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    The impact of national culture on the transfer of `best practice operations management' in hotels in St Lucia

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    Publication date
    2004
    Author
    Hope, Christine A.
    Keyword
    Globalisation
    Human resource management
    Hotels
    St. Lucia
    Tourism
    Peer-Reviewed
    Yes
    
    Metadata
    Show full item record
    Abstract
    This article briefly outlines the convergence vs. divergence debate before describing research into the potential impact of national culture on the transfer of ''best practice operations management'' to hotels in St. Lucia. The main focus of the paper is on the findings of fieldwork, which supports the contention that national culture does potentially create a barrier to the successful transposition of approaches developed elsewhere. In the case of St. Lucia high uncertainty avoidance and leanings towards high power distance appeared to hinder the adoption of teamworking, empowerment and communication. In addition, attitude towards time and punctuality also mitigated against the provision of a reliable service as and when required. However, with training and supportive HR practices, the end results achieved by International Chains did demonstrate the value of operating ''people friendly'' policies in line with ''best practice''. This article briefly outlines the convergence vs. divergence debate before describing research into the potential impact of national culture on the transfer of ''best practice operations management'' to hotels in St. Lucia. The main focus of the paper is on the findings of fieldwork, which supports the contention that national culture does potentially create a barrier to the successful transposition of approaches developed elsewhere. In the case of St. Lucia high uncertainty avoidance and leanings towards high power distance appeared to hinder the adoption of teamworking, empowerment and communication. In addition, attitude towards time and punctuality also mitigated against the provision of a reliable service as and when required. However, with training and supportive HR practices, the end results achieved by International Chains did demonstrate the value of operating ''people friendly'' policies in line with ''best practice''.
    URI
    http://hdl.handle.net/10454/2843
    Version
    No full-text available in the repository
    Citation
    Hope, C.A. (2004). The impact of national culture on the transfer of `best practice operations management' in hotels in St Lucia. Tourism Management. Vol. 25, No. 1, pp. 45-59.
    Link to publisher’s version
    http://www.sciencedirect.com/science?_ob=ArticleURL&_udi=B6V9R-48R1WJT-1&_user=122861&_rdoc=1&_fmt=&_orig=search&_sort=d&_docanchor=&view=c&_acct=C000010080&_version=1&_urlVersion=0&_userid=122861&md5=6fb381c3e67d5f4e4fdd6906678f7149
    Type
    Article
    Collections
    Management and Law Publications

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