• A collaborative supply chain management: Part 2 - the hybrid KB/GAP analysis system for planning stage

      Khan, M. Khurshid; Udin, Zulkifli Mohamed; Zairi, Mohamed (2009-07-14)
      The intention of this paper is to promote the model of knowledge-based collaborative supply chain management (KBCSCM) system as an alternative strategy for organisations to resolve the problems in their current supply chain management (SCM) in the era of collaborative commerce (c-commerce).
    • An integrated artificial intelligence framework for knowledge creation and B2B marketing rational decision making for improving firm performance

      Bag, S.; Gupta, S.; Kumar, A.; Sivarajah, Uthayasankar (2021-01)
      This study examines the effect of big data powered artificial intelligence on customer knowledge creation, user knowledge creation and external market knowledge creation to better understand its impact on B2B marketing rational decision making to influence firm performance. The theoretical model is grounded in Knowledge Management Theory (KMT) and the primary data was collected from B2B companies functioning in the South African mining industry. Findings point out that big data powered artificial intelligence and the path customer knowledge creation is significant. Secondly, big data powered artificial intelligence and the path user knowledge creation is significant. Thirdly, big data powered artificial intelligence and the path external market knowledge creation is significant. It was observed that customer knowledge creation, user knowledge creation and external market knowledge creation have significant effect on the B2B marketing-rational decision making. Finally, the path B2B marketing rational decision making has a significant effect on firm performance.