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  • The Effects of Consumer Brand Authenticity, Brand Image, and Age on Brand Loyalty in Time-honored Restaurants: Findings from SEM and fsQCA

    Xu, J.; Prayag, G.; Song, Hanqun (Elsevier, 2022-10)
    This study addresses a lack of research on the effects of consumer brand authenticity, brand image, and age, on brand loyalty in time-honored restaurants. Time-honored restaurants are long-established and well-recognized traditional restaurants that offer local or national foods and culinary culture. Empirical data were collected from 437 respondents in Beijing, China. Structural equation modeling (SEM) was used to ascertain relationships between variables, and fuzzy-set qualitative comparative analysis (fsQCA) validated the SEM results. The three brand authenticity dimensions were found to have differing effects on brand image and loyalty. True-to-fact authenticity had a significant effect on true-to-self authenticity, while true-to-ideal authenticity had a significant effect on brand image. True-to-self authenticity affects brand loyalty directly and indirectly through brand image. Some of the relationships were also moderated by consumer age. The results uncover the complexity inherent to consumer brand authenticity evaluations. They have implications for time-honored restaurants’ marketing and brand positioning strategies.
  • The belt and road initiative (BRI): A mechanism to achieve the ninth sustainable development goal (SDG)

    Senadjki, A.; Awal, I.M.; Nee, A.Y.H.; Ogbeibu, Samuel (Elsevier -, 2022-10-20)
    Congruent with economic stability and environmental sustainability, the ninth Sustainable Development Goal (SDG - Industry, Innovation and Infrastructure) plays a crucial role in undergirding the industrial revolution. Conversely, it is inevitably complex for underdeveloped and emerging economies to meet the ninth SDG's 2030 agenda due to a lack of sufficient financial resources and the slow adoption of technology. With China expanding its Belt and Road Initiatives (BRIs) globally, mainly few findings espouse the significant link between BRI and the ninth SDG, and its probable impact remains understudied. Hence, a considerable gap yet exists in contemporary understanding of the impact of BRI on sustainability. Therefore, we conducted an exploratory study on six different countries (Algeria, Ghana, Indonesia, Malaysia, Nigeria and Palestine) to investigate the role of the BRI in achieving the ninth SDG. Face-to-face interviews and focus group discussions were applied. This qualitative data collection technique involved 26 participants representing industry experts and academic researchers. All interviews were recorded, transcribed, translated and thematically analysed. The result showed a significant progressive impact of BRI on the ninth SDG, and that the development of sustainable infrastructure is a key antecedent of the BRI policy enforcement in the six countries explored. The result also showed positive and negative spillover effects of BRI projects in the six countries. Government and Policymakers should design and enforce pro-growth and sustainable strategies to facilitate continuous implementation of policies that would align the execution of the BRI projects to bolster achievement of the ninth SDG.
  • Organisational resilience to supply chain risks during the COVID-19 Pandemic

    Wulandhari, N.B.I.; Budwhar, P.; Nishikant, M.; Akbar, Saeed; Do, Q.; Milligan, G. (Wiley, 2022)
    This paper aims to establish a link between aggregate organizational resilience capabilities and managerial risk perception aspects during a major global crisis. We argue that a multi-theory perspective, dynamic capability at an organizational level and enactment theory at a managerial level allow us to better understand how the sensemaking process within managerial risk perception assists organizational resilience. We draw from in-depth interviews with 40 managers across the UK’s food industry, which has been able to display resilience during the pandemic. In sensing supply chain risks (SCRs), managers within both authority-based and consensus-based organizational structures utilize risk-capture heuristics and enact actions related to effective communications, albeit at different information costs. In seizing, we found that managers adhere to distinct heuristics that are idiosyncratic to their organizational structures. Through limited horizontal communication channels, authority-based structures adhere to rudimentary how-to heuristics, whereas consensus-based structures use obtainable how-to heuristics. We contribute to the organizational resilience and dynamic capabilities literature by identifying assessment as an additional step prior to transforming, which depicts a retention process to inform future judgements. Our study presents a novel framework of organizational resilience to SCRs during equivocal environments, by providing a nuanced understanding of the construction of dynamic capabilities through sensemaking.
  • Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants

    Song, Hanqun; Wang, Y-C.; Yang, H.; Ma, E. (2022-09)
    Cost-saving and sanitation considerations and the challenge of labor shortages have catalyzed the application of service robots in restaurants. Although service robots can perform multiple roles and functions, more research attention is needed in hospitality contexts on how different combinations of using robots and humans at different product/service layers may influence customers’ experiences and behavioral intentions. Building on the literature of product level theory and authenticity, this study empirically investigated this issue with data collected from 364 customers in China. The results show that the use of robots in core and facilitating product levels is less effective in improving consumers’ perceived service and brand authenticity. Consumers’ perceived service authenticity positively influences their brand authenticity and repurchase intention. Consumers’ perceived brand authenticity only positively affects their repurchase intention. Both theoretical and managerial implications are discussed in this paper.
  • Why do small businesses have difficulty in accessing bank financing?

    Harrison, R.; Li, Y.; Vigne, S.A.; Wu, Yuliang (Elsevier, 2022-11)
    This study investigates bank financing to small and medium-size enterprises (SMEs) and evaluates whether the difficulties of SMEs in accessing bank financing during a period of financial crisis are due to a reduction in the supply of credit, or to a decrease in the demand for credit. The results show that the macroeconomic setting matters: demand effects are unlikely to drive the decline in the stock of bank loans, while the supply of credit causes SMEs difficulties in accessing bank credit. During a crisis period, in particular, an increase in the risk of lenders leads to the reduced supply of credit and credit rationing (i.e. the bank lending channel). In a post-crisis period, SMEs with increased risk and decreased profits have great difficulties in securing bank loans (i.e. the borrower balance sheet channel). Taken together, these results suggest that supply effects initially emerge through the bank-lending channel and then shift to the borrower balance sheet channel over a period of financial crisis.
  • Can star analysts make superior coverage decisions in poor information environment?

    Jin, H.; Mazouz, K.; Wu, Yuliang; Xu, B. (Elsiver, 2022)
    This study uses the quality of coverage decisions as a new metric to evaluate the performance of star and non-star analysts. We find that the coverage decisions of star analysts are better predictors of returns than those of non-star analysts. The return predictability of star analysts’ coverage decisions is stronger for informationally opaque stocks. We further exploit the staggered short selling deregulations, Google’s withdrawal, and the anti-corruption campaign as three quasi-natural experiments that create plausibly exogenous variations in the quality of information environment. These experiments show that the predictive power of star analysts’ coverage decisions strengthens (weakens) following a sharp deterioration (improvement) in firms’ information environment, consistent with the notion that star analysts possess superior ability to identify mispriced stocks. Overall, star analysts make better coverage decisions and play a superior role as information intermediaries, especially in poor information environment.
  • Service robots in long-term care: a consumer-centric view

    Kipnis, Eva; McLeay, F.; Grimes, A.; de Saille, S.; Potter, S. (2022)
    Service robots with advanced intelligence capabilities can potentially transform servicescapes. However, limited attention has been given to how consumers experiencing vulnerabilities, particularly those with disabilities, envisage the characteristics of robots’ prospective integration into emotionally intense servicescapes, such as long-term care (LTC). We take an interdisciplinary approach conducting three exploratory studies with consumers with disabilities involving Community Philosophy, LEGO® Serious Play®, and Design Thinking methods. Addressing a lack of consumer-centric research, we offer a three-fold contribution by 1) developing a conceptualization of consumer-conceived value of robots in LTC, which are envisaged as a supporting resource offering consumers opportunities to realize value; 2) empirically evidencing pathogenic vulnerabilities as a potential value-destruction factor to underscore the importance of integrating service robots research with a service inclusion paradigm; and 3) providing a theoretical extension and clarification of prior characterizations of robots’ empathetic and emotion-related AI capabilities. Consumers with disabilities conceive robots able to stimulate and regulate emotions by mimicking cognitive and behavioral empathy, but unable to express affective and moral empathy, which is central to care experience. While providing support for care practices, for the foreseeable future, service robots will not, in themselves, actualize the experience of “being cared for.”
  • Knowledge for a warmer world: A patent analysis of climate change adaptation technologies

    Hötte, K.; Jee, Su J. (2022-10)
    Technologies can help strengthen the resilience of our economy against existential climate-risks. We investigate climate change adaptation technologies (CCATs) in US patents to understand (1) historical patterns and possible drivers of innovation; (2) scientific and technological requirements to develop and use CCATs; and (3) CCATs’ potential technological synergies with mitigation. First, in contrast to mitigation, innovation in CCATs only slowly takes off, indicating a relatively low awareness of investors for solutions to cope with climate risks. We discuss how historical trends in environmental regulation, energy prices, and public support may have contributed to patenting in CCATs. Second, CCATs form two main clusters: science-intensive ones in agriculture, health, and monitoring technologies; and engineering-intensive ones in coastal, water, and infrastructure technologies. Analyses of technology-specific scientific and technological knowledge bases inform directions for how to facilitate advancement, transfer and use of CCATs. Lastly, CCATs show strong technological complementarities with mitigation as more than 25% of CCATs bear mitigation benefits. While not judging about the complementarity of mitigation and adaptation in general, our results suggest how policymakers can harness these technological synergies to achieve both goals simultaneously.
  • Adoption of artificial intelligence and cutting-edge technologies for production system sustainability: A moderator-mediation analysis

    Chatterjee, S.; Chaudhuri, R.; Kamble, S.; Gupta, S.; Sivarajah, Uthayasankar (2022-07)
    Cutting-edge technologies like big data analytics (BDA), artificial intelligence (AI), quantum computing, blockchain, and digital twins have a profound impact on the sustainability of the production system. In addition, it is argued that turbulence in technology could negatively impact the adoption of these technologies and adversely impact the sustainability of the production system of the firm. The present study has demonstrated that the role of technological turbulence as a moderator could impact the relationships between the sustainability the of production system with its predictors. The study further analyses the mediating role of operational sustainability which could impact the firm performance. A theoretical model has been developed that is underpinned by dynamic capability view (DCV) theory and firm absorptive capacity theory. This model was verified by PLS-SEM with 412 responses from various manufacturing firms in India. There exists a positive and significant influence of AI and other cutting-edge technologies for keeping the production system sustainable.
  • Blockchain technology for supply chains operating in emerging markets: an empirical examination of technology organization-environment (TOE) framework

    Chittipaka, V.; Kumar, S.; Sivarajah, Uthayasankar; Bowden, J.L.; Baral, M.M. (2022)
    Organizations adopt blockchain technologies to provide solutions that deliver transparency, traceability, trust, and security to their stakeholders. In a novel contribution to the literature, this study adopts the technology-organization-environment (TOE) framework to examine the technological, organizational, and environmental dimensions for adopting blockchain technology in supply chains. This represents a departure from prior studies which have adopted the technology acceptance model (TAM), technology readiness index (TRI), theory of planned behavior (TPB), united theory of acceptance and use of technology (UTAUT) models. Data was collected through a survey of 525 supply chain management professionals in India. The research model was tested using structural equation modeling. The results show that all the eleven TOE constructs, including relative advantage, trust, compatibility, security, firm’s IT resources, higher authority support, firm size, monetary resources, rivalry pressure, business partner pressure, and regulatory pressure, had a significant influence on the decision of blockchain technology adoption in Indian supply chains. The findings of this study reveal that the role of blockchain technology adoption in supply chains may significantly improve firm performance improving transparency, trust and security for stakeholders within the supply chain. Further, this research framework contributes to the theoretical advancement of the existing body of knowledge in blockchain technology adoption studies.
  • The role of collaboration in tackling food loss and waste: Salient stakeholder perspective

    Surucu-Balci, Ebru; Tuna, O. (2022-09)
    While studies indicate that collaboration between stakeholders plays a prominent role in reducing food loss and waste (FLW), they have not specified which stakeholder group's collaboration will be more effective in reducing FLW. To fill this gap in the literature, this paper aims to identify and classify fruit and vegetable supply chain (FVSC) stakeholders according to their salience level and offer mitigation strategies for different salient stakeholder groups to tackle FLW. The study was conducted in Turkish FVSC because fruit and vegetable loss accounted for 53% of the total food loss. A multi-method approach was utilised to achieve the aim. First, 26 semi-structured interviews were conducted with Turkish FVSC experts to determine FVSC stakeholders and FLW drivers. Second, to identify and classify salient stakeholders, stakeholder mapping was undertaken. Collaboration-related mitigation strategies are offered high salient stakeholders and other stakeholder groups to reduce the amount of fruit and vegetable loss and waste. According to content analysis results, 25 supply chain actors are identified as stakeholders, and 15 are classified as salient stakeholders who can be more effective in tackling FLW. In addition, based on the results, 26 FLW drivers are identified according to different supply chain stages. Collaboration-based mitigation strategies were developed to diminish the impact of FLW causes at different stages. This study is one of the early attempts to classify food supply chain stakeholders according to saliency level. This study offers collaboration-related mitigation strategies to eliminate FLW drivers that cause loss and waste between specific stages of the FVSC.
  • Food security across the enterprise: a puzzle, problem or mess for a circular economy?

    Irani, Zahir; Sharif, Amir M. (2018)
    Purpose – The purpose of this paper is to explore the use, applicability and relevance of strategic planning as a process and tool when applied to exploring food security challenges, in the context of existing research on food security and food waste in the food supply chain. The issues associated with robust and resilient food supply chains within a circular economy are increasingly being seen as supportive of creating enhanced levels of food security but the authors argue that this is only sustainable when strategically planned as part of a cross-enterprise, information-rich and complex supply chain. The relevance of the Political, Economic, Social, Technological, Legal and Environmental (PESTLE) strategic planning tool is explored to establish whether it can play a role tacking the complexity of food insecurity (i.e. a lack of food security). Design/methodology/approach – This is a viewpoint piece therefore as a result, thought, normative literature and supposition are used as a means to ground and orientate the views of the authors. Findings – The authors identify and conclude that strategic planning tools like PESTLE across enterprises may not be relevant in supporting the reduction of food insecurity. This conclusion is predicated on the heightened level of complexity surrounding the pursuit of food security and the simplistic categorisation of PESTLE factors in a linear fashion that underpin this tool. Rather, the authors’ call for the use of strategic planning tools that are able to capture a large number of inter-related factors holistically. Practical implications – This insight to the inter-related factors that contribute to food insecurity will allow policy developers, decision makers and others to develop their understanding of how strategic planning can support increased levels of food security within a circular economy and across cross-enterprises. Originality/value – The authors contribute to the literature through a new insight of how normative strategic planning tools need to evolve in a complex, inter-connected world of international business and geo-politics. In doing so, it is expected that this research will motivate others to develop their line of enquiry around uncovering and exploring those inter-relationships connecting PESTLE factors.
  • Team-Based Learning Approach for the Delivery of Over-the-counter Module in the Faculty of Pharmacy in Jordan

    Basheer, H.A.; Isreb, Mohammad; Batarseh, Y.S.; Tweddell, Simon (2022-05)
    Team-based learning is an active learning strategy that focuses on student’s engagement, development of critical thinking, and transferable skills needed in the workplace. While many pharmacy faculties around the world have applied team-based learning into their curriculums, the implementation of team-based learning into the Middle East is still in the experimental phase and poses its own challenges. This reflective statement elaborates on our experience and feedback of implementing team-based learning for the first time at the pharmacy faculty of Zarqa University in Jordan through the delivery of over-the-counter module.
  • Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels

    Ma, E.; Yang, H.; Wang, Y-C.; Song, Hanqun (2022)
    The growing popularity of robot-related research contexts in hospitality and tourism calls for in-depth analysis of how different product/service designs strategies integrating robots may influence customers’ experiences. Employing a scenario-based 2×2×2 experimental research design, this study assesses service robots applied at three different product/service levels (i.e., core, facilitating, and augmented). From surveying 378 customers of mid-priced casual restaurants and 312 tourists of a mid-priced theme park restaurant, findings of the study suggest that using robots at all three product/service levels lead to a more positive educational experience but not entertainment experience. The study further extends the literature by positioning dining at a robotic restaurant as an important occasion to showcase the latest technologies to customers. By providing memorable entertainment and educational experiences, customers’ technology readiness could be enhanced, making them more willing to try new technologies. Such a focus brings in unique contributions both in literature and practice.
  • Restaurants’ outdoor signs say more than you think: an enquiry from a linguistic landscape perspective

    Song, Hanqun; Yang, H.; Ma, E. (Elsevier, 2022-09)
    Building on the linguistic landscape theory and literature on customers’ experience with restaurants’ authenticity and status, this study investigates whether restaurants’ outdoor signs influence customers’ perceptions and behavioral intentions. Using an experimental design comprising two studies, supported by data collected from Chinese consumers, we test how display characters and text flow may jointly impact on customers’ perceptions of the status and authenticity of ethnic (Japanese and Taiwanese) restaurants, thus influencing their visiting intentions and willingness to pay. We find that display characters influence Chinese customers’ perceptions of authenticity and status in both Japanese and Taiwanese restaurants in Mainland China. There is an interaction effect between display characters and text flow on customers’ perception of authenticity and status in Japanese restaurants in Mainland China. This study applies the linguistic landscape theory to a restaurant context and examines how such features may influence customers’ perceptions and decisions. The findings have important practical implications on managing customer experiences and perceptions via effective restaurant sign designs.
  • User engagement on global social networks: Examining the roles of perceived brand globalness, identification and global identity

    Akram, M.S.; Malhotra, N.; Goraya, M.A.S.; Shareef, M.A.; Malik, A.; Lal, Banita (2022-08)
    Building on the global branding literature, brand relationship theory and social identity theory, this study investigates the relationship between perceived brand globalness (PBG) and user engagement (active/passive) on global social networks (GSN). Additionally, the study investigates the mediating effects of two distinct forms of user identification (i.e., user identification with the GSN brand and user identification with the GSN community) as well as the moderating effects of user global identity on the relationship between PBG and user engagement with such brands. Covariance-based structural equation modeling was used to analyse data collected from users of a GSN (i.e., Facebook) in the United Kingdom (UK) and India. The results indicate that PBG significantly influences both active and passive user engagement. This relationship is mediated by users' identification with a GSN brand and community. Additionally, the findings indicate that the associations between PBG and user engagement (active/passive) on GSN vary as a function of users' global identity. The results also demonstrate some country-specific variations in key relationships. Finally, the study offers useful recommendations for social media managers to rethink and redesign their user engagement strategies, keeping in mind global cultural diversity.
  • Language Management: From Bricolage to Strategy in British Companies

    Wilmot, Natalie (Multilingual Matters, 2022-08)
    This book draws on case studies of language management within British organisations to examine the decisions they make about language diversity in their professional communications in order to be successful in a multilingual world. It explores the practices that the organisations use to manage language diversity in interorganisational relationships, and why certain practices occur in some situations and not others. The book highlights how organisations rely on individual employees to perform a variety of language tasks and the implications of this; the effect of English as a global lingua franca; and the translation challenges which organisations face. The book demonstrates that practices to manage language diversity are often a result of the resources organisations have at given moments in time, rather than being part of a deliberate language management strategy.
  • Organizational non-compliance with principles-based governance provisions and corporate risk-taking

    Ahmad, S.; Akbar, Saeed; Halari, A.; Shah, S.Z. (Elsevier, 2021-09-04)
    This paper examines how risk-taking is affected by non-compliance with a ‘comply or explain’ based system of corporate governance. Using System Generalized Methods of Moments (GMM) estimates to control for various types of endogeneity, the results of this study show that non-compliance with the UK Corporate Governance Code is positively associated with total, systematic, and idiosyncratic risk. However, profitability moderates the impact of non-compliance on firms' risk-taking. The findings of this study further reveal that the impact of non-compliance with various provisions of the UK Corporate Governance Code is not uniform. That is, non-compliance with board independence provisions is associated with higher risk-taking. However, non-compliance with committees' chair independence is associated with lower risk-taking. These findings have implications for investors, policy makers, and corporations regarding the usefulness of compliance with a prescribed code of corporate governance.
  • Transparency, authenticity and purchase intentions: Chinese independent restaurants

    Yang, H.; Song, Hanqun; Ding, Q.S.; Wang, H. (Emerald Publishing, 2022)
    Purpose – Drawing on signalling theory and focusing on independent restaurants, this research investigates how business signals (transparency information and exposure) affect business transparency, food authenticity, and ultimately purchase intentions. Design/methodology/approach – Using a 2x2 between-subject experimental design, Study 1 examines the recipe and an internet-famous restaurant, and Study 2 assesses the food supply chain and a celebrity-owned restaurant. Analysis of covariance and PROCESS is used to analyse the data. Findings – The results suggest that while revealing information on recipes and food supply chains positively affects business transparency, exposure has no significant impact. Additionally, secret recipes and revealed food supply chains contribute to higher food authenticity whilst being a celebrity owner or internet-famous restaurant negatively affects food authenticity. Research implications – Restaurant managers must be strategic and selective about the kinds of business signals they wish to reveal to customers. Secret recipes lead to higher food authenticity; whereas the revealed recipes and revealed food supply chains elicit higher business transparency. Independent restaurants should not rely on celebrity owners or seek internet fame, as neither type of exposure contributes to transparency or authenticity. Originality – This study advances the theoretical understanding of signalling theory relating to the determinants of transparency and food authenticity in a hospitality context. Contrary to previous studies, it reveals that exposure, as a transparency signal, has no impact on either business transparency or food authenticity. It extends knowledge and understanding of different types of independent restaurants, especially internet-famous restaurants.
  • Return on investment in social media marketing: bibliometric analysis

    Ismagilova, Elvira; Dwivedi, Y.K.; Lal, Banita; Rana, Nripendra P.; Doneddu, D. (2021-06)
    Return on investment (ROI) from social media marketing activities has attracted significant attention from academics and practitioners resulting in an increasing number of studies on this important topic. The current study conducted a bibliometric analysis to provide a consolidated view on the topic of ROI in social media marketing. By using 115 outputs from the Web of Science database and employing software CiteSpace the study presents and discusses the analysis of temporal distribution, cited countries, cited journals, cited authors, and research hotspots from 2009 till 2020. A holistic picture of this topic will help researchers to get an overview of this field and develop directions for future studies.

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