• Analysis of cloud-based e-government services acceptance in Jordan: challenges and barriers

      Alkhwaldi, A.F.A.; Kamala, Mumtaz A.; Qahwaji, Rami S.R. (2018-06)
      There is increasing evidence that the Cloud Computing services have become a strategic direction for governments' IT work by the dawn of the third-millennium. The inevitability of this computing technology has been recognized not only in the developed countries like the UK, USA and Japan, but also in the developing countries like the Middle East region and Malaysia, who have launched migrations towards Cloud platforms for more flexible, open, and collaborative public services. In Jordan, the cloud-based e-government project has been deemed as one of the high priority areas for the government agencies. In spite of its phenomenal evolution, various governmental cloud-based services still facing adoption challenges of e-government projects like technological, human-aspects, social, and financial which need to be treated and considered carefully by any government agency contemplating its implementation. While there have been extensive efforts to investigate the e-government adoption from the citizens' perspective using different theories and models, none have paid adequate attention to the security issues. This paper explores the different perspectives of the extent in which these challenges inhibit the acceptance and use of cloud computing in Jordanian public sector. In addition to examining the effect of these challenges on the participants’ security perception. The empirical evidence provided a total of 220 valid responses to our online questionnaire from Jordanian citizens including IT- staff from different government sectors. Based on the data analysis some significant challenges were identified. The results can help the policy makers in the public sector to guide successful acceptance and adoption of cloud-based e-government services in Jordan.
    • From e-government to cloud-government: challenges of Jordanian citizens’ acceptance for public services

      Alkhwaldi, A.F.A.; Kamala, Mumtaz A.; Qahwaji, Rami S.R. (2018-05)
      On the inception of the third millennium, there is much evidence that cloud technologies have become the strategic trend for many governments, not only for developed countries (e.g. the UK, Japan and the USA), but also developing countries (e.g. Malaysia and countries in the Middle East region). These countries have launched cloud computing movements for enhanced standardization of IT resources, cost reduction and more efficient public services. Cloud-based e-government services are considered to be one of the high priorities for government agencies in Jordan. Although experiencing phenomenal evolution, government cloud-services are still suffering from the adoption challenges of e-government initiatives (e.g. technological, human, social and financial aspects) which need to be considered carefully by governments contemplating their implementation. While e-government adoption from the citizens’ perspective has been extensively investigated using different theoretical models, these models have not paid adequate attention to security issues. This paper presents a pilot study to investigate citizens’ perceptions of the extent to which these challenges inhibit the acceptance and use of cloud computing in the Jordanian public sector and examine the effect of these challenges on the security perceptions of citizens. Based on the analysis of data collected from online surveys, some important challenges were identified. The results can help to guide successful acceptance of cloud-based e-government services in Jordan.