Collections in this community

Recent Submissions

  • Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage

    Patil, P.P; Rana, Nripendra P.; Dwivedi, Y.K. (2018-01)
    © IFIP International Federation for Information Processing 2018. Digital payment methods (DPMs) are evolving fast but they are yet to be widely adopted particularly in the developing countries. An initial review of literature suggests that several studies have already been conducted on this topic for understanding antecedents of digital payments adoption. However, only a few studies have examined this emerging topic in the context of developing countries. The aim of this submission is to identify antecedents of consumer adoption and usage of digital payments methods. The results of this literature analysis suggest that constructs related to technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) along with trust and risk are the most frequently examined constructs for determining consumer’s behavioural intention to use and usage of DPMs. The findings from this work can help researchers selecting factors for inclusion in the future empirical works on this topic.
  • Digital payments adoption research: A meta-analysis for generalising the effects of attitude, cost, innovativeness, mobility and price value on behavioural intention

    Patil, P.P.; Rana, Nripendra P.; Dwivedi, Y.K. (2019-01)
    The rapid evolution of mobile-based technologies and applications has led to the development of several different forms of digital payment methods (DPMs) but with limited enthusiasm in consumers for adopting them. Hence, several academic studies have already been conducted to examine the role of various antecedents that determines consumers’ intention to adopt DPMs. The degree of effect and significance of several antecedents found to be inconsistent across different studies. This provided us a basis for undertaking a meta-analysis of existing research for estimating the cumulative effect of such antecedents. Therefore, this study aims to perform a meta-analysis of five antecedents (i.e. attitude, cost, mobility, price value and innovativeness) for confirming their overall influence on intentions to adopt DPMs. The results of this study suggest that the cumulative effect of four out of five antecedents found to be significant while influence of price value was found insignificant on behavioural intentions. The recommendations drawn from this research would help to decide if and when to use such antecedents for predicting consumer intention to adopt DPMs.
  • Use of ‘Habit’ is not a habit in understanding individual technology adoption: A review of UTAUT2 based empirical studies

    Tamilmani, K.; Rana, Nripendra P.; Dwivedi, Y.K. (2019-01)
    ‘Habit’ was the most important theoretical addition into UTAUT2 to challenge the role of behavioural intention as a lone predictor of technology use. However, systematic review and meta-analysis of Price value the other UTAUT2 additional construct revealed major inconsistency of the model with just 41% UTAUT2 based studies including the construct in their research. Thus, the aim of this research is to understand the appropriateness of ‘habit’ construct usage among UTAUT2 based empirical studies and their reason for omission or inclusion. The findings from 66 empirical studies revealed only 23 studies a meagre (35%) utilised ‘habit’ construct and the remaining massive 43 studies (65%) excluded the construct from their research model. The major reason for studies not including “habit” construct was they were examining users of new technology at early stage of adoption where sufficient time hasn’t elapsed for users to form habit. Moreover this study caution the use of experience as an alternative for habit. Since experience can be gained under mandatory settings which is not sufficient enough to form habit that occurs more naturally under voluntary settings. This study also provided number of recommendations for theory and practice based on the findings.
  • Use of social media in citizen-centric electronic government services: A literature analysis

    Mohammad, A.A.A.; Rana, Nripendra P.; Sahu, Ganesh P.; Dwivedi, Yogesh K.; Tajvidi, M. (2017-07)
    This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/ open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.
  • Investigating gender differences in consumers’ experience of guilt: A comparative study

    Kayal, G.G.; Simintiras, A.C.; Rana, Nripendra P. (2017-11)
    The literature of guilt in the context of consumer behavior is notably limited. It is particularly limited with respect to examining gender differences across nations. Existing studies have only evaluated gender differences, in terms of consumer guilt, in the United States. In addition, those studies evaluated gender differences in specific consumption situations such as consumer boycotting and food consumption. Thus, they do not give a comprehensive understanding of gender variations in consumer guilt. Notably, gender differences with regard to consumer guilt were shown to be limited in countries other than the United States. These studies provided contradictory results to established findings in social psychology. In view of this, by using quantitative techniques, numerous consumption settings, and samples from two distinct countries, this study provides a holistic assessment of gender differences in consumer guilt across nations. The findings indicate that gender differences, with respect to consumer guilt, are predominately present in individualistic countries and notably absent in collectivist countries. Hence, marketers should consider gender as an influential variable when devising guilt related strategies in individualistic countries. In contrast, marketers may reconsider allocating resources, with respect to gender related marketing strategies, in collectivist countries.
  • Involvement in emergency supply chain for disaster management: a cognitive dissonance perspective

    Dwivedi, Y.K.; Shareef, M.A.; Mukerji, B.; Rana, Nripendra P.; Kapoor, K.K. (2018-01)
    An integrated process, interlinked operation and interoperable communication network amongst operating agencies are critical for developing an effective disaster management supply chain. The traditional managerial problems observed across disaster management operations are: non-cooperation among members, disrupted chain of commands, misuse of relief items, lack of information sharing, mistrust and lack of coordination. This study aims to understand the issues affiliated with negative attitude towards disaster management operations using theory of cognitive dissonance. A qualitative investigation was undertaken across 64 districts in Bangladesh. Five constructs were examined for their influences on attitude and behavioural intention of members participating in government emergency supply chain for disaster management. The results indicate that administrative conflict, political biasness and professional growth have significant effects on attitude. Impact of insecurity is non-significant on attitude. This research offers substantial theoretical contribution to the cognitive dissonance theory in the context of disaster management supply chain.
  • Citizens’ adoption of an electronic government system: towards a unified view

    Rana, Nripendra P.; Dwivedi, Y.K.; Lal, B.; Williams, M.D.; Clement, M. (2017-06)
    Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India. Analysis of the models indicates that their performance is not up to the expected level in terms of path coefficients, variance in behavioural intention, or the fit indices of the models. In response to the underperformance of the alternative theoretical models to explain the adoption of an eGov system, this research develops a unified model of electronic government adoption and tests it using the same data. The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.
  • Examining the success of the online public grievance redressal systems: an extension of the IS success model

    Rana, Nripendra P.; Dwivedi, Y.K.; Williams, M.D.; Lal, B. (2015-01)
    The purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.
  • An Empirical Validation of a Unified Model of Electronic Government Adoption (UMEGA)

    Dwivedi, Y.K.; Rana, Nripendra P.; Janssen, M.; Lal, B.; Williams, M.D.; Clement, M. (2017-04)
    In electronic government (hereafter e-government), a large variety of technology adoption models are employed, which make researchers and policymakers puzzled about which one to use. In this research, nine well-known theoretical models of information technology adoption are evaluated and 29 different constructs are identified. A unified model of e-government adoption (UMEGA) is developed and validated using data gathered from 377 respondents from seven selected cities in India. The results indicate that the proposed unified model outperforms all other theoretical models, explaining the highest variance on behavioral intention, acceptable levels of fit indices, and significant relationships for each of the seven hypotheses. The UMEGA is a parsimonious model based on the e-government-specific context, whereas the constructs from the original technology adoption models were found to be inappropriate for the e-government context. By using the UMEGA, relevant e-government constructs were included. For further research, we recommend the development of e-government-specific scales.E-
  • Consumer adoption of internet banking in Jordan: Examining the role of hedonic motivation, habit, self-efficacy and trust

    Alalwan, A.; Dwivedi, Y.K.; Rana, Nripendra P.; Lal, B.; Williams, M.D. (2015-06-02)
    Despite the rapid growth of Internet banking (IB), customers in developing countries still hesitate to adopt this technology and its use in the Middle East remains low. This study aims to identify and examine the factors that predict behavioural intention and adoption of IB in Jordan. Four factors – hedonic motivation, habit, self-efficacy and trust – are proposed in a conceptual model. Data was collected by means of a survey with bank customers in Jordan. Structural equation modelling (SEM) was used to analyse the data. The results strongly supported the conceptual model. Further, hedonic motivation, habit, self-efficacy and trust were all confirmed to have a significant influence on behavioural intention. Trust was found to be strongly predicted by both hedonic motivation and self-efficacy. This study provides both academics and practitioners with an insight into the factors that can be used to encourage customer adoption of IB specifically in a Middle East context.
  • Setting the future of digital and social media marketing research: Perspectives and research propositions

    Dwivedi, Y.K.; Ismagilova, Elvira; Hughes, D.L.; Carlson, J.; Filieri, R.; Jacobson, J.; Jain, V.; Karjaluoto, H.; Kefi, H.; Krishen, A.S.; et al. (2020)
    The use of the internet and social media have changed consumer behavior and the ways in which companies conduct their business. Social and digital marketing offers significant opportunities to organizations through lower costs, improved brand awareness and increased sales. However, significant challenges exist from negative electronic word-of-mouth as well as intrusive and irritating online brand presence. This article brings together the collective insight from several leading experts on issues relating to digital and social media marketing. The experts’ perspectives offer a detailed narrative on key aspects of this important topic as well as perspectives on more specific issues including artificial intelligence, augmented reality marketing, digital content management, mobile marketing and advertising, B2B marketing, electronic word of mouth and ethical issues therein. This research offers a significant and timely contribution to both researchers and practitioners in the form of challenges and opportunities where we highlight the limitations within the current research, outline the research gaps and develop the questions and propositions that can help advance knowledge within the domain of digital and social marketing.
  • Security, Privacy and Risks Within Smart Cities: Literature Review and Development of a Smart City Interaction Framework

    Ismagilova, Elvira; Hughes, L.; Rana, Nripendra P.; Dwivedi, Y.K. (2020)
    The complex and interdependent nature of smart cities raises significant political, technical, and socioeconomic challenges for designers, integrators and organisations involved in administrating these new entities. An increasing number of studies focus on the security, privacy and risks within smart cities, highlighting the threats relating to information security and challenges for smart city infrastructure in the management and processing of personal data. This study analyses many of these challenges, offers a valuable synthesis of the relevant key literature, and develops a smart city interaction framework. The study is organised around a number of key themes within smart cities research: privacy and security of mobile devices and services; smart city infrastructure, power systems, healthcare, frameworks, algorithms and protocols to improve security and privacy, operational threats for smart cities, use and adoption of smart services by citizens, use of blockchain and use of social media. This comprehensive review provides a useful perspective on many of the key issues and offers key direction for future studies. The findings of this study can provide an informative research framework and reference point for academics and practitioners.
  • Fostering Financial Inclusion in Developing Countries: Predicting User Acceptance of Mobile Wallets in Cameroon

    Fosso Wamba, S.; Queiroz, M.M.; Blome, C.; Sivarajah, Uthayasankar (2020)
    Financial inclusion is a vital development priority for countries worldwide. Mobile wallet (m-wallet) is considered as a disruptive payment method that will substitute the traditional physical wallet to achieve the so-called cashless society and enables financial inclusion. This study aims at developing and testing a research model that integrates a set of technology factors (perceived usefulness, perceived ease of use, fun to use, monetary value), external factors (peer influence and perceived status benefit), and cultural factors (humane orientation and societal collectivism) to assess the intention to adopt and use m-wallet, for financial inclusion, in a developing country. The proposed conceptual model is tested using data collected from 621 m-wallet users in Cameroon. The model explains 47.5% of the variance of the actual use of m-wallet and 32.90% of the variance of financial inclusion. Finally, implications for research and practice are discussed.
  • Resource-Induced Coping Heuristics and Entrepreneurial Orientation in Dynamic Environments

    Adomako, Samuel (Elsevier, 2021-01)
    Prior studies show the impact of various facets of individual characteristics in driving a firm’s entrepreneurial orientation (EO). The present study complements this line of research by deriving insights from the conservation of resources (COR) theory to examine the effects of resource-induced coping heuristics (acquiring, protecting, and developing resources) on EO. Additionally, it investigates the underlying conditions influencing these relationships. Data were collected from new ventures in two developing countries (Ghana, N=204, and Ethiopia, N=214). Utilizing the moderated hierarchical regression analysis, the results show that the three dimensions of resource-induced coping heuristics positively relate to EO and these relationships are amplified when environmental dynamism is high. These findings provide a nuanced understanding of the relationships among the different types of resource-induced coping heuristics and EO. In this way, the study extends the boundaries of the resource-induced coping heuristics, EO, and broader entrepreneurship literature.
  • Founder retention as CEO at IPO in emerging economies: The role of private equity owners and national institutions

    Hearn, Bruce; Filatotchev, I. (2019-05)
    We integrate the institutional perspective with research on the governance role of private equity firms in an investigation of Founder-CEO successions in Initial Public Offerings (IPOs) in emerging markets. Using a unique, hand-collected and comprehensive sample of 191 firms having undertaken IPOs in 21 markets across the African continent between January 2000 and August 2016, we apply instrumental variable (IV) Probit methodology and find that higher levels of private equity ownership are positively associated with the probability of the founder's retention as CEO, especially in the context of low-quality formal institutions. Further, in societies with high tribalism, higher private equity ownership is associated with an increased likelihood of founder retention. Voids in the institutional architecture underscore the importance of the founder as a key organizational resource for the firm and a source of institutionalized legitimacy, which in turn confers on the firm an ability to access required resources.
  • Social Media as a Tool of Knowledge Sharing in Academia: An Empirical Study using Valance, Instrumentality and Expectancy (VIE) Approach

    Chatterjee, S.; Rana, Nripendra P.; Dwivedi, Y.K. (2020)
    Purpose – The purpose of this paper is to understand the factors that determine the knowledge exchange intention and behavioural nature of academics by the help of social media tools in the Indian higher education. Design/Methodology/Approach – This study has used Valance – Instrumentality – Expectancy (VIE) theory to determine the knowledge exchange behaviour of academics. The study has considered the effect of Knowledge Contributor (KC) and Knowledge Seeker (KS) as moderators. The model has been validated by using a survey with 320 usable respondents. Findings – The results highlight that if the stakeholders of higher education institutions feel the deficits of knowledge exchange, they realise importance of knowledge sharing and use social media to increase effect of knowledge exchange. Besides, perceived usefulness impacts on the use of social media for knowledge exchange by the concerned stakeholders. Moreover, it is observed that experience of the use of social media impacts the use of this tool for knowledge exchange. Theoretical Implication – The use and application of VIE theory has successfully been able to interpret the factors affecting the use of social media for knowledge exchange in the higher education institutions. The use of VIE theory has also been able to explain the proposed model better as the model could achieve a high explanative power (87%). Practical Implication – This study has provided meaningful insights to the practitioners or policymakers to realise how the stakeholders of the higher education institutions in India can be motivated to feel the need of sharing of knowledge and how they can use the social media with ease for this purpose. Originality/Value – Not much research has been conducted with regards to the usage of social media as a tool for knowledge sharing in higher education sector in India. In that sense, this study is a novel attempt to undertake such research.
  • The characteristics of intellectual property rights regimes: How formal and informal institutions affect outward FDI location

    Papageorgiadis, N.; McDonald, F.; Wang, Chengang; Konara, P. (2020-02)
    This study examines the institutional arrangements that define the characteristics of national legal systems that are used to protect intellectual property (IP) assets embedded in outward FDI. The focus of the study is on how the institutional underpinnings of IPR regimes affect the costs and risk of using legal arenas to enable effective use of IP assets. Following a property rights approach it is postulated that formal and informal institutional arrangements influence how IP regimes affect the transaction costs and risk associated with converting ownership rights over IP into economic rights. Informal institutions are considered to affect the behaviour of agents involved in enforcing legal rights. This behaviour influences how IP law is implemented in legal arenas and thereby impacts on the efficacy of IPR regimes to help secure economic rights from the use of IP assets. Using data on outward FDI from the USA to 42 host countries the results find that the strength of informal institutions connected to the enforcement of IP in a country directly affects outcomes and positively moderates the effect of formal legal aspects of IP law on FDI flows. The results highlight the importance of informal institutional aspects connected to the behaviour of enforcement agents when using national legal systems to protect IP rights in cross-frontier transactions.
  • Proactive environmental strategy and firm performance at the bottom of the pyramid

    Adomako, Samuel; Ning, E.; Adu-Ameyaw, E. (Wiley, 2020)
    This paper uses insights from the natural resource-based view (NRBV) to examine the conditions under which proactive environmental strategy (PES) drive firm performance. Using data collected from 266 small and medium-sized enterprises (SMEs) operating in Ghana, the results suggest that the impact of PES on firm performance is more pronounced in firms that do not purse bottom of the pyramid (BOP) orientation but not significant for firms pursuing the BOP orientation. Besides, the findings show that the influence of PES on firm performance is amplified for firms adopting imitation orientation but not significant for non-imitation oriented firms. Implications and directions for future research are discussed.
  • Indian Travellers’ Adoption of Airbnb Platform

    Tamilmani, Kuttimani; Rana, Nripendra P.; Nunkoo, R.; Raghavan, V.; Dwivedi, Y.K. (2020)
    Much of the existing scholarly debate on sharing economy to date has focused on the use of technology in developed countries. However, the recent upsurge of mobile technology adoption in developing countries has provided suitable breeding ground for sharing economy. The lack of native theories in tourism and hospitality sector with scare utilization of unified theory of acceptance and use of technology (UTAUT) provide necessity for this research. This study adapted meta-UTAUT model as theoretical lens and extended the model with hedonic motivation, trust, and self-efficacy. Based on data from 301 potential Indian consumers, the results underscored the central role of attitude that significantly mediated the effects of effort expectancy, social influence, and facilitating conditions on consumer intention to use Airbnb. Meanwhile, performance expectancy emerged as significant direct determinant of intention alongside attitude, trust, and self-efficacy. The proposed model explained as much as 65% variance on Indian consumer’s intention to use Airbnb.
  • Influencing subjective well-being for business and sustainable development using big data and predictive regression analysis

    Weerakkody, Vishanth J.P.; Sivarajah, Uthayasankar; Mahroof, Kamran; Maruyama, Takao; Lu, Shan (2020)
    Business leaders and policymakers within service economies are placing greater emphasis on well-being, given the role of workers in such settings. Whilst people’s well-being can lead to economic growth, it can also have the opposite effect if overlooked. Therefore, enhancing subjective well-being (SWB) is pertinent for all organisations for the sustainable development of an economy. While health conditions were previously deemed the most reliable predictors, the availability of data on people’s personal lifestyles now offers a new dimension into well-being for organisations. Using open data available from the national Annual Population Survey in the UK, which measures SWB, this research uncovered that among several independent variables to predict varying levels of people's perceived well-being, long-term health conditions, one's marital status, and age played a key role in SWB. The proposed model provides the key indicators of measuring SWB for organisations using big data.

View more