Now showing items 1-20 of 1180

    • Blockchain for Sustainable Supply Chain Management: Trends and Ways Forward

      Sahoo, S.; Kumar, S.; Sivarajah, Uthayasankar; Lim, W.M.; Westland, J.C.; Kumar, A. (2022-04)
      Blockchain operates on a highly secured framework, and its decentralized consensus has benefits for supply chain sustainability. Scholars have recognized the growing importance of sustainability in supply chains and studied the potential of blockchain for sustainable supply chain management. However, no study has taken stock of high-quality research in this area. To address this gap, this paper aims to provide a state-of-the-art overview of high-quality research on blockchain for sustainable supply chain management. To do so, this paper conducts a systematic literature review using a bibliometric analysis of 146 high-quality articles on blockchain for sustainable supply chain management that have been published in journals ranked “A*”, “A”, and “B” by the Australian Business Deans Council and retrieved from the Scopus database. In doing so, this paper unpacks the most prominent journals, authors, institutions, and countries that have contributed to three major themes in the field, namely blockchain for sustainable business activities, decision support systems using blockchain, and blockchain for intelligent transportation system. This paper also reveals the use of blockchain for sustainable supply chain management across four major sectors, namely food, healthcare, manufacturing, and infrastructure, and concludes with suggestions for future research in each sector.
    • Business model canvas for humanitarian operations of logistics service providers

      Kucukaltan, B.; Irani, Zahir; Acar, A.Z. (2022)
      For years, humankind has been facing various disasters of which logistics has a crucial role for alleviating sufferings of vulnerable people, who are isolated and in need of basic supplies. Owing to the increasing importance of logistics in humanitarian operations, logistics service providers (LSPs) have recently become more prominent. Yet, only a few LSPs have the capabilities and mechanisms to offer operational solutions for humanitarian relief. Also, the conducted extensive literature review makes evident that the existence of a limited number of normative research reveals a barrier about what LSPs can bring into the humanitarian field. Accordingly, why LSPs are particularly important in the humanitarian supply chain and how LSPs manage their activities and resources in humanitarian operations become the main questions to be addressed. Thus, this study seeks to explore humanitarian operations of LSPs from different dimensions, enabled by Business Model Canvas (BMC). In this sense, the obtained findings clarify both similar and different viewpoints of diverse LSPs when mapped against the BMC. Consequently, the categorised interrelated information presented through the cross-case synthesis provide novelty to advance insights both on strategic missions of LSPs in humanitarian relief operations and on the usage of BMC beyond its common commercial implementations.
    • Gaining strategic insights into Logistics 4.0: expectations and impacts

      Kucukaltan, B.; Saatcioglu, O.Y.; Irani, Zahir; Tuna, O. (2022)
      The developments brought by Industry 4.0 have spread to various components in a supply chain, where logistics is of utmost importance due to the intermediate role of logistics service providers (LSPs) operating among different actors. Despite such a vital role, the extant literature lacks from the extensive analysis of Industry 4.0 implementations in the logistics industry, particularly for LSPs. Accordingly, this study sets out to investigate, comprehensively, Industry 4.0 projections in logistics and their reflections on LSPs by adopting a multidimensional approach. In this respect, the key themes influenced by Industry 4.0 developments are initially determined through a structured survey conducted in the Turkish logistics industry. Then, in the same industry, both the probabilities and the impacts of Industry 4.0-focused thematic statements are examined through an integrative interview survey, which also incorporates ‘why-type’ of questions. Consequently, this study offers academic implications in terms of demonstrating possible changes in the logistics industry from the operational, financial, and human resources aspects. Additionally, the findings serve as a reference for logistics professionals while fostering their competitive Industry 4.0 initiatives and facilitating their strategic decisions.
    • Using hotel reviews to assess hotel frontline employees’ roles and performances

      Hu, F.; Trivedi, Rohitkumar; Teichert, T. (2022-04-04)
      This study aims to explore how marketers can use text mining to analyze actors, actions and performance effects of service encounters by building on the role theory. This enables hotel managers to use introduced methodology to measure and monitor frontline employees’ role behavior and optimize their service. Design/methodology/approach: The authors’ approach links text mining and importance-performance analysis with role theory’s conceptual foundations taking into account the hotel industry’s specifics to assess the effect of frontline hotel employees’ actions on consumer satisfaction and to derive specific management implications for the hospitality sector. Findings: This study identifies different actors involved in hotel frontline interactions revealing distinct role behaviors that characterize consumers’ perspectives of service encounters with different role types associated with front-office employees. This research also identifies role performance related to role behavior to improve service encounters. Practical implications: Customer–employee interactions can be assessed by user-generated contents (UGC). Performance evaluations relate to frontline employee roles associated with distinct role scripts, whereby different hotel segments require tailored role designs. Insights of this study can be used for service optimization, market positioning as well as for improving human resource management practices in the hotel industry. Originality/value: This study contributes to the service encounter literature by applying role theory in the text mining of UGC to assess frontline employees as actors and the effects of their actions on service quality delivery.
    • Artificial intelligence and blockchain integration in business: Trends from a bibliometric-content analysis

      Kumar, S.; Lim, W.M.; Sivarajah, Uthayasankar; Kaur, J. (2022)
      Artificial intelligence (AI) and blockchain are the two disruptive technologies emerging from the Fourth Industrial Revolution (IR4.0) that have introduced radical shifts in the industry. The amalgamation of AI and blockchain holds tremendous potential to create new business models enabled through digitalization. Although research on the application and convergence of AI and blockchain exists, our understanding of the utility of its integration for business remains fragmented. To address this gap, this study aims to characterize the applications and benefits of integrated AI and blockchain platforms across different verticals of business. Using bibliometric analysis, this study reveals the most influential articles on the subject based on their publications, citations, and importance in the intellectual network. Using content analysis, this study sheds light on the subject’s intellectual structure, which is underpinned by four major thematic clusters focusing on supply chains, healthcare, secure transactions, and finance and accounting. The study concludes with 10 application areas in business that can benefit from these technologies.
    • Examining the Influence of Multiple Dimensions of Authentic Dining Experiences

      Kim, J.-H.; Song, Hanqun (Taylor & Francis, 2022-03)
      This study aimed to test multiple constructs of authenticity (i.e., true-to-ideal, true-to-fact, and true-to-self) and examine the structural relationships among authenticity perception, perceived value, positive emotions, and revisit intentions. Gilmore and Pine’s authenticity model suggests that authenticity is strongly related to customers’ trust. Customers perceive chain restaurants as more credible than independent ones. Thus, this model contradicts the widespread argument that independent organizations reflect authenticity. Further investigation is needed to verify the relationship between restaurant ownership type and authenticity perception. Data were collected from 491 Chinese ethnic diners and analyzed using structural modeling analysis. All three authenticity dimensions have significant influence on overall authenticity perceptions. Furthermore, individuals’ authenticity perceptions affect revisit intentions through perceived value and positive emotions. Additionally, the ownership type of ethnic restaurants moderates the effects of the three authenticity dimensions on overall authentic dining experiences. Thus, ethnic restaurateurs should emphasize different authenticity dimensions for uniquely positioned restaurants.
    • Effects of history, location, and size of ethnic enclaves and ethnic restaurants on authentic cultural and gastronomic experiences

      Song, Hanqun; Kim, J-H. (Emerald Publishing, 2022)
      Purpose – The extant gastronomy literature has rarely examined a connection between authentic gastronomic experiences and destinations. Specifically, ethnic enclaves, which are unique gastronomic and cultural destinations providing ethnic cuisine and cultural experiences to visitors, have been under-researched. Thus, the current study aims to address this knowledge gap. Design/methodology/approach – Employing a 2 (history: long vs short) x 2 (location: Central Business District [CBD] vs rural; main street vs alleyway) x 2 size/ownership type (big vs small; chain vs independent) between-subjects design, two experiments were conducted using a sample of 557 British consumers to test the effect of history, location, and size of ethnic enclaves and ethnic restaurants on consumers’ authentic cultural and gastronomic experiences in a UK context. Findings – In Study 1, ethnic enclave’s size affected consumers’ authentic cultural experiences. In Study 2, restaurants’ history and ownership type positively influenced consumers’ authentic gastronomic experiences. Both studies consistently reported the positive relationship between authentic experiences and behavioral intentions. Practical implications – For ethnic enclaves, the management team may consider expanding the size of ethnic enclaves to increase consumers’ authentic cultural experience. For those ethnic restaurants within the ethnic enclave, any independent or old ethnic restaurants should actively promote both characteristics in their marketing materials to create a feeling of offering authentic gastronomic experiences to customers. Originality/value – This study identified important ethnic enclave-related factors and ethnic restaurant-related factors forming consumers’ authentic cultural and gastronomic experiences.
    • Exploring the role of social capital mechanisms in cooperative resilience

      Wulandhari, N.B.I.; Gölgeci, I.; Mishra, N.; Sivarajah, Uthayasankar; Gupta, S. (2022-04)
      We contribute to research on cooperative resilience by examining how their main advantage of social foundations may facilitate the assembly of resilience capabilities. Drawing from the social capital literature, we focus on the strategies and activities of a nationally known rural cooperative in Indonesia to reveal social capital mechanisms, specifically channeling and targeting social capital, that underlie diverse sets of resilience capabilities. By conceptualizing cooperative resilience according to cooperatives’ dual objectives of economic and social viability, we build an empirically grounded framework that encompasses social capital-driven mechanisms that underlie cooperative resilience. Economically, strengthening social capital (channeling) may result in organizational transparency and collaborative work, while widening social networks (targeting) develops velocity and flexibility. Socially, both mechanisms lead to the emergence of individual-level resilience capabilities. Our study informs business research on resilience by conceptualizing it in the context of cooperatives and shedding light on its underlying social capital-driven mechanisms.
    • Building social capital in cruise travel via social network sites

      Surucu-Balci, Ebru; Balci, Gokcay (2022)
      The purpose of this study is to investigate what type of Facebook posts help cruise lines build bridging and bonding social capital. The study applies the Chi-Square Automatic Interaction Detection (CHAID) method to identify which types of posts establish bridging and bonding social capital. The analysis is conducted on an international cruise line’s official Facebook posts posted between 1 January 2018 and 1 January 2020 before the Covid-19 pandemic. The results highlight that media type, embedding passenger motivation, and a ship image help establish both bridging and bonding social capital, while content type helps establish bridging social capital. The paper is original because it helps understand how cruise lines can improve bonding and bridging social capital via social media. The paper also enhances understanding of social capital theory in the travel industry by investigating the relationship between Facebook post types and social capital in cruise shipping.
    • Wasted Pumpkins: A Real Halloween Horror Story

      Surucu-Balci, Ebru; Berberoglu, B. (2022)
      Purpose This study aims to understand pumpkin waste awareness among people by converting unstructured quantitative data into insightful information to understand the public's awareness of pumpkin waste during Halloween. Design/methodology/approach To fulfil the study's purpose, we extracted Halloween-related tweets by employing #halloween and #pumpkin hashtags and then investigated Halloween-related tweets via a topic modelling approach, specifically Latent Dirichlet Allocation. The tweets were collected from the UK between October 25th and November 7th, 2020. The analysis was completed with 11,744 tweets. Findings The topic modelling results revealed that people are aware of the pumpkin waste during Halloween. Furthermore, people tweet to reduce pumpkin waste by sharing recipes for using leftover pumpkins. Originality/value The study offers a novel approach to convert social media data into meaningful knowledge about public perception of food waste. This paper contributes to food waste literature by revealing people's awareness of pumpkin waste during Halloween using social media analytics. Norm activation model and communicative ecology theory are used for the theoretical underpinning of topic modelling.
    • Effects of energy management practices on environmental performance of Indian small- and medium- sized enterprises

      Patel, J.D.; Shah, R.; Trivedi, Rohitkumar (2022-01-20)
      Achieving energy efficiency through adoption of energy management practices remain top priorities among industry. Studies focusing on energy management practices are scarce and this area needs to be focused. Building on the perspective of resource-based view and behavioral theory of corporate governance, the purpose of the study is to develop and test an integrative framework linking manufacturing firm's energy management practices (EMPs) to environmental and financial performance through mediating roles played by energy efficiency and audit. The moderating role played by the top management commitment is further examined. Structural equation modeling was employed to test the hypotheses alongside Hayes' PROCESS to check moderation effects. Results from a survey of 637 employees working in Small- and Medium-sized Enterprises (SMEs) of Indian manufacturing firms indicate that EMPs result into increased environmental as well as financial performance of the firm. It was also found that energy efficiency mediates the relationship between the adoption of EMPs and environmental performance, amplified by top management commitment. Further, energy audit mediates the effect of EMPs on energy efficiency. The study contributes to offering the new research directions to identify alternatives that monetises environmental concepts such as energy efficiency, leading to higher performance of SMEs.
    • Mask wearing as a prosocial consumption behaviour during the COVID-19 pandemic: an application of the theory of reasoned action

      Ackermann, C-L.; Sun, H.; Teichert, T.; Tercia, C.; Trivedi, Rohitkumar (2021)
      This study adopts a theory of reasoned action approach to understand consumers’ mask wearing when shopping in the context of the COVID-19 pandemic. We investigated mask wearing while shopping as a prosocial consumption behaviour whereby self-oriented benefits and others-oriented benefits are added as proposed drivers of attitudes and perceived social norms. Empirical evidence from a survey in France and Germany confirms a strong effect of social norms on mask-wearing intentions. Moreover, altruistic benefits predict mask-wearing intentions, with attitude and subjective norms as mediators. In contrast, self-expression benefits of mask wearing only influence perceived social norms and not attitudes; this effect differs between the countries. Our findings guide scholars, policy makers and practitioners to steer consumers’ mask wearing as a prosocial behaviour.
    • Churches and the achievement of the Sustainable Development Goals in Nigeria

      Iyayi, O.; Obani, Pedi (Routledge, 2021-09)
      Following the global adoption of the sustainable development goals (SDGs) in 2015, Nigeria has established a variety of domestic mechanisms to promote the local implementation of the SDGs across the country. Mechanisms established for this purpose at the federal level of government include the establishment of the Office of the Senior Special Assistant to the President on SDGs (OSSAP-SDG), a Committee on SDGs in the upper and lower chambers of the National Assembly, and an Inter-Ministerial Committee on SDGs to coordinate the engagement with Ministries, Departments, and Agencies as it relates to SDGs. Similar mechanisms for the localisation of the SDGs have also been established in the thirty-six (36) states of the federation. Nonetheless, the attainment of the SDGs in Nigeria continues to be hampered by various governance challenges, including the low level of awareness and inadequate agency among Nigerian citizens about the SDGs (Njoku 2016). One institution that has been identified as a possible solution to overcoming these challenges are faith-based organisations (FBOs), such as churches, mosques, and temples (Akinloye 2018). This call for the inclusion of FBOs in development initiatives such as the SDGs is driven in part by the increase in the number, influence and visibility of FBOs (Jennings et al 2008) and a shift towards development frameworks that are more suited for understanding development in poorer and less developed parts of the world (Brett 2009). In this regard, FBOs also possess important organisational features such as their popular legitimacy and motivational qualities (James 2009), strong donor networks (Ferris 2005)6, and historical rootedness (Jennings et al 2008) that have seen them emerge as key and effective partners in driving development in their respective host communities. Within the context of Nigeria, the FBOs – SDG link is further enhanced by the influential role of religion and religious leaders in the lives of their members (Afolabi 2015) and the proliferation of churches especially (Obiefuna et al 2016).
    • Strategic Decision-Making and Implementation in Public Organizations in the Gulf Cooperation Council: The Role of Procedural Rationality

      Al-Hashimi, K.; Weerakkody, Vishanth J.P.; Elbanna, S.; Schwarz, G. (Wiley, 2022)
      Based on Herbert Simon's conceptualization of bounded rationality, this study develops and tests an integrative model of the strategic decision-making process (SDMP) and outcomes in public organizations. The model integrates different SDMP dimensions—procedural rationality, intuition, participation, and constructive politics—and examines their impacts on the successful implementation of strategic decisions. Additionally, it analyzes the influence of implementation on the overall outcomes of strategic decisions. The model was tested with multi-source data on 170 strategic decisions collected from senior executives working in 38 public organizations in Qatar—a context in which studies on decision-making are rare. With the exception of intuition, this study shows a positive impact of all SDMP dimensions on the successful implementation and outcomes of strategic decisions. Successful implementation fully mediates the relationships between procedural rationality, participation, and constructive politics and the outcomes of strategic decision.
    • Demystifying Corporate Inertia Towards Transition to Circular Economy: A Management Frame of Reference

      Yamoah, F.A.; Sivarajah, Uthayasankar; Mahroof, Kamran; González Peña, I. (2022-02)
      We examine corporate inertia towards circularity transition using organisational case studies, observations, and qualitative interviews with business executives. The study explores how the values and beliefs of business leaders and managers promote or inhibit internal and external stakeholder engagement to enable transition to circular business models. We focus on four large UK food companies, conducting interviews with 11 senior managers. Rather than a lack of awareness of the circular economy (CE), the results demonstrate that business leaders are not persuaded by the short-to medium-term business case for a CE. There is misalignment between values and beliefs of business executives and the circularity values and goals of their organisations. The misaligned values and beliefs inhibit relevant stakeholder engagement for transitions to a CE with responsibility shifted to civil society and public institutions. Management commitment to circularity transitions are at best a sophisticated form of circularity greenwashing. The study further suggests a general lack of collective disposition to foster collaborations with sectoral and supply chain partners to engender circularity transitions due to the absence of any standard systems for CE performance indicators. Circularity education and training play a positive mediatory role in changing negative assumptions, including the promotion of managers' engagement with other relevant stakeholders to build synergies and strategies for CE systems. The findings contribute to understanding the dynamics of corporate inertia regarding transitions to CE and highlight the relevance of aligning the personal values and beliefs of top management with organisational, sectoral, and supply chain partners’ values and goals.
    • Leveraging customer engagement to improve the operational efficiency of social commerce start-ups

      Liu, Z.; Han, S.; Li, C.; Gupta, S.; Sivarajah, Uthayasankar (2022-01)
      Despite the surge of literature on customer engagement (CE) in social media, few studies shed light on how to leverage CE to improve firms’ operational efficiency. This research proposes a fresh framework using social media data to improve demand forecasting accuracy, resulting in a cost-efficient inventory control strategy. Drawing upon the resource mobilization perspective in particular, this research quantifies the construct of CE from the view of input–output efficiency evaluation using the Data Envelopment Analysis (DEA) model, and then leverages CE to forecast consumer online demand and reconfigure inventory management strategy. Using a 71-week data set from a social commerce start-up in China, this research shows that this new framework dramatically increases demand forecasting accuracy and reduces operational costs in inventory management. This study contributes to the literature by demonstrating the value of social media data in improving operational efficiency, particularly regarding inventory management.
    • Nostalgic experiences in time-honored restaurants: Antecedents and outcomes

      Song, Hanqun; Xu, B.X.; Kim, J.-H. (2021-10)
      With a long history and strong culinary heritage, time-honored restaurants are often associated with the phenomenon of nostalgia. However, research on nostalgia and nostalgic experiences in time-honored restaurants is largely absent. This study built a framework for nostalgic experiences to understand nostalgia triggers as antecedents and consumers’ revisit intention as the outcome. A survey of 366 residents in Beijing and Shanghai, China, revealed that nostalgia triggered by food and service staff significantly evoked consumers’ memories, and the food and restaurant environment stimulated the communitas component of nostalgic experiences. Memory had a positive effect on both communitas and positive emotions, while communitas had a positive effect on positive emotions. Finally, positive emotions resulted in significantly increased revisit intention.
    • Blockchain adoption in the maritime supply chain: Examining barriers and salient stakeholders in containerized international trade

      Balci, G.; Surucu-Balci, Ebru (2021-12)
      This study aimed to investigate the relationships between blockchain adoption barriers and identified the salient stakeholders for blockchain adoption in containerized international trade. The interpretative structural modelling and Cross-Impact Matrix Multiplication Applied to Classification analyses indicated that the most impactful among the eight barriers are lack of support from influential stakeholders, lack of understanding regarding blockchain, and lack of government regulations. The stakeholder mapping analysis demonstrated that the high salient stakeholders among 11 legitimate stakeholders are container lines, ports, beneficial cargo owners, freight forwarders/third party logistics, and customs authorities. The study is original and contributes to theory and practice as it uncovers both impactful barriers and critical stakeholders by adopting a stakeholder theory perspective and offers significant implications to practice, policy, and theory by combining these two analyses.
    • Why do firm fundamentals predict returns? Evidence from short selling activity

      Mazouz, K.; Wu, Yuliang (Elsvier, 2022-01)
      This study uses short selling activity to test whether the relation between fundamentals and future returns is due to rational pricing or mispricing. We find that short sellers target firms with fundamental performance below market expectations. We also show that short selling activity reduces the return predictability of fundamentals by speeding up the price adjustments to negative fundamental signals. To further investigate whether the returns earned by short sellers reflect rational risk premia or mispricing, we exploit a natural experiment, namely Regulation of SHO, which creates exogenous shocks to short selling by temporarily relaxing short-sale constraints. Evidence from the experiment confirms that the superior returns to short sellers result from exploiting overpricing. Overall, our study suggests that the return predictability of fundamentals reflects mispricing rather than rational risk premia.
    • Sustainability and the Circular Economy

      Clift, R.; Martin, G.; Mair, Simon (Elsevier, 2022-04-14)
      Sustainability is a triad including techno-economic efficiency, compatibility with the “Planetary Boundaries”, and equity - enabling a decent quality of life for all. Circular Economy models often focus only on closing material flows in order to increase economic activity or market share. This overlooks the equity dimension. Here we focus on the Performance Economy, which extends the Circular Economy in ways that can enhance equity. The Performance Economy model concentrates on making best use of stocks in the economy, including labour which is a renewable resource. Extending product life through re-use, remanufacturing and reprocessing and shifting from non-renewable inputs (including energy) to renewable inputs (including labour) can improve resource efficiency and increase the supply of rewarding employment. The Performance Economy requires changes in business practices more than technological innovation, including a different view of the functions of value chains, and can be promoted by different approaches to taxation.