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    Use of social media in citizen-centric electronic government services: A literature analysis

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    Publication date
    2017-07
    Author
    Mohammad, A.A.A.
    Rana, Nripendra P.
    Sahu, Ganesh P.
    Dwivedi, Yogesh K.
    Tajvidi, M.
    Keyword
    E-Government
    Electronic Government
    Engagement
    Framework
    Literature Review
    Participation
    Social media
    Rights
    © 2017, IGI Global. Reproduced in accordance with the publisher's self-archiving policy.
    Peer-Reviewed
    yes
    
    Metadata
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    Abstract
    This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/ open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.
    URI
    http://hdl.handle.net/10454/18057
    Version
    Published version
    Citation
    Mohammad AAA, Rana NP, Sahu GP, Dwivedi YK and Tajvidi M (2017) Use of social media in citizen-centric electronic government services: A literature analysis. International Journal of Electronic Government Research. 13 (3) :55-79.
    Link to publisher’s version
    https://doi.org/10.4018/IJEGR.2017070104
    Type
    Article
    Collections
    Management and Law Publications

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