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    A meta-analysis of the UTAUT model in the moblie banking literature: The moderating role of sample size and culture

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    Publication date
    2021-08
    End of Embargo
    2022-10-27
    Author
    Jadil, Y.
    Rana, Nripendra P.
    Dwivedi, Y.K.
    Keyword
    Meta-analysis
    Weight analysis
    Moderator analysis
    Mobile banking
    m-banking
    UTAUT
    Unified theory of acceptance and use of technology
    Adoption
    Rights
    © 2021 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.
    Peer-Reviewed
    Yes
    Open Access status
    Green
    
    Metadata
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    Abstract
    In the last few years, several studies have examined the predictors of mobile banking (m-banking) adoption using the unified theory of acceptance and use of technology (UTAUT). However, contradictory results in some of the UTAUT relationships were found in the existing literature. Therefore, we aim to clarify and synthesize the empirical findings from the m-banking studies published since 2004 by conducting weight and meta-analysis with a focus on the UTAUT theory. We also seek to identify the roles of moderating variables on each UTAUT path. A total of 364 path coefficients from 127 studies were relevant for data analysis. CMA software V3 was employed to combine the effect sizes. All UTAUT relationships were found to be significant. Performance expectancy emerged as the strongest antecedent of usage intention. We also find that usage intention is the most critical predictor of use behavior. It was also revealed that sample size and culture significantly moderated the linkages between facilitating conditions and usage intention, effort expectancy and usage intention, and usage intention and use behavior. Theoretical contributions and managerial implications are also discussed toward the end.
    URI
    http://hdl.handle.net/10454/18455
    Version
    Accepted manuscript
    Citation
    Jadil Y, Rana NP and Dwivedi YK (2021) A meta-analysis of the UTAUT model in the moblie banking literature: The moderating role of sample size and culture. Journal of Business Research. 132: 354-372.
    Link to publisher’s version
    https://doi.org/10.1016/j.jbusres.2021.04.052
    Type
    Article
    Notes
    The full-text of this article will be released for public view at the end of the publisher embargo on 27th Oct 2022.
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    Management and Law Publications

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