A study of the critical success factors for sustainable TQM. A proposed assessment model for maturity and excellence.
AuthorNasseef, Mohammed A.
Kamala, Mumtaz A.
KeywordTotal Quality Management (TQM)
Critical Areas of Measurement (CAM)
Critical success factors
EFQM and MBNQA Excellence Model
Baldrige winners and finalists
Rights© 2009 Nasseef, M. A. This work is licensed under a Creative Commons Attribution-Non-Commercial-Share-Alike License (http://creativecommons.org/licenses/by-nc-nd/2.0/uk).
InstitutionUniversity of Bradford
DepartmentSchool of Informatics/School of Management