• Adaptive Water Management Concepts: Principles and Applications for Sustainable Development

      Edalat, F.D.; Abdi, M. Reza (2017)
      his book explores a new framework of Adaptive Water Management (AWM) for evaluating existing approaches in urban water management. It highlights the need to adopt multidisciplinary strategies in water management while providing an in-depth understanding of institutional interactions amongst different water related sectors. The key characteristics of AWM i.e. polycentric governance, organisational flexibility and public participation are investigated and described through a critical review of the relevant literature. The book presents an empirical case study undertaken in a selected developing-country city to investigate the potential gaps between the current water management approaches and possible implementation of AWM. Feasibility of AWM operations is examined in an environment surrounded by established water management structure with centralised governance and an institutional process based on technical flexibility. The key elements of AWM performance are (re)structured and transformed into decision support systems. Multi criteria decision models are developed to facilitate quantification and visualization of the elements derived from the case study, which is involved with water companies and water consumers. The book describes how the concept of AWM, along with structuring suitable decision support systems, can be developed and applied to developing-country cities. The book highlights the barriers for applying the AWM strategies that include established centralised decision making, bureaucratic interactions with external organisations, lack of organisational flexibility within the institutions, and lack of recognition of public role in water management. The findings outline that despite the lack of adaptability in the current water management in the case study, as an example of developing countries, there are positive attitudes among water professionals and the public towards adaptability through public-institutional participation.
    • Determinants of relationship quality and customer loyalty in retail banking: Evidence from Nigeria

      Izogo, E.E.; Abdi, M. Reza; Ogba, I-E.; Oraedu, C. (2017)
      The purpose of this paper is to explore the determinants of relationship quality (hereafter referred to as RQ) and its impact on customer loyalty within an emerging retail banking market through a dual-lens theory. The research informants were recruited from a city in South-eastern Nigeria. A quantitative data obtained through bank-intercept method and online survey from 332 customers of retail banking services formed the final database. The proposed model and by implication the research hypotheses were tested using partial least squares structural equation modelling procedure. he results show that customer orientation, expertise and information sharing are stimulus factors that directly influence the constructs of RQ (i.e. trust and satisfaction and indirectly influence customer loyalty through the constructs of RQ. The paper also demonstrates that the stimulus factors are direct predictors of consumers’ response. The proposed model explained 49 per cent of the total variance in customer loyalty. Customer orientation, expertise and information sharing are stimulus factors that improve RQ and customer loyalty. However, the explanatory power of the proposed model is modest. Future research should therefore integrate other determinants of RQ. The paper contributes to the growing body of stimulus-organism-response (S-O-R) literature within the retail environment by exploring unique stimulus and organism variables from an emerging retail banking market perspective. Additionally, by showing that the stimulus factors are direct predictors of consumers’ response, the paper challenged the existing tenets of the S-O-R framework and deepened the current understanding of the model. The paper also contributes to the social exchange theory by demonstrating how the components of RQ mediate the antecedents and consequences of the construct.
    • The effect of supply chain management practices on supply chain and manufacturing firms’ performance

      Al-Shboul, M.A.R.; Barber, Kevin D.; Garza-Reyes, J.A.; Kumar, V.; Abdi, M. Reza (2017)
      The purpose of this paper is to theorise and develop seven dimensions (strategic supplier partnership, level of information sharing, quality of information sharing, customer service management, internal lean practices, postponement and total quality management) into a supply chain management (SCM) practices (SCMPs) construct and studies its causal relationship with the conceptualised constructs of supply chain performance (SCP) and manufacturing firms’ performance (MFP). The study also explores the causal relationship between SCP and MFP. Data were collected through a survey questionnaire responded by 249 Jordanian manufacturing firms. The relationships proposed in the developed theoretical framework were represented through three hypotheses: H1 – there is a significant relationship between SCMPs and SCP; H2 – there is a significant relationship between SCMPs and MFP; and H3 – there is a significant relationship between SCP and MFP. Linear regression, ANOVA and Pearson correlation were used to test the hypotheses. The results were further validated using structural equation modelling. The results indicate that SCMPs have a positive effect on SCP (H1), which in turn also positively affect MFP (H3). Despite this intermediary positive effect of SCMP on MFP through SCP, the study also suggests that SCMPs have a direct and positive effect on MFP (H2). This study provides hard evidence indicating that higher levels of SCMPs can lead to enhanced supply chain and firms’ performance. It also provides SC managers of manufacturing firms with a multi-dimensional operational measure of the construct of SCMPs for assessing the comprehensiveness of the SCMPs of their firms. This study is among the very first SCM researches conducted on the Jordanian manufacturing sector, particularly, in relation to the practices that manufacturing firms in this country need to adopt to make their supply chains a solid competitive vehicle for their development. The results have broader implications for all manufacturing companies, particularly in developing economies where the growth of manufacturing and the development of integrated supply chains are key stages in economic development.
    • Japanese Supply Chain Management

      Khojasteh, Y.; Abdi, M. Reza (2016)
    • Lean and Agile Supply Chain Management: A Case of IT Distribution Industry in the Middle East

      Abdi, M. Reza; Edalat, F.D.; Abumusa, S. (2016)
      Supply chain management (SCM) as one of the important research topics plays a major role in performance of organizations/stakeholders operating as the supply chain tiers. Many studies have been published to find the best theory and strategy, which can be applied to each industry or market. SCM is still a developing field and there are still gaps in understanding what its design strategies and boundaries are. There are two major modes of managing supply chain (i) lean supply chain which emphasize supply chain efficiency and (ii) agile supply chains which emphasize supply chain responsiveness and flexibility. This chapter reviews two modes of lean and agile supply chain in Information Technology (IT) distribution field in the emerging markets in the Middle East. The chapter presents key characteristics of lean and agile supply chains in IT industry. It investigates how a suitable supply chain policy can be adopted by IT hardware and services distributors in the Middle East through a case study. Is it a lean supply chain policy which emphasizes efficiency? Or is it an agile supply chain policy which emphasizes responsiveness and flexibility? Or is it an integrated lean-agile policy based on specific activities aimed at specific results? The chapter discusses leanness and agility with a focus on the main activities carried out by IT distributors that include orders processing, professional services, inventory and logistic services. IT industry has been characterized by continuous and rapid market and customer requirements changes. These changes are applicable on all IT products/services such as networking, information security, software, service support, smart phones, IP telephony, CCTV, wireless…etc. Therefore, in IT industry, both manufacturing and service operation should be included in planning processes across its supply chain. The primary data was acquired through specifically designed interviews. The questions were based on the core factors investigated in the literature of operation management, strategic management and marketing related to IT supply chain. The core factors, which are found critical are customer satisfaction, process management, inventory levels, capabilities and services provided, are explored and analyzed through a case study in the Middle East.
    • RMS capacity utilisation: product family and supply chain

      Abdi, M. Reza; Labib, A.W. (2017)
      The paper contributes to development of RMS through linkage with external stakeholders such as customers and suppliers of parts/raw materials to handle demand fluctuations that necessitate information sharing across the supply chain tiers. RMS is developed as an integrated supply chain hub for adjusting production capacity using a hybrid methodology of decision trees and Markov analysis. The proposed Markov Chain model contributes to evaluate and monitor system reconfigurations required due to changes of product families with consideration of the product life cycles. The simulation findings indicate that system productivity and financial performance in terms of the profit contribution of product-process allocation will vary over configuration stages. The capacity of an RMS with limited product families and/or limited model variants becomes gradually inoperative whilst approaching upcoming configuration stages due to the end of product life cycles. As a result, reconfiguration preparation is suggested quite before ending life cycle of an existing product in process, for switching from a product family to a new/another product family in the production range, subject to its present demand. The proposed model is illustrated through a simplified case study with given product families and transition probabilities.
    • Strategic Business Plan Based on Total Quality Management for Property-Marketing Small Enterprises in UK

      Abdi, M. Reza; Elliot, L.; Edalat, F.D. (2016)
      The chapter investigates the property marketing enterprises in northern England, UK, through examination of the Macro/Micro environments and using standard evaluation of the Strengths, Weaknesses, Opportunities and Threat (SWOT)factors and the Political, Economic, Social and Technological, Environmental (ecological) and Legal (PESTEL) factors, and five forces analyses in order to explore the enterprise's standing within the market place. The PESTEL analysis provides a ‘Big Picture' of the environments in which the small enterprises operate along with identifying key strategic opportunities and threats. Insights gained here will allow entrepreneurs to take advantage of the opportunities and minimise the threats. The research methodology is examined through a real case study in a small enterprise company called Property-Marketing Company based in the UK. The findings show that the small firm seem to be in a strong sustainable position within the regional property marketing segment, and have the potential to expand. The findings also reveal that the entrepreneur's goals are reasonably well established whereas they currently suffer from the lack of a strategic plan to achieve their goals. The project aims to provide a strategic business plan for the company under study with an effective process flow in order to maximise available time, and a strategic plan of how to grow the business.
    • Strategic planning for wood farming development (Case study: Urmia)

      Nezhad, S. Khayati; Hosseinzadeh, O.; Hajjarian, M.; Abdi, M. Reza (2018)
      Wood farming is one of the strategies of agricultural development programs to reform unsustainable exploitation of natural resources. Poplar is one of the known species for wood farming in the country. This species is fast-growing and has numerous Colognes has the ability to adapt to different climatic conditions. Fast growth, good economic returns and traditional agricultural knowledge, favorable habitat to agriculture are advantages of poplar for agricultural development. However, the result of previous studies indicates existing barriers to the development of plantation and its development need strategic planning. What seem essential today are strategies to overcome these obstacles. Accordingly, this present study with a holistic view trying to identify the strengths, weaknesses, opportunities and threats of poplar farming. And the most appropriate strategies for the development of poplar farming in Urmia have offered. This research was a Field study and conducted using questionnaires. In this study, strategies were defined using SWOT analysis and the strategies were prioritized using analysis network process. The results showed the history of poplar farming in this region is the most important benefit to development and the many uses for poplar wood is the next priority. Increasingly replacement of poplar farming with alternative cultures is one of the main weaknesses of poplar farming development in this region. After that long return of profitability in poplar farming is the second priority. The most important opportunities for the development were the development of credit specialists to support of poplar farming and the most important threat was lack of annual financing of farmers. Also the results of strategic prioritization showed, Modern irrigation methods to reduce water consumption and planning to teach correct principles of technical planting, farming and harvesting are considered as the most important strategies.
    • A study looking at the influence of context on implementation of e-governance: What comes first - Context or System?

      Hussain, Zahid I.; Chamas, H.B.; Abdi, M. Reza (2016)
      The relationship between context and e-governance has been gaining a significant momentum in academic circles due its social and technical complexities. There are many challenges posed by the disparity between the context and the system when it comes to e-governance in developing countries. This research aims to reveal more successful adoption of e-governance initiatives and exposes factors that hinder its implementation. We develop a conceptual framework showing the reciprocity between the context and the system or what is termed “Context-System Gap”. Therefore, this research will study the appropriateness of the context and its influence on the system and the influence of the system on the context.
    • A study looking at ways to increase acceptance of E-Government systems in Developing Countries: A focus on The Context-System Gap

      Hussain, Zahid I.; Chamas, H.B.; Abdi, M. Reza (2016)
      For developing countries involved in enhancing communication between citizens and public administration and minimizing corruption, it is imperative to exploit information technology. However, certain factors surrounding the context of e-government adoption can either facilitate or hinder the achievement of this objective. In this paper we develop a conceptual framework that aims to enable more successful e-government adoption and aim to expose the factors hindering implementation. Most empirical research and theories on the implementation of e-government in developing countries remain at the macro-level and fail to highlight contextual complexities of deployment and the role of the gap between the citizens and the government. Therefore, this research offers an empirical model differentiating between the electronic context and the electronic system and shed a light over a new gap, government-citizen gap, in the adoption of e-government.