers
    Middle managers
    Managerial effectiveness
    Rights
    Creative Commons License
    The University of Bradford theses are licenced under a Creative Commons Licence.
    Institution
    University of Bradford
    Department
    Development Division, School of Social Sciences and International Studies
    Awarded
    2011
    
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    Abstract
    There are many important factors that influence and even determine the work of middle and senior managers in the public and private sectors, NGOs, and international organizations such as the UN. Yet, despite this overall agreement, the study of ¿managerial effectiveness¿ has remained relatively neglected and unexplored particularly within the developing world. The present research explores the dimensions of the managerial effectiveness of middle and senior managers who work in the Education Programme of the UN Agency in Lebanon. These managers are dedicated to refugees and their children at primary and high schools, and vocational centers. In doing so this study has adopted the framework, ¿parameters of managerial effectiveness¿, developed by Analoui (1999) to explore and identify the factors and causal influences which form the basis for the effectiveness of these managers to develop policies and strategies for their increased effectiveness. The literature in the areas of development of management, management training and development, and recent works on managerial effectiveness confirm the importance of the parameters and interrelationship between them and the unique contextual factors, namely the personal, organizational and external factors. The Education Programme of the UNRWA in Lebanon provides a suitable case, and the middle and senior managers constitute the units of analysis. The entire cadre of senior and middle management (N= 132) were included in this first time study. The methodology adopted for collecting and generating relevant and adequate data was a combination of survey questionnaire, interviews and the use of secondary data available. The adoption of ¿triangulation¿ as a strategy yielded adequate and relevant data which was analyzed using statistical methods. The quantitative analysis was supported by qualitative data based on senior and middle managers¿ own perception of their effectiveness. The results, by and large, support Anloui¿s (1999; 2007) theory and led to the first time discovery of the eight parameters of the managerial effectiveness in UNRWA, Lebanon. The results revealed a myriad of factors and influences concerning the middle and senior managers¿ perception, managerial skills and competencies, organizations criteria for effectiveness, opportunities, demands and constraints involved, as well as the inter-organizational relationship and the dominant managerial philosophy of effectiveness. The study contributes to the literature on managerial effectiveness by contextualizing the model adopted thus contributing to this neglected field of managerial studies. It also provides the basis for the formulation of policies and strategies to improved and increase managerial effectiveness in Lebanon, Syria, Jordan and Palestine, and the developing world as the whole where UN is actively operating to support refugees. Like any empirical investigation the study suffers from limitations which need to be considered in the future research in this field.
    URI
    http://hdl.handle.net/10454/5390
    Type
    Thesis
    Qualification name
    PhD
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