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dc.contributor.authorSingh, A.
dc.contributor.authorJenamani, M.
dc.contributor.authorThakker, J.J.
dc.contributor.authorRana, Nripendra P.
dc.date.accessioned2021-04-10T16:18:09Z
dc.date.accessioned2021-05-12T11:47:20Z
dc.date.available2021-04-10T16:18:09Z
dc.date.available2021-05-12T11:47:20Z
dc.date.issued2021-08
dc.identifier.citationSingh A, Jenamani M, THakker JJ et al (2021) Propagation of online consumer-perceived negativity: Quantifying the effect of supply chain underperformance on passenger car sales. Journal of Business Research. 132: 102-114.en_US
dc.identifier.urihttp://hdl.handle.net/10454/18456
dc.descriptionYesen_US
dc.description.abstractThe paper presents a text analytics framework that analyses online reviews to explore how consumer-perceived negativity corresponding to the supply chain propagates over time and how it affects car sales. In particular, the framework integrates aspect-level sentiment analysis using SentiWordNet, time-series decomposition, and bias-corrected least square dummy variable (LSDVc) – a panel data estimator. The framework facilitates the business community by providing a list of consumers’ contemporary interests in the form of frequently discussed product attributes; quantifying consumer-perceived performance of supply chain (SC) partners and comparing the competitors; and a model assessing various firms’ sales performance. The proposed framework demonstrated to the automobile supply chain using a review dataset received from a renowned car-portal in India. Our findings suggest that consumer-voiced negativity is maximum for dealers and minimum for manufacturing and assembly related features. Firm age, GDP, and review volume significantly influence car sales whereas the sentiments corresponding to SC partners do not. The proposed research framework can help the manufacturers in inspecting their SC partners; realising consumer-cited critical car sales influencers; and accurately predicting the sales, which in turn can help them in better production planning, supply chain management, marketing, and consumer relationships.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1016/j.jbusres.2021.04.027en_US
dc.rights© 2021 Elsevier Inc. All rights reserved. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.en_US
dc.subjectSupply chain managementen_US
dc.subjectSentiment analysisen_US
dc.subjectPanel data modellingen_US
dc.subjectOnline reviewsen_US
dc.subjectNatural language processing (NLP)en_US
dc.titlePropagation of online consumer-perceived negativity: Quantifying the effect of supply chain underperformance on passenger car salesen_US
dc.status.refereedYesen_US
dc.date.Accepted2021-04-10
dc.date.application2021-04-21
dc.typeArticleen_US
dc.date.EndofEmbargo2022-10-21
dc.type.versionAccepted manuscripten_US
dc.description.publicnotesThe full-text of this article will be released for public view at the end of the publisher embargo on 21 Oct 2022.en_US
dc.date.updated2021-04-10T15:18:18Z
refterms.dateFOA2021-05-12T11:48:00Z
dc.openaccess.statusGreenen_US


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