• High Performing Workplaces: Workforce Futures Employer Survey - Playford & Salisbury Wave 3

      Ranasinghe, R.; Hordacre, A.; Perrett, Robert A.; Spoehr, J. (2015-04-01)
      The Workplace Futures Survey (WFS) – Playford and Salisbury is a longitudinal workplace survey implemented in Playford and Salisbury. The WFS is designed to capture in-depth information on a range of workplace issues and trends that will provide a comprehensive picture of the issues and challenges faced by employers in the region. This report focuses on Wave 3 of the WFS which was completed by 387 employers during October to November 2014. Results are compared with Wave 1, which was administered a year earlier (November 2013) to 451 employers and Wave 2 completed in May 2014 by 455 employers. The WFS includes a number of core questions on business sentiment, organisational performance along with vacancy and skill demand. Wave 2 also contained focus questions on the potential impact of the automotive closure, whereas Wave 3 explores establishment engagement with High Performance Workplace Practices (HPWP).
    • Horses for courses: exploring the limits of leadership development through equine-assisted learning

      Kelly, Simon (2014-04)
      This essay draws on insights taken from Lacanian psychoanalysis to rethink and resituate notions of the self and subjectivity within the theory and practice of experiential leadership development. Adopting an auto-ethnographic approach, it describes the author’s own experience as a participant in a programme of equine assisted learning or ‘horse whispering’ and considers the consequences of human-animal interactions as a tool for self-development and improvement. Through an analysis of this human/animal interaction, the essay presents and applies three Lacanian concepts of subjectivity, desire and fantasy and considers their form and function in determining the often fractured relationship between self and other that characterises leader-follower relations.
    • How `Ready' are customers for Mass-customisation? An exploratory study

      Whitelock, Jeryl M.; Bardakci, A. (2004)
      This paper examines the concept of mass customisation from the point of view of the customer. Although the theory of mass customisation has received considerable attention in recent years, the emphasis has been on identifying and classifying the ways in which mass customisation can be implemented efficiently and effectively. There appears to have been no empirical evidence to support the notion that customers are indeed ready for this approach. The aim of this study is to examine how far customers are ¿ready¿ for mass-customised products, using the UK new car market as its basis for analysis. A framework is developed and results presented which suggest that a sizeable section of the market is ready to accept the ¿inconveniences¿ of mass-customised products. However, the main inconvenience of mass customisation is identified as increased price, even for ¿ready¿ customers. It would seem, therefore, that both global standardisation and mass customisation strategies are appropriate in this market.
    • How detailed product information strengthens eco-friendly consumption

      Osburg, V.-S.; Yoganathan, Vignesh; Brueckner, S.; Toporowski, W. (2019)
      Purpose: Whilst many studies consider labelling as means of aggregated communication of environmental product features, the presentation of detailed product information seems a promising alternative. However, the mechanisms through which detailed product information takes effect on consumers requires better understanding. This study empirically develops a framework that focuses on consumers’ perceived usefulness of, and trust in, detailed product information, whilst also considering the role of environmental self-identity. This understanding will help businesses to further stimulate eco-friendly consumption. Methodology: Structural equation modelling and conditional process analysis are utilised to test hypotheses based on a sample of 279 respondents to a German online survey. Findings: Results show that the perceived usefulness of product information has a positive effect on purchase intention, and this effect is intensified by an individual’s environmental self-identity. Furthermore, for consumers with high environmental self-identity, the effect of perceived usefulness of product information on purchase intention is mediated in turn by trust in detailed product information and resistance to negative information. Originality/Value: This study contributes to the debate on the role of product information in ethical consumption by showing how detailed product information gives rise to favourable behavioural outcomes. When detailed information is perceived as being useful, it can affect purchase intention through greater trust and an increased resistance to negative information. Further, detailed product information appears beneficial for both, the mass market and specific segments with high environmental self-identity. Hence, this study empirically establishes the effects of detailed product information on consumer decision-making, thus informing sustainability-related marketing theory and practice.
    • How do single parents attribute "meaning" to, "self actualize" and "cope" with "daily time specific episodes" of "work-to-family" conflict. A comparative review of key concepts

      Malik, Fatima; Radcliffe, L.; Cassell, C. (2014)
      Despite higher work-life conflict (WLC) amongst women (Bakker & Karsten, 2013; Minnotte, 2013), work-to-family conflict (WFC) and family-to-work conflict (FWC) experienced by single mothers receives less attention than dual earner couples but more than single fathers (Gatrell, 2001; 2005). This paper presents a review of key concepts, drawn from a variety of WFC debates allowing us to understand how the under-researched single parent attributes meaning to, self-actualises, copes with and facilitates decision-making around daily time specific WFC episodes within the family domain. The paper acknowledges that previous WFC studies examine inter-role effects and levels of influence between work and family-life although time-specific episodic WFC experiences are concealed. A comprehensive understanding of the nature in which work facilitates time specific WFC episodes or events within the family domain of the single parent is also lacking. A new framework is suggested in examining the WFC experiences of the single parent. Future single parent studies underpinning WFC may consider the complex distinctive nature in which work is conceptualised perhaps single mothers and single fathers distinguishing the coping strategies and decision-making criteria underpinning their daily-time specific episodic WFC experiences. Our conceptualisation of the daily time specific nature of WFC perhaps suggests that we revisit our understanding of the implications that single parents present for the workplace. The use of an innovative mixed methods qualitative approach is suggested using qualitative dairies, photo elicitation and convergent interviews to capture rich, in depth and time specific interpretations of the daily episodes of single parents. Extant studies on WFC adopt quantitative methodologies while the use of qualitative methods remains under-developed.
    • How Does the Market View Bank Regulatory Capital Forbearance Policies?

      Lai, V.S.; Ye, Xiaoxia (2017-01-17)
      During the subprime crisis, the FDIC has shown, once again, laxity in resolving and closing insolvent institutions. Ronn and Verma (1986) call the tolerance level below which a bank closure is triggered the regulatory policy parameter. We derive a model in which we make this parameter stochastic and bank-specific to infer the stock market view of the regulatory capital forbearance value. For 565 U.S. listed banks during 1990 to 2012, the countercyclical forbearance fraction in capital, most substantial in recessions, could represent 17%, on average, of the market valuation of bank equity and could go as high as 100%.
    • How far has the International Criminal Tribunal for Rwanda really come since Akayesu in the prosecution and investigation of sexual offences committed against women? An analysis of Ndindiliyimana et al

      Trouille, Helen L. (2013)
      During the first trial before the International Criminal Tribunal for Rwanda (ICTR), that of Jean-Paul Akayesu, it became evident that many Tutsi and moderate Hutu women had been raped, that “rape was the rule and its absence was the exception”.1 Although, initially, not a single charge of sexual violence was proffered against Akayesu, presiding judge Navanethem Pillay interrupted the proceedings, allowing ICTR prosecutors to amend the indictment and include counts of rape and sexual violence. Akayesu subsequently became the first case to recognise the concept of genocidal rape. However, post-Akayesu, comparatively few defendants appearing before the ICTR have been convicted of sexual violence. An analysis of the recent case of Ndindiliyimana et al2 reveals that major shortcomings beset the investigation and prosecution procedures, so that crimes of sexual violence go unpunished, although research suggests that adequate legislation is in place at the ICTR to prosecute rape and sexual violence successfully.
    • How Independence and Interdependence Moderate the Self-Congruity Effect on Brand Attitude: A Study of East and West

      Gonzalez Jimenez, Hector; Fastoso, Fernando; Fukukawa, Kyoko (2019)
      Despite a substantial body of self-congruity (SC) research (cf. Aguirre-Rodriguez, Bosnjak, & Sirgy, 2012) two important questions remain open: First, does the SC effect apply beyond Western countries. Second, does individual level culture moderate the SC effect? This study contributes to SC theory by developing hypotheses on the validity of the four SC effects across East and West and by studying the moderating impact of the individual level cultural variable self-construals on those four effects. This study tests its hypotheses through a survey of over 1,600 consumers in an Eastern (India) and a Western (USA) country. Results show that the overall actual SC effect holds across East and West, while the ideal SC effect holds across contexts yet only for consumers with an independent self-construal. Meanwhile, the social SC effect holds in the Eastern but not in the Western context, while the ideal social SC effect does not hold in either context. Results further show a moderating effect of individual level culture on the SC effect, as the actual SC effect is stronger for interdependent consumers whereas the ideal SC effect is stronger for independent consumers across contexts. Finally, the findings of this study are used to advance managerial implications and to propose a refinement of SC theory.
    • How Robust is the Governance System of British Columbia for Regulating the Environmental Aspects of Shale Gas Development?

      Elfving, Sanna (2014-06)
      This paper focuses on the robustness of the regulatory system of British Columbia (BC) from the environmental point of view. It argues that the enforcement of existing regulations is effective due to the active monitoring of compliance by the provincial oil and gas regulator. The regulator has a key role in promoting transparency, public participation and safety and sustainability of shale gas operations. The paper argues that although certain elements in the provincial legislative framework are covered by non-binding guidelines, rather than legislation, the regulator has responded to many of the concerns raised by the public over the shale gas development in BC, including impacts on regional air quality, fresh water contamination and access to water, deforestation, biodiversity and induced seismicity. The regulator has also recognized several key issues, such as baseline water monitoring as an issue requiring further research. This paper concludes that BC has one of the most robust regulatory systems in North America for regulating hydraulic fracturing.
    • How to Implement Informational and Emotional Appeals in Print Advertisements: A Framework for Choosing Ad Appeals Based on Advertisers' Objectives and Targeted Demographics

      Teichert, T.; Hardeck, D.; Liu, Y.; Trivedi, Rohitkumar (2018-09-01)
      Advertising nudges consumers along several steps to purchase, and each step necessitates that advertisers set different objectives and message strategy. This study offers a framework for the appropriate choice of advertising appeals based on advertisers’ objectives and target group demographics. The study differentiates magazine advertisements’ effects for five marketing objectives along the hierarchy-of-effect model, while accounting for moderating effects of age and gender. Results show that emotional appeals are superior to informational appeals for most marketing objectives, but not for achieving integration into the evoked set. Consumers’ age and gender significantly influence the effects of advertising appeals and reveal interaction effects.
    • How to regain public trust in audit firms? The case of the Financial Reporting Council

      Eldaly, Mohamed K.A.; Abdel-Kader, M. (2018)
      This study aims to provide a better understanding of the role of the Financial Reporting Council (FRC) in restoring public trust in audit profession in the UK. It analyses the views of partners in the Big 4 audit firms on this role. This study identifies three main strategies to promote trust and enhance the choice of auditors in the UK audit market. These strategies are improving audit quality, increasing the transparency of the big audit firms and reducing the barriers to competition in the audit market. The findings suggest that partners of the Big 4 believe that the FRC's projects effectively participate in improving audit quality as well as providing wider information about the audit firms to the public. However, different actions need to be taken to enhance the choice in the market.
    • Human capital resources: a review and direction for future research

      Haq, Muhibul (2016)
      This article reviews the literature on human capital resources and develops a conceptual model incorporating social capital, relational capital and knowledge as the components of human capital resources and linking these to competitive advantage. Scholars from various disciplines expanded our understanding of human capital as important organizational resources but research in this field remains fragmented. Building on past research this review contributes to existing knowledge in human capital resources by introducing an integrated conceptual framework comprising of both micro-level human capital and macro-level strategic human capital resources. In so doing it provides alternative definitions for human capital resources with the aim to make their assessment and understandability more meaningful and clearer than what has been offered so far. Moreover, by bringing knowledge, social capital and relational capital under human capital, this review encourages a dialogue among scholars from various disciplines to investigate the creation and accumulation of strategic human capital resources holistically.
    • Human Resource Management and the Permeable Organization: The Case of the Multi-Client Call Centre

      Grugulis, C. Irena; Cooke, F.L.; Rubery, J.; Carroll, M. (2009-06-24)
      Despite the interest over recent years in the fragmentation of organizations and the development of contracting, little attention has been paid to the impact of the associated inter-organizational relationships on the internal organization of employment. Inter-organizational relations have been introduced primarily as a means of externalizing - and potentially rendering invisible - employment issues and employment relations. In a context where inter-organizational relationships appear to be growing in volume and diversity, this constitutes a significant gap in the literature that this paper in part aims to fill. The purpose of the paper is two-fold: to develop a framework for considering the internal and external organizational influences on employment and to apply this framework within a case study of a multi-client outsourcing call centre. We explore the interactions between internal objectives, client demands and the use of external contracting in relation to three dimensions of employment policy: managing the wage-effort bargain, managing flexibility and managing commitment and performance. It is the interplay between these factors in a dynamic context that provides, we suggest, the basis for a more general framework for considering human resource policy in permeable organizations.
    • The Human Side of Skills and Knowledge

      Grugulis, C. Irena (2007)
      The goal of decent work is best expressed through the eyes of people. It is about your job and future prospects; about your working conditions; about balancing work and family life, putting your kids through school or getting them out of child labour. It is about gender equality, equal recognition, and enabling women to make choices and take control of their lives. It is about personal abilities to compete in the market place, keep up with new technological skills and remain healthy. It is about developing your entrepreneurial skills, about receiving a fair share of wealth that you have helped to create and not being discriminated against; it is about having a voice in your workplace and your community . . . . For everybody, decent work is about securing human dignity (ILO 2001:7 - 8 cited in Green 2006:19 - 20).
    • A human-centric perspective exploring the readiness towards smart warehousing: the case of a large retail distribution warehouse

      Mahroof, Kamran (2019-04)
      The explosive rise in technologies has revolutionised the way in which business operate, consumers buy, and the pace at which these activities take place. These advancements continue to have profound impact on business processes across the entire organisation. As such, Logistics and Supply Chain Management (LSCM) are also leveraging benefits from digitisation, allowing organisations to increase efficiency and productivity, whilst also providing greater transparency and accuracy in the movement of goods. While the warehouse is a key component within LSCM, warehousing research remains an understudied area within overall supply chain research, accounting for only a fraction of the overall research within this field. However, of the extant warehouse research, attention has largely been placed on warehouse design, performance and technology use, yet overlooking the determinants of Artificial Intelligence (AI) adoption within warehouses. Accordingly, through proposing an extension of the Technology–Organisation–Environment (TOE) framework, this research explores the barriers and opportunities of AI within the warehouse of a major retailer. The findings for this qualitative study reveal AI challenges resulting from a shortage of both skill and mind-set of operational management, while also uncovering the opportunities presented through existing IT infrastructure and pre-existing AI exposure of management.
    • 'I don't know where they learn them': skills in film and television

      Grugulis, C. Irena; Stoyanova, Dimitrinka Draganova (2009)
    • I-MEET Framework for the Evaluation eGovernment Services from Engaging Stakeholders' Perspectives

      Osman, I.H.; Anouze, A.L.; Hindi, N.M.; Irani, Zahir; Lee, Habin; Weerakkody, Vishanth J.P. (2014-06)
      I-MEET is an Integrated Model for Evaluating E-government services Transformation from stakeholders' perspectives. It is based on an integration of concepts from value chain management and business process transformation to optimize the system-wide value chain of providers and users simultaneously. It aims to align stakeholders on a common global value against traditional disintegrated approaches where each stakeholder optimizes its e-service local value at the expense of others. The measured variables are derived from the literature and focused groups. They are then categorized into cost and risk (Inputs) and (benefit and opportunity) Outputs after a validation process based on Structured Equation Models using a sample of 1540 user-responses of e-services in the UK. Finally, Data Envelopment Analysis is conducted to derive an aggregated of an e-service satisfaction value using the various inputs and outputs. The empirical results demonstrate that data-derived weights for aggregating indicators are variable rather than fixed across e-services. The novelty of the assessment approach lies in its capability to provide informed suggestions to set targets to improve an eservice from the perspective of all engaging users. Hence it provides a better transformation of public administration services and improved take up by citizens and businesses.
    • Identification of critical management skills in healthcare operations management: The case of pharmacists in the National Health Service (UK)

      Breen, Liz; Roberts, Leanne; Mathew, Dimble; Tariq, Zara; Arif, Izbah; Mubin, Forhad; Manu, Bradlyn; Aziz, Fessur (2015-06)
      The role of the pharmacist as we know it has altered substantially over recent years. No longer is the expectation that they are a dispenser of pills and potions and nothing else (Richardson and Pollock, 2010). Skills/competencies mapping and associated performance have been examined from a supply chain perspective e.g. Kauppi et al., 2013; Sohal, 2013; but there is limited evidence of such exploration within the pharmacy profession and healthcare operations management. The aim of this study is to explore the critical management skills needed by pharmacists to effectively perform their role within the National Health Service (UK).