• Digital Government Implementation in Chaotic Environment - Case Study of Libya

      Khamallag, Masoud M.; Kamala, Mumtaz A.; Tassabehji, Rana (2016)
      Not many studies are available to address whether it is possible to offer and implement e-Government services in places suffer from chaotic situation. This paper is intended to study the opportunity of implementing such services in a chaotic environment. An exploratory study was conducted in March/April 2015 using government officials of the state of Libya that survived a transition period upon the revolt of 2011. The study found that the Libyan government has recently and successfully implemented online services namely: National Identity Number - NID and e-Passport. The finding indicated that there are opportunities to establish e-services in countries regardless of their environmental status and clearly showed similar Critical Success Factors are need to be considered whether in chaotic or stable environment. However, their rank of importance will be differ. Lessons learned from the implementation of both services showed that Government determination has played crucial role in achieving this factual success.
    • The Prospects of E-government Implementation in Chaotic Environment – Government and Citizens’ Perspectives - Case Study of Libya

      Khamallag, Masoud M.; Kamala, Mumtaz A.; Tassabehji, Rana (2017)
      Using compulsory e-government services is increasingly difficult and challenging given the impact of corruption, political instability, armed conflict, and a chaotic environment. Post the 2011 uprising, Libya experienced serious and deep-rooted conflicts. The chaos destabilized and dismantled government institutions throughout the country. Utilizing the lens of institutional theory, this paper presents the pressures experienced by the formal institutions in the absence of law and safety, to implement the necessary e-government services and provide it to citizens all over the country. In addition, to explore the role of informal institutions in providing and using the compulsory services offered by the government and to what extent alternative services could be made available. Two qualitative pilot studies, conducted in 2015 and 2016, explored the feasibility of implementing e-government from both the government officials and the citizens’ perspectives, respectively. From the e-services provided during this time period, only the E-passport and National Identity number were found to be the only successful. Critical Success Factors - CSF of e-government implementation were defined from conducting an in-depth literature review; these were compared with our findings. Both the government officials and the citizens found corruption, infrastructure and geographical nature to be influencing factors. The social collaboration between citizens was found to be the driving factor in the success of the e-passport, despite the difficult geographical nature and the limited infrastructure all over the country.
    • Understanding the Corpus of E-Government Research: An analysis of the literature using co-citation analysis and social network analysis

      Saip, M.A.; Kamala, Mumtaz A.; Tassabehji, Rana (2016-09)
      The growing body of published e-government literature highlights the importance of e-government in society and the need to make sense of e-government by academia. In order to understand the future of e-government, it is important to understand the research that has been conducted and highlight the issues and themes that have been identified as important by empirical study. This paper analyses the corpus of e-government research published from 2000 to 2013 using Bibliometric and Social Network Analysis (SNA) methods to develop an intellectual structure of e-government research. Factor analysis, multidimensional scaling and centrality measurement are also applied to the e-government dataset using UCINET to identify the core influential articles in the field. This study identifies three core clusters of e-government research that centre around (i) e-government development models (ii) adoption and acceptance of e-government, and (iii) e-government using social media and highlights areas for future research in the field. Discover the world's research