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    Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy

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    alalwan_et_al_2016 (391.7Kb)
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    Publication date
    2016-02-08
    Author
    Alalwan, A.
    Dwivedi, Y.K.
    Rana, Nripendra P.
    Williams, M.D.
    Keyword
    Adoption
    Behavioural intention
    Jordan
    Mobile banking
    TAM
    Rights
    (c) 2016 Emerald Publishing. Full-text reproduced in accordance with the publisher's self-archiving policy.
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intention to adopt mobile banking (MB). Design/methodology/approach – The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and self-efficacy as an external factors. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. Findings – The results showed that behavioural intention is significantly influenced by perceived usefulness, perceived ease of use, and perceived risk. Research limitations/implications – Practical and theoretical implications for both Jordanian banks and researchers in the MB context are also discussed in the concluding section. Originality/value – MB-related issues are yet to be examined empirically in the Jordanian context. This submission has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of MB from the Jordanian customers’ perspective.
    URI
    http://hdl.handle.net/10454/18082
    Version
    Accepted manuscript
    Citation
    Alalwan A, Dwivedi YK, Rana NP et al (2016) Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management. 29(1): 118-139.
    Link to publisher’s version
    https://doi.org/10.1108/JEIM-04-2015-0035
    Type
    Article
    Collections
    Management and Law Publications

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