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    Nurses' communication skills: an evaluation of the impact of solution-focused communication training

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    Publication date
    2001
    Author
    Mackintosh, Carolyn
    Bowles, N.B.
    Torn, Alison
    Keyword
    Communication skills
    Solution-focused brief therapy
    Conversation
    Councelling
    Education evaluation
    Nursing
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    This paper describes the evaluation of a short training course in solution-focused brief therapy (SFBT) skills. This evaluation examined the relevance of SFBT skills to nursing and the extent to which a short training course affected nurses¿ communication skills. Nurses¿ communication skills have been criticized for many years, as has the training in communication skills that nurses receive. The absence of a coherent theoretical or practical framework for communication skills training led us to consider the utility of SFBT as a framework for a short training course for qualified nurses, the majority of them are registered nurses working with adults. Quantitative and qualitative data were collected: the former using pre- and post-training scales, the latter using a focus group conducted 6 months after the training. Data were analysed using the Wilcoxon signed-rank test and content analysis. Quantitative data indicated positive changes in nurses¿ practice following the training on four dimensions, and changes in nurses¿ willingness to communicate with people who are troubled reached levels of significance. Qualitative data uncovered changes to practice, centred on the rejection of problem-orientated discourses and reduced feelings of inadequacy and emotional stress in the nurses. There are indications that SFBT techniques may be relevant to nursing and a useful, cost-effective approach to the training of communication skills. Solution focused brief therapy provides a framework and easily understood tool-kit that are harmonious with nursing values.
    URI
    http://hdl.handle.net/10454/3149
    Version
    No full-text available in the repository
    Citation
    Mackintosh, C., Bowles, N.B. and Torn, A. (2001). Nurses' communication skills: an evaluation of the impact of solution-focused communication training. Journal of Advanced Nursing. Vol. 36, No. 3, pp. 347-354(8).
    Link to publisher’s version
    http://dx.doi.org/10.1046/j.1365-2648.2001.01979.x
    Type
    Article
    Collections
    Health Studies Publications

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