Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context.

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Publication date
2009-10-22T15:19:40ZAuthor
Al-Rayes, Raed N.Supervisor
Zairi, MohamedKeyword
Service excellenceBanking service quality
Organisation excellence
EFQM excellence model
Customer perception
Customer expectation
Customer satisfaction
SERVQUAL
Gap Model
Banks and banking
Empirical study
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The University of Bradford theses are licenced under a Creative Commons Licence.
Institution
University of BradfordDepartment
School of ManagementAwarded
2006