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    Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk

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    alalwan_et_al_2018 (654.3Kb)
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    Publication date
    2018-01
    Author
    Alalwan, A.
    Dwivedi, Y.K.
    Rana, Nripendra P.
    Algharabat, R.
    Keyword
    Adoption
    Customer
    Internet banking
    Jordan
    Risk
    UTAUT2
    Rights
    © 2018 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (https://creativecommons.org/licenses/by-nc-nd/4.0/)
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    The key objective of this study is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers’ intentions and adoption of Internet banking. The conceptual model proposed was based on the extended Unified Theory of Acceptance and Use of Technology (UTAUT2). This was further extended by adding perceived risk as an external factor. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The results show that behavioural intention is significantly influenced by performance expectancy, effort expectancy, hedonic motivation, price value and perceived risk; however, social influence does not have a significant impact on behavioural intention. This study offers Jordanian banks some guidelines for designing and marketing such channel in order to enhance their acceptance by their customers.
    URI
    http://hdl.handle.net/10454/18067
    Version
    Accepted manuscript
    Citation
    Alalwan A, Dwivedi YK, Rana NP et al (2018) Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk. Journal of Retailing and Consumer Services. 40: 125-138.
    Link to publisher’s version
    https://doi.org/10.1016/j.jretconser.2017.08.026
    Type
    Article
    Collections
    Management and Law Publications

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