Using hotel reviews to assess hotel frontline employees’ roles and performances

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Publication date
2022-04-04Keyword
Front office Importance-performance analysis Service personnel Text mining User-generated contentFront office
User-generated content
Service personnel
Text mining
Importance-performance analysis
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(c) 2022 Emerald. Full-text reproduced in accordance with the publisher's self-archiving policy.Peer-Reviewed
YesOpen Access status
openAccess