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    The Impact of Legacy Systems on Digital Transformation in European Public Administration: Lesson Learned from a Multi Case Analysis

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    irani_et_al_2023.pdf (590.0Kb)
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    Publication date
    2023-01-11
    Author
    Irani, Zahir
    Abril, R.M.
    Weerakkody, Vishanth J.P.
    Omar, Amizan
    Sivarajah, Uthayasankar
    Keyword
    Legacy system
    Digital transformation
    Public administration
    e-government
    European
    Public sector
    Rights
    (c) 2023 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY license.
    Peer-Reviewed
    Yes
    Open Access status
    openAccess
    
    Metadata
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    Abstract
    Legacy systems have continued to pose a major challenge to digital transformation efforts in public administration. A comprehensive review of literature suggests seven levels of complexity in transforming legacy systems, including, being a stand-alone system, being part of a larger system, and data incompatibility, each depicting unique criteria and challenges. Nonetheless, very little is known as to what degree these complexities implicate the implementation of digital transformation efforts in public administration (PA). To address this gap, this research conducted an analysis on four cases of digital transformation in three European PA settings (i.e., Denmark, the Netherlands, and the UK). The findings revealed complexities that pose the key challenges to systems interoperability and integrability, which are crucial in any digital transformation project. In addition, a comprehensive understanding of the systems to be transformed, the policies which they are serving, and the broader PA setting in which they are implemented were deemed central to succeeding in digital transformation efforts.
    URI
    http://hdl.handle.net/10454/19256
    Version
    Published version
    Citation
    Irani Z, Abril RM, Weerakkody VJP et al (2023) The Impact of Legacy Systems on Digital Transformation in European Public Administration: Lesson Learned from a Multi Case Analysis. Journal of Government Information. 40(1): 101784.
    Link to publisher’s version
    https://doi.org/10.1016/j.giq.2022.101784
    Type
    Article
    Collections
    Management and Law Publications

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