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    Oganisational boundaries and determinants of behaviour in organisations: A situational analysis. A conceptual and empirical inquiry into the determinants of behaviour of organisational members having direct contact with an organisation's exterior, emphasising the perception of situations which occur in work routines.

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    Publication date
    2010-02-17T16:49:10Z
    Author
    Butcher, David J.
    Supervisor
    Randell, Gerry
    Keyword
    Organisational behaviour
    Organisational boundaries
    Personnel
    Work psychology
    Psychological environments
    Organisations -- Theoretical models
    Situational analysis
    Social psychology
    Psychological framework
    Rights
    Creative Commons License
    The University of Bradford theses are licenced under a Creative Commons Licence.
    Institution
    University of Bradford
    Department
    Postgraduate School of Studies in Management and Administration.
    Awarded
    1982
    
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    Abstract
    This study is concerned with furthering an understanding of the behaviour of organisational boundary personnel, or more exactly, with how boundaries act as psychological environments. The study has two complementary aims: to describe the psychological environment encountered by boundary personnel and to offer a theoretical model of the organisation as a psychological environment, the latter being a prerequisite of the former. It is held that a social psychological perspective is needed which can deal adequately with organisations as antecedent conditions of behaviour, and that situational analysis offers a useful social psychological framework for this purpose. The empirical investigation is an initial descriptive study of the psychological environment encountered by boundary personnel. It is argued that initial descriptive studies are necessary when dealing with largely unstudied phenomena, and that this stage in the scientific process has often been undervalued by social psychologists. A diary analysis followed by interviews were used to elicit a range of situations encountered by boundary personnel having direct and frequent contact with customers and clients. Four organisations were studied, each having a different primary task. A self-completion questionnaire was administered to elicit judgemental data, using the situations as stimuli. Multidimensional scaling was applied to analyse the data, treated as four sub-sets. This yielded the dimensions underlying each data set and the representation of situations according to these dimensions in each case. The results suggest that three common dimensions (formality, anxiety and socio-emotionality) underlie the cognitive representations of boundary personnel, and that the psychological environment encountered is complex. A taxonomy of situations is constructed and several important hypotheses relating to the psychological environment of boundary personnel formulated. Implications for future research are discussed.
    URI
    http://hdl.handle.net/10454/4233
    Type
    Thesis
    Qualification name
    PhD
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