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    The design of a knowledge-based system for quality management in healthcare: Case study

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    Publication date
    2019-10-16
    Author
    Al Khamisi, Y.N.
    Khan, M. Khurshid
    Munive-Hernandez, J. Eduardo
    Keyword
    GAP
    Knowledge-based system
    KBS
    Quality management in healthcare environment
    QMHE
    Gauging absence pre-requisites
    Oman
    Rights
    (c) 2019 Inderscience Publishers. This is an Open Access article distributed under the Creative Commons CC-BY-ND license (https://creativecommons.org/licenses/by-nd/4.0/)
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    The current healthcare systems have numerous gaps that need to be filled to reach the best practice. This paper presents a novel approach to design and validate a hybrid knowledge-based system (KBS) to evaluate QM of healthcare environment (QMHE) using a hybrid system that has not been used before. It will be combined with gauge absence perquisite (GAP) method to sustain a successful operation of the large number of key performance indicators (KPIs) that involved in QMHE and to detect the gap between each KPI and the anticipated point. Out of 354 KB rules answered, the system has categorised 225 as GPs and the remaining 128 as BPs. The 128 bad points are categorised into different problem categories (20 PC-1, 34 PC-2, 34 PC-3, 40 PC-4, and 0 PC-5) where they represent the actions that need to be enhanced to reach the desired level of quality management.
    URI
    http://hdl.handle.net/10454/18201
    Version
    Accepted manuscript
    Citation
    Al Khamisi YN, Khan MK and Munive-Hernandez JE (2019) The design of a knowledge-based system for quality management in healthcare: Case study. International Journal of Advanced Operations Management. 11(4): 257-274.
    Link to publisher’s version
    https://doi.org/10.1504/IJAOM.2019.103144
    Type
    Article
    Collections
    Engineering and Informatics Publications

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