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    The role of cultural heritage in visitor narratives of peatlands: analysis of online user-generated reviews from three peatland sites in England

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    Publication date
    2021-06
    Author
    Flint, Abbi
    Jennings, Benjamin R.
    Keyword
    Heritage
    Peatlands
    Wetlands
    Visitor perceptions
    Tripadvisor
    Research Development Fund Publication Prize Award
    Rights
    © 2021 The Authors. Published by Informa UK Limited. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4. 0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
    Peer-Reviewed
    yes
    Open Access status
    Gold
    
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    Abstract
    User-generated reviews of visitor attractions, on publicly available websites, such as Tripadvisor, are frequently used in tourism research but feature less often in published cultural heritage research. In this paper, we describe a qualitative analysis of the text from user-generated reviews of three peatland heritage landscapes in the United Kingdom – Ilkley Moor, Thorne and Hatfield Moors, and Shapwick Heath – to better understand the role tangible and intangible cultural heritage play in visitor perceptions and narratives of these sites. Our analysis indicates that visitors tend to emphasise natural over cultural heritage of peatland landscapes and hold plural, highly contextual and sometimes dissonant perceptions; there is no single story of peatlands. This presents both challenges and opportunities for building public appreciation of peatland cultural heritage. User-generated reviews offer, as-yet under-explored, potential data for use by heritage researchers and managers who seek to explore how visitors understand and use sites, and may also contribute to the emerging intangible heritage of heritage landscapes.
    URI
    http://hdl.handle.net/10454/18537
    Version
    Published version
    Citation
    Flint A and Jennings BR (2021) The role of cultural heritage in visitor narratives of peatlands: analysis of online user-generated reviews from three peatland sites in England. International Journal of Heritage Studies. 28(2): 163-179.
    Link to publisher’s version
    https://doi.org/10.1080/13527258.2021.1941198
    Type
    Article
    Notes
    Research Development Fund Publication Prize Award winner, June 2021.
    Collections
    Life Sciences Publications

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