Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context.
AuthorAl-Rayes, Raed N.
Banking service quality
EFQM excellence model
Banks and banking
Rights© 2006 Al-Rayes, R. N. This work is licensed under a Creative Commons Attribution-Non-Commercial-Share-Alike License (http://creativecommons.org/licenses/by-nc-nd/2.0/uk).
InstitutionUniversity of Bradford
DepartmentSchool of Management