The impacts and outcomes of sustainable servitisation: A systematic literature review

Abstract

Sustainable servitisation for organisations, as an indispensable part of their sustainable development, has increasingly come to the attention of both academics and practitioners. Whilst the servitisation literature is diverse and growing, our understanding of what sustainable servitisation is and a holistic view of how it is developed and implemented is limited. To address these gaps, we provide a systematic literature review enabled by an active machine-learning tool using 66 journal articles on sustainable servitisation. We have redefined the term sustainable servitisation based on an in-depth literature analysis. From the purview of sustainable servitisation as a mechanism for organisational change, we also synthesised what is known about sustainable servitisation into a holistic framework. Notably, rather than focusing on how sustainable servitisation can be better designed, as most existing studies have done, we argue that a dynamic and processual view of sustainable servitisation is required to advance theoretical and practical knowledge.