User Acceptance Evaluation of E-Government Services, Impact of Unified Approach Framework on the Government. Cloud Sultanate of Oman as a Case Study; Government and Citizens Perspectives
AuthorAl Shaidy, Al Noaman M.K.
SupervisorKamala, Mumtaz A.
Qahwaji, Rami S.R.
Unified Approach Framework
Unified e-services portals
The University of Bradford theses are licenced under a Creative Commons Licence.
InstitutionUniversity of Bradford
DepartmentDepartment of Computing Faculty of Engineering and Informatics
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AbstractOman has adopted e-government services, but according to the United Nations E-Government Development Index classification, such services are not fully utilised. E-government classification of Oman shows a lack that motivated this research. The aim is to provide a framework that can help the Omani government to better implement e-government services. As a result, Oman classification is expected to be improved. Such framework may also help similar developing countries in implementing their e-government services. This work aimed to address both; government and citizens prospective, also aiming to help conducting a sold research a good implementable framework. Therefore, an interview with 21 government participations from different institutions was conducted followed by citizens that attracted 400 qualified responses. The research process has led to the suggestion of using another approach of e-government services, the unified e-services portals. The outcomes of this research show; both government and citizens are in favour of using unified definitions in portals. In addition, a proposed framework is presented based on supported findings that is believed to better utilising e government services hence leading to improve ranking. It is also believed that the UN assessing committees would benefit from the unified approach. Simply, it unifies the definition of each service based on the published academic definitions and work. The evaluation of the proposed framework is outside this research and can be addressed by a further research as recommended. Implementing the unified approach portals is another front that attracts implementation and evaluation.
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A model for the Adoption and Implementation of Web-based Government services and applications. A Study Based in Grounded Theory Validated by Structural Equation Modelling Analysis in a Jordanian Context.Cullen, Andrea J.; Tassabehji, Rana; Elsheikh, Yousef M.A. (University of BradfordSchool of Computing, Informatics and Media, 2012-02-10)Among the many promises of the revolution in the information and communication technologies (ICT), particularly the Internet, continues to be its potential to significantly transform governments around the world. This transformation is referred to as e-government or web-based government, often used interchangeably in most of the IS literature. Despite these however, the level of adoption and use of such innovation is still low and does not meet expectations in developing countries in general and Jordan in particular. Yet, existing research on the adoption and implementation of e-government in developing countries is still lacking explanatory power for the following reasons: 1) focusing either on the supply-side, or on the demand-side separately to study the adoption and implementation of e-government, and therefore there is no enough research on the integration between them as a single phenomenon, and 2) focusing on the results of previous research, and therefore not to develop theories fit the new context to be investigated to understand the relationship between the IT implementation and social structures in the same context. This research aims to fill these gaps through the use of a holistic approach to enable in-depth understanding and gain valuable insights on the adoption and implementation of e-government from multiple perspectives, and in the real context of a developing country, namely Jordan. This would reduce the gap between government strategies and policies related to implementation of e-government services and applications on the one hand, and perceptions of citizens on the other hand, allowing a better understanding of the needs of citizens and the priorities that must be taken into account by governments in order to ensure the success of such projects on a large scale. Through two phases, this research proposes and empirically tests an integrated model of the determinants of adoption and implementation of e-government services and applications in Jordan. The first phase employs a grounded theory methodology for the development of the research model, as well as the survey instruments necessary to test the model. The second phase employs a survey questionnaire to test the research model using multivariate and SEM with the results demonstrating support for the proposed model. The empirical results indicate that perceived ease of use, perceived usefulness, and the security of e-government systems are no longer among the main determinants that affect the decision to adopt and implement e-government services and applications in this particular context. This confirms that the prevailing models and theories on the adoption of IT do not apply equally to the context of developing countries such as Jordan, and thus do not explain and predict behaviour toward the adoption and implementation of e-government services and applications in the same context. There is a direct and positive relationship between citizen involvement in the change process towards e-government and the decision to adopt and implement e-government services and applications. There is also a strong positive relationship between the decision to adopt and implement e-government services and applications and the decision to use such services and applications within the same context. Unexpectedly, the prevailing sociocultural determinants indicate a direct and positive relationship with the decision to adopt and implement e-government services and applications in the same context. Also, the results indicate direct and negative relationships between citizen trust and website design issues with the decision to adopt and implement e-government services and applications. Finally, the research concludes by highlighting the theoretical and practical implications, limitations and future directions.
Governance disclosure quality and market valuation of firms in UK and GermanyUllah, S.; Ahmad, S.; Akbar, Saeed; Kodwani, D.; Frecknall-Hughes, J. (Wiley, 2021-10)This study develops a 'comply or explain' index which captures compliance and quality of explanations given for non-compliance with the corporate governance codes in UK and Germany. In particular, we explain, how compliance and quality of explanations provided in non-compliance disclosures, and various other internal corporate governance mechanisms, affect the market valuation of firms in the two countries. A dynamic generalised method of moments (GMM) estimator is employed as the research technique for our analysis, which enabled us to control for the potential effects of endogeneity in our models. The findings of our content analysis suggest that firms exhibit significant differences in compliance, board independence and ownership structure in both countries. The 'comply or explain' index is positively associated with the market valuation of UK firms suggesting that compliance and quality governance disclosure is value relevant in the UK. Institutional blockholders' ownership is however, negatively associated with the market value of firms, which raises questions about the monitoring role of institutional shareholders in both countries. We argue that both compliance and explanations given for non-compliance are equally important, as long as valid reasons and justifications for non-compliance are provided by the reporting companies. These findings thus imply that the 'comply or explain' principle is working well and that UK and German companies could benefit from the flexibility offered by this principle. With respect to the role of board size, board independence, ownership structure, and institutional ownership of firms, this study offers policy implications.
A Review of the Factors Affecting User Satisfaction in Electronic Government ServicesWeerakkody, Vishanth J.P.; Irani, Zahir; Lee, Habin; Hindi, N.; Osman, I. (2014)Even after more than a decade of intensive research work in the area of electronic government (e-government) adoption and diffusion, no study has yet undertaken a theoretical evaluation of research related to ‘e-government satisfaction'. The purpose of this study is to undertake a comprehensive review of the literature related to e-government satisfaction and adoption with a particular focus on the most critical factors and their manifested variables that influence user satisfaction in e-government. Usable data relating to e-government research were collected from 147 papers identified from the Scopus database and by manually identifying relevant articles from journals dedicated to e-government research such as Electronic Government, an International Journal (EGIJ), International Journal of Electronic Government Research (IJEGR) and Transforming Government: People, Process, and Policy (TGPPP). A meta-analysis of existing e-government studies found that the majority of the construct relationships demonstrated a significant range of average summative correlation, and effect size, but the influence of perceived ease of use, effort expectancy on behavioural intention, behavioural intention on use behaviour, and perceived trust on risk were still found to be non-significant. A broader analysis of e-government satisfaction and adoption research seems to reflect that although a large number of theories and theoretical constructs were borrowed from reference disciplines such as Information Systems, e-commerce and public administration, their utilisation by e-government researchers appears to be largely random in approach.