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dc.contributor.advisorZairi, Mohamed
dc.contributor.advisorKamala, Mumtaz A.
dc.contributor.authorNasseef, Mohammed A.*
dc.date.accessioned2010-10-19T15:41:19Z
dc.date.available2010-10-19T15:41:19Z
dc.date.issued2010-10-19T15:41:19Z
dc.identifier.urihttp://hdl.handle.net/10454/4450
dc.description.abstractStudy of the critical factors for TQM implementation throughout the years, and longitudinal analysis of secondary quality winners of prestigious awards such as the Malcolm Baldrige National Quality Award (MBNQA), is important. The longitudinal analysis in this research will enable verification that there are generic critical factors (CFs) for TQM implementation and generic critical areas of measurement (CAM) that if implemented fully and successfully will deliver excellence. Also, it will enable verification that these generic CFs help to ensure sustainable performance and this could help in answering how excellent organisations sustain their performance constantly. By studying what excellent organisations measure and what they place emphasis on throughout the year, the study will document measurements that have been used to sustain excellence and will consider empirically how these have led to tangible results over a period of twenty years; the study will examine MBNQA winners from 1988 until 2008. Finally, an excellence maturity assessment tool ¿assessment software¿ was developed as result of examining winning case studies over a long period of time, lists of critical factors of implementation (CFI) and critical areas of measurement (CAM) were extracted and used accompanied by the EFQM Excellence Model, and Zairi¿s two model ¿Index of Excellence¿ and ¿Ladder of Excellence¿. This formed the basis of the assessment tool developed; companies through this will be able to understand their level of excellence implementation and their position compared to world class organisations.en
dc.description.sponsorshipGovernment of Saudi Arabia represented by the Ministry of Higher Educationen
dc.language.isoenen
dc.rights© 2009 Nasseef, M. A. This work is licensed under a Creative Commons Attribution-Non-Commercial-Share-Alike License (http://creativecommons.org/licenses/by-nc-nd/2.0/uk).en
dc.subjectTotal Quality Management (TQM)en
dc.subjectSustainable TQMen
dc.subjectTQM implementationen
dc.subjectCritical factorsen
dc.subjectCritical Areas of Measurement (CAM)en
dc.subjectOrganizational excellenceen
dc.subjectCritical success factorsen
dc.subjectEFQM and MBNQA Excellence Modelen
dc.subjectPerformance excellenceen
dc.subjectQuality impacten
dc.subjectLongitudinal analysisen
dc.subjectBaldrige winners and finalistsen
dc.titleA study of the critical success factors for sustainable TQM. A proposed assessment model for maturity and excellence.en
dc.type.qualificationleveldoctoralen
dc.publisher.institutionUniversity of Bradfordeng
dc.publisher.departmentSchool of Informatics/School of Managementen
dc.typeThesiseng
dc.type.qualificationnamePhDen
dc.date.awarded2009
refterms.dateFOA2018-07-19T04:04:46Z


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