A study of the critical success factors for sustainable TQM. A proposed assessment model for maturity and excellence.
AuthorNasseef, Mohammed A.
Kamala, Mumtaz A.
KeywordTotal Quality Management (TQM)
Critical Areas of Measurement (CAM)
Critical success factors
EFQM and MBNQA Excellence Model
Baldrige winners and finalists
The University of Bradford theses are licenced under a Creative Commons Licence.
InstitutionUniversity of Bradford
DepartmentSchool of Informatics/School of Management