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dc.contributor.authorKnamiller, C.*
dc.contributor.authorSharp, Liz*
dc.date.accessioned2011-02-07T15:24:13Z
dc.date.available2011-02-07T15:24:13Z
dc.date.issued2009
dc.identifier.citationKnamiller, C. and Sharp, L. (2009). Issues of trust, fairness and efficacy: a qualitative study of information provision for newly metered households in England. Water Science and Technology: Water Supply, Vol. 9, No. 3, pp. 311¿319.en_US
dc.identifier.urihttp://hdl.handle.net/10454/4780
dc.descriptionnoen_US
dc.description.abstractThere is widespread agreement among agencies governing UK water management that more extensive domestic water metering combined with additional measures will deliver a more efficient domestic water usage. This paper argues that qualitative research is needed to select and hone additional measures. According to theory, cooperation to reduce water use is more likely if people: a) believe in the necessity to reduce use; b) feel costs are fairly shared; and c) believe their actions can affect the situation. The case study of Lydd, Kent, is presented. Lydd is the first location in which compulsory water metering has been imposed in the UK. Qualitative information was collected to inform the communication strategies being implemented by the water supply company. The investigation found that none of the three factors predicted by theory were completely present. The paper concludes by providing some recommendations for improving the water company's communications strategy for encouraging a reduction in domestic water use. The key role of qualitative information in assisting in the targeting and design of water demand management programmes is highlighted.en_US
dc.language.isoenen_US
dc.subjectDomestic water metersen_US
dc.subjectNewly metered householdsen_US
dc.subjectQualitative studyen_US
dc.subjectInformation provisionen_US
dc.subjectWater consumptionen_US
dc.subjectPerceptionsen_US
dc.subjectWater demand managementen_US
dc.titleIssues of trust, fairness and efficacy: a qualitative study of information provision for newly metered households in England.en_US
dc.status.refereedYesen_US
dc.identifier.doihttps://doi.org/10.2166/ws.2009.433


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