Making Sense of Food Safety and Food Waste: Lived Experiences in Food Catering Using Systems Thinking

Abstract

Food safety and food waste have many strands and perspectives; one is how managers and staff make decisions. There is limited research on food catering services, how managers and staff deal with food safety and waste, and their decision approaches. To obtain a better understanding, this research sought the lived experiences of managers and staff. The research aim is to explore the lived experiences of managers and staff to better understand their decision behaviour approaches in controlling food safety and food waste. The way forward is to conduct a qualitative phenomenological research focusing on twenty-five purposefully selected managers and staff in Vancouver. Using organisational theory as a lens, data were obtained through semi-structured interviews and non-participant observations. The research used inductive thematic analysis, resulting in nineteen themes. The key findings were inadequate training and planning, improper practices and customer behaviours attributed to internal and external processes and systems; managers and staff lacked appreciation for using a specific approach to support decisions. The researcher introduces systems thinking as one approach to support decision making to enhance control of food safety and waste. The implications include appreciating the interrelationship of factors influencing food safety and food waste. The research limitations were the COVID-19 pandemic, time and resources, and insufficient participant experiences. The research contribution was using systems thinking as one of the approaches to make decisions to enhance control of food safety and food waste in food catering services.