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    Citizens’ adoption of an electronic government system: towards a unified view

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    rana_et_al_2017 (492.8Kb)
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    Publication date
    2017-06
    Author
    Rana, Nripendra P.
    Dwivedi, Y.K.
    Lal, B.
    Williams, M.D.
    Clement, M.
    Keyword
    Adoption
    Citizen
    E-government
    e-District
    Unified model
    India
    Rights
    (c) 2017 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY license (https://creativecommons.org/licenses/by/4.0/)
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India. Analysis of the models indicates that their performance is not up to the expected level in terms of path coefficients, variance in behavioural intention, or the fit indices of the models. In response to the underperformance of the alternative theoretical models to explain the adoption of an eGov system, this research develops a unified model of electronic government adoption and tests it using the same data. The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.
    URI
    http://hdl.handle.net/10454/18050
    Version
    Published version
    Citation
    Rana NP, Dwivedi YK, Lal B et al (2017) Citizens’ adoption of an electronic government system: towards a unified view. Information Systems Frontiers. 19: 549-568.
    Link to publisher’s version
    https://doi.org/10.1007/s10796-015-9613-y
    Type
    Article
    Collections
    Management and Law Publications

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