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    Demystifying case management in Aotearoa New Zealand: A scoping and mapping review

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    Wepa_et_al_IJERPH (1.650Mb)
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    Publication date
    2023-01
    Author
    Stretton, C.
    Chan, W.Y.
    Wepa, Dianne
    Keyword
    Case management
    Navigation
    Integrated care
    Coordinated care
    Case managers
    Social ecology maps
    Interprofessional practice
    Whānau ora
    New Zealand
    Complexity
    Rights
    © 2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
    Peer-Reviewed
    Yes
    Open Access status
    openAccess
    
    Metadata
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    Abstract
    Background: Community-based case managers in health have been compared to glue which holds the dynamic needs of clients to a disjointed range of health and social services. However, case manager roles are difficult to understand due to poorly defined roles, confusing terminology, and low visibility in New Zealand. Aim: This review aims to map the landscape of case management work to advance workforce planning by clarifying the jobs, roles, and relationships of case managers in Aotearoa New Zealand (NZ). Methods: Our scoping and mapping review includes peer-reviewed articles, grey literature sources, and interview data from 15 case managers. Data was charted iteratively until convergent patterns emerged and distinctive roles identified. Results: A rich and diverse body of literature describing and evaluating case management work in NZ (n = 148) is uncovered with at least 38 different job titles recorded. 18 distinctive roles are further analyzed with sufficient data to explore the research question. Social ecology maps highlight diverse interprofessional and intersectoral relationships. Conclusions: Significant innovation and adaptations are evident in this field, particularly in the last five years. Case managers also known as health navigators, play a pivotal but often undervalued role in NZ health care, through their interprofessional and intersectoral relationships. Their work is often unrecognised which impedes workforce development and the promotion of person-centered and integrated health care.
    URI
    http://hdl.handle.net/10454/19352
    Version
    Published version
    Citation
    Stretton C, Chan WY and Wepa D (2023) Demystifying case management in Aotearoa New Zealand: A scoping and mapping review. International Journal of Environmental Research and Public Health. 20(1): 784.
    Link to publisher’s version
    https://doi.org/10.3390/ijerph20010784
    Type
    Article
    Collections
    Health Studies Publications

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