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dc.contributor.authorKamal, M.M.
dc.contributor.authorSivarajah, Uthayasankar
dc.contributor.authorBigdeli, A.Z.
dc.contributor.authorMissi, F.
dc.contributor.authorKoliousis, Y.
dc.date.accessioned2021-01-10T16:06:53Z
dc.date.accessioned2021-01-13T09:56:27Z
dc.date.available2021-01-10T16:06:53Z
dc.date.available2021-01-13T09:56:27Z
dc.date.issued2020-12
dc.identifier.citationKamal MM, Sivarajah U, Bigdeli AZ et al (2020) Servitization implementation in the manufacturing organisations: classification of strategies, definitions, benefits and challenges. International Journal of Information Management. 55: 102206.en_US
dc.identifier.urihttp://hdl.handle.net/10454/18309
dc.descriptionYesen_US
dc.description.abstractThe integration of products and services into a bundled product/service offering by manufacturing organisations is seen as a global trend in today’s competitive business environment. The shift of product-based manufacturers towards offering business solutions and value-added services to consumers is termed as ‘Servitization’. Contrary to the potential benefits expected by adding service activities to the offerings, advocates voice their concerns towards experiential problems and challenges in employing the servitization strategy – termed as ‘Servitization Paradox’. Nevertheless, the shift from product-based delivery to a service-based provision has the potential to significantly impact on developing sustainable and eco-friendly environment. To provide greater insights to the servitization phenomenon, this paper presents a comprehensive analysis of the servitization implementation in manufacturing organisations. In order to respond to the latter, we propose the following three research questions “Q1 – what are the different types of servitization strategies”, “Q2 – what are the different servitization definitions”, “Q3 – what are the potential benefits in selecting a servitization strategy?”, “Q4 – what are the challenges in transitioning towards servitization?”. A systematic literature review is carried out to understand the past trends and extant patterns/themes in the servitization strategy research area, evaluate contributions, summarise knowledge, thereby identifying limitations, implications and potential further research avenues. The key findings confirm servitization studies have contributed both conceptually and empirically to the development and accumulation of intellectual wealth to the manufacturing operations and supply chain discipline. Moreover, the findings clearly indicate the potential of servitization in transitioning manufacturing organisations (e.g. benefits) and utilising innovative technologies to generate business value. Nevertheless, some voices are backing further research/development in the area of servitization due to the several existing challenges.en_US
dc.language.isoenen_US
dc.publisherElsevier
dc.relation.isreferencedbyhttps://doi.org/10.1016/j.ijinfomgt.2020.102206en_US
dc.rights© 2020 Published by Elsevier Ltd. . Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license.en_US
dc.subjectServitizationen_US
dc.subjectStrategyen_US
dc.subjectManufacturing organisationsen_US
dc.subjectBenefitsen_US
dc.subjectChallengesen_US
dc.titleServitization implementation in the manufacturing organisations: classification of strategies, definitions, benefits and challengesen_US
dc.status.refereedYesen_US
dc.date.Accepted2020-07-20
dc.date.application2020-08-14
dc.typeArticleen_US
dc.date.EndofEmbargo2022-02-15
dc.type.versionAccepted manuscripten_US
dc.description.publicnotesThe full-text of this article will be released for public view at the end of the publisher embargo on 15 Feb 2022.en_US
dc.date.updated2021-01-10T16:07:00Z
refterms.dateFOA2021-01-13T10:01:11Z
dc.openaccess.statusGreenen_US


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