An empirical investigation of total quality management in Palestine: A proposed generic framework of implementation. The construction of a generic framework for effective TQM implementation in Palestinian organisations: An empirical investigation of critical quality factors and best practice.
AuthorBaidoun, Samir D.
KeywordTotal quality management (TQM)
Critical quality factors
TQM implementation framework
Rights© 2000 Baidoun, S. D. This work is licensed under a Creative Commons Attribution-Non-Commercial-Share-Alike License (http://creativecommons.org/licenses/by-nc-nd/2.0/uk).
InstitutionUniversity of Bradford
DepartmentManagement Centre. European Centre for Total Quality Management.