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  • Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction

    Alruwaie, M.; El-Haddadeh, R.; Weerakkody, Vishanth J.P. (2020-07)
    The continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of citizens' self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed engagements. This study examines the factors influencing citizens' continuance use of eGovernment services. Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that prior experience, social influence, information quality, and service quality, personal outcome expectation, and satisfaction, are significant predictors of citizens' intention to use eGovernment, when they are regulated, through citizens' self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering a self-regulating process. Therefore, it demonstrates how critical it is for the government's leaders to understand the patterns of the long-term process for electronic systems continually.
  • Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal

    Patil, P.; Tamilmani, Kuttimani; Rana, Nripendra P.; Raghavan, V. (2020-10)
    Mobile payments are the future as we move towards a cashless society. In some markets, cash is already being replaced by digital transactions, but consumers of many developing countries are slower in transition towards digital payments. This study aims to identify major determinants of consumer mobile payment adoption in India the country with second largest mobile subscribers in the world. Existing mobile payments adoption studies have predominantly utilised Technology Acceptance Model (TAM), which was primarily developed in organisational context and criticised for having deterministic approach without much consideration for users’ individual characteristics. Therefore, this study adapted meta-UTAUT model with individual difference variable attitude as core construct and extended the model with consumer related constructs such as personal innovativeness, anxiety, trust, and grievance redressal. Empirical examination of the model among 491 Indian consumers revealed performance expectancy, intention to use, and grievance redressal as significant positive predictor of consumer use behaviour towards mobile payment. Moreover, intention to use was significantly influenced by attitude, social influence, and facilitating conditions. The major contribution of this study includes re-affirming the central role of attitude in consumer adoption studies and examining usage behaviour in contrast to most existing studies, which examine only behavioural intention.
  • EU-Africa Relations, China, and the African Challenge

    Trouille, Jean-Marc (Elipsa, 2020-03)
    The African continent is a sleeping giant which will increasingly be a player to be reckoned with on the global stage. At the same time, its migration potential will be multiplied by Africa’s forthcoming demographic explosion. Consequently, the EU and Africa have a shared interest in working together towards making African development sustainable. African integration will be key towards speeding up this process. This paper first evaluates the stakes of the African challenge for the European Union. It considers the economic potential that can be unleashed by speeding up integration processes in Africa. Second, it argues that Africa will be ‘the China of the 21st Century’, and that any development, positive or negative, taking place there will have large repercussions in Europe, and that therefore the EU and Africa are communities of destiny in need of a joint approach towards African industrialisation. Finally, it provides a roadmap of important steps that Europe needs to consider in its endeavour to support African development.
  • De la reconciliation a l'integration regionale - L'exemple franco-allemand comme reference a la reconciliation au Rwanda

    Trouille, Helen L.; Trouille, Jean-Marc (2020-03)
    How, after 1945, did France and Germany succeed in overcoming their rivalry, a rivalry marked by numerous bloody conflicts, to heal the wounds of the past and work towards a common European future? How, after 1994, did Rwanda succeed in overcoming the devastation of the genocide and reconcile its communities, to become a key actor in East African regional integration? These two difficult reconciliations are at first sight very different, but they warrant comparison, in order to gain a better understanding of the strategies which enabled each party in each case to overcome the most unimaginable challenges. Through their respective approaches, addressing the scars of the past and via respectful joint acts of remembrance, France and Germany on the one hand and the Rwandan communities on the other, have been able to rediscover peace and form a desire to work together as well as with their neighbors towards attaining a more prosperous future.
  • Indices for the Betterment of the Public

    Vincent, Charles; Emrouznejad, A.; Johnson, M.P. (2020-01)
    Over the years, the quest for a better society has led to the birth of a variety of composite indices of development, from the gross domestic product to the happiness index. These indices usually integrate various social, cultural, psychological, and political aspects and are considered of vital importance for evaluating a country’s level of development and for assessing the impact of policy especially in the public sector. Overall, they consist of numerical measures that describe the well-being of both the individual and the society as a whole. This Special Issue on Indices for the Betterment of the Public of Socio-Economic Planning Sciences includes thirteen research articles by authors from Belgium, Colombia, Greece, India, Iran, Italy, Peru, Portugal, Spain, and the United Kingdom.
  • Talent management: managerial sense making in the wake of Omanization

    Glaister, A.J.; Al Amri, R.; Spicer, David P. (Routledge, 2019)
    We examine how managers in Oman make sense of localization policies (Omanization) through their use of talent management (TM). Through an institutional logics (IL) lens, it is possible to examine how organizations confront institutional complexity and understand the interplay between state, market and societal logics. The paper analyses twenty-six interviews with managers in the Petroleum and Banking sector and is the first to examine TM within the context of Omanization using a layered, IL perspective. The paper finds that punitive state logics encourage organizations to focus on the societal wellbeing of their TM measures and inspires a sense of corporate social responsibility. Yet, the market logic dictates a stratified and differentiated approach that manages impressions of inclusivity while safeguarding organizational interests.
  • Exploring change in small firms' HRM practices

    Wapshott, R.; Mallett, O.; Spicer, David P. (Springer, 2014)
    The academic literature widely acknowledges changes and variation in the practices of small firms but only a small amount of empirical work has explored the processes through which HRM practices undergo change. Research has tended, instead, to examine the presence and effectiveness of HRM in small firms and has often viewed this in terms of a deficit model relating such practices to an understanding of HRM derived from larger firms. This chapter focuses on the recruitment and selection and staff payment practices in use in three small services firms to explore the everyday, ongoing detail of their HRM processes and practices. Identifying the different processes through which recruitment and selection and staff payment practices changed in the participant firms provides a base for discussing persistent forms of informality and the lack of stability that reflects the everyday realities of the firms, not only in contrast to their formalized policies but in engagement with them. This chapter advances understanding of selected HRM practices in small services firms after periods of formalization and adoption of HRM policies and practices. The chapter also discusses how developing knowledge of small firms’ HRM practices in this way has implications for researchers and practitioners.
  • Policyholder's Reasonable Expectations

    Han, Yong Qiang (Hart Publishing, 2016-11-03)
    Over the past two decades, protecting contractual parties’ reasonable expectations has incrementally gained judicial recognition in English contract law. In contrast, however, the similar ‘doctrine’ of ‘policyholder’s reasonable expectations’ has been largely rejected in English insurance law. This is injurious, firstly, to both the consumer and business policyholder’s reasonable expectations of coverage of particular risks, and, secondly, to consumer policyholder’s reasonable expectations of bonuses in with-profits life insurance. To remedy these problems, this book argues for an incremental but definite acceptance of the conception of policyholder’s reasonable expectations in English insurance law. It firstly discusses the homogeneity between insurance law and contract law, as well as the role of (reasonable) expectations and their relevance to the emerging duty of good faith in contract law. Secondly, following a review and re-characterisation of the American insurance law ‘doctrine’ of reasonable expectations, the book addresses the conventional English objections to the reasonable expectations approach in insurance law. In passing, it also rethinks the approach to the protection of policyholder’s reasonable expectations of bonuses in with-profits life insurance through a revisit to the (in)famous case Equitable Life Assurance Society v Hyman [2000] UKHL 39, particularly to its relevant business and regulatory background.
  • Good faith in insurance law: General and independent, not a duty but an interpretative principle

    Han, Yong Qiang (2017)
    There is hardly any substantive difference between ‘utmost good faith’ and ‘good faith’. In insurance law there is not a general and independent duty to act in good faith. This is because the requirement of good faith in insurance law, although being both general and independent, is neither a statutory duty nor a common-law duty the breach of which usually gives rise to a cause of action. Instead it is an interpretative principle in the common law of insurance. Similarly in civil law jurisdictions, it is not a legal duty either but instead an interpretative principle.
  • When West meets East: Thinking big in Singapore over good faith in commercial contract law

    Han, Yong Qiang (2019)
    Singapore commercial contract law has taken an Asian perspective in respect of express terms of good faith in the negotiation of contract. In general, however, it adheres to the English contract law orthodoxy regarding good faith. More specifically, Singapore, like England, does not recognize a general duty or principle of good faith and it is reluctant to imply a duty of good faith into a contract. However, as a hub of international trade and a rising forum for commercial dispute resolution, Singapore will have a stronger need to reconcile the differences in good faith in contract law between the English/Commonwealth and the European-Asian legal traditions. Conventional wisdom and international commercial law instruments in this respect are not as helpful as one would expect for such a need. Instead, to an enlightening but limited extent, the “organizing principle” approach in Bhasin v Hrynew could be useful for setting up a framework for reconciling the differences. This framework could consist of an organising principle of (honouring) reasonable expectations, a duty of honesty, and a duty of fair dealing. The framework realistically concretises good faith into the three components, all of which are essentially objective and ascertainable in specific factual matrix and are well-recognised in both common law and civil law.
  • The Impact of Online vs. Offline Acculturation on Purchase Intentions: A Multigroup Analysis of the Role of Education

    Kizgin, Hatice; Jamal, A.; Dwivedi, Y.K.; Rana, Nripendra P. (2020)
    The aim of this research is to determine the extent of online and offline acculturation preferences affecting purchase intentions within a minority ethnic community. This study investigates the role of social media as an agent in terms of how it influences acculturation and consumption. It also investigates the moderating role of education level. The findings highlight the significance of investigating language and friendship orientations and subsequent acculturation preferences. Empirical results confirm the impact of language and friendship orientations on enculturation/acculturation, which in turn impact purchase intentions. The results suggest differences among three groups in terms of their education level. The study discusses contribution to theory and provides future research directions, while offering useful practical implications for marketers.
  • An options-pricing approach to election prediction

    Fry, John; Burke, M. (2020)
    The link between finance and politics (especially opinion polling) is interesting in both theoretical and empirical terms. Inter alia the election date corresponds to the effective price of an underlying at a known future date. This renders a derivative pricing approach appropriate and, ultimately, to a simplification of the approach suggested by Taleb (2018). Thus, we use an options-pricing approach to predict vote share. Rather than systematic bias in polls forecasting errors appear chiefly due to the mode of extracting election outcomes from the share of the vote. In the 2016 US election polling results put the Republicans ahead in the electoral college from July 2016 onwards. In the 2017 UK general election, though set to be the largest party, a Conservative majority was far from certain.
  • Consumer Mobile Shopping Acceptance Predictors and Linkages: A Systematic Review and Weight Analysis

    Tamilmani, Kuttimani; Rana, Nripendra P.; Dwivedi, Y.K.; Kizgin, Hatice (Springer, 2020-04)
    Mobile phones have become an integral part of human lives with majority of people using them to access product and services for their day-today needs. However, mobile shopping adoption across the globe is not wide or fast as expected. In addition, the research is very scant in understanding various predictors of consumer adoption towards mobile shopping. The objective of this study is to identify most significant and non-significant predictors of consumer mobile shopping acceptance. Systematic review and weight analysis on 34 mobile shopping studies revealed researchers mostly employed TAM and UTAUT model as theoretical lens. This study found an interesting revelation that extrinsic motivation variables such as social influence and perceived usefulness determine consumer mobile shopping behavioral intention during early stages. However, in later stages intrinsic motivation variables such as satisfaction and trust play crucial role to emerge as best and promising predictor of consumer continuous intention respectively.
  • A Variance Gamma model for Rugby Union matches

    Fry, John; Smart, O.; Serbera, J.-P.; Klar, B. (2020)
    Amid much recent interest we discuss a Variance Gamma model for Rugby Union matches (applications to other sports are possible). Our model emerges as a special case of the recently introduced Gamma Difference distribution though there is a rich history of applied work using the Variance Gamma distribution – particularly in finance. Restricting to this special case adds analytical tractability and computational ease. Our three-dimensional model extends classical two-dimensional Poisson models for soccer. Analytical results are obtained for match outcomes, total score and the awarding of bonus points. Model calibration is demonstrated using historical results, bookmakers’ data and tournament simulations.
  • CEO reputation, quality management and environmental innovation: the roles of stakeholder pressure and resource commitment

    Konadu, R.; Owusu-Agyei, S.; Lartey, T.; Danso, A.; Adomako, Samuel; Amankwah-Amoah, J. (Wiley, 2020)
    In this paper, we examine how and when chief executive offers’ (CEOs’) reputation enhances environmental innovation by considering quality management as a mediating mechanism of this relationship. In addition, we introduce stakeholder pressures (primary and secondary stakeholder pressures) as important contingencies of the relationship between CEOs’ reputation and quality management. Moreover, we test the moderating role of resource commitment on the quality management-environmental innovation relationship. We test our research model using data from a manufacturing industry sample of 217 firms from Ghana. We find that quality management mediates the relationship between reputation and environmental innovation. Moreover, the relationship between CEOs’ reputation and quality management is amplified when levels of both primary and secondary stakeholder pressures are greater. Finally, our findings show that the effect of quality management on environmental innovation is enhanced when resource commitment is greater. Implications for theory and practice are discussed.
  • A meta-analysis based modified unified theory of acceptance and use of technology (Meta-UTAUT): A review of emerging literature

    Dwivedi, Y.K.; Rana, Nripendra P.; Tamilmani, Kuttimani; Raman, R. (2020)
    Over the last more than four decades, several theoretical models have been developed to understand the acceptance and use of information systems. Realising the dilemma in selecting the appropriate theoretical model to assess the acceptance and use of technology and considering the pattern of using the Unified Theory of Acceptance and Use of Technology (UTAUT), a modified version (meta-UTAUT) has been developed based on the synthesis of results from 162 existing studies. The aim of this article is to review the emerging literature on meta-UTAUT and offer some future research recommendations. The analysis suggests that studies have started citing the relationships suggested by meta-UTAUT and researchers have reviewed it alongside other alternative models while analysing acceptance and use of technology.
  • Consumer acceptance and use of information technology: A meta-analytic evaluation of UTAUT2

    Tamilmani, Kuttimani; Rana, Nripendra P.; Dwivedi, Y.K. (2020)
    Despite being regarded as the most comprehensive theory in understanding individual technology adoption – UTAUT2 theory with growing number of citations and impetus beyond IS domain face strong criticism on usage of the model in its entirety. This study located UTAUT2 based empirical studies in the Scopus and Web of Science bibliographic database through citied reference search in order to evaluate appropriate usage of UTAUT2 constructs. The meta-analysis results spanning across 60 studies with more than 122,000 cumulative observations found BI→UB as the strongest path with all significant values. PE→BI emerged as the most utilized path with most significant values underscoring the emphasis placed by consumers on utilitarian value. Meanwhile, with most non-significant path values the future usage of EE→BI path is been cautioned and questioned. Finally, trust, personal innovativeness, perceived risk, attitude, and self-efficacy were found as the five topmost UTAUT2 extensions.

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