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dc.contributor.authorRana, Nripendra P.
dc.contributor.authorDwivedi, Y.K.
dc.contributor.authorWilliams, M.D.
dc.contributor.authorLal, B.
dc.date.accessioned2020-09-25T09:57:41Z
dc.date.accessioned2020-09-29T13:21:13Z
dc.date.available2020-09-25T09:57:41Z
dc.date.available2020-09-29T13:21:13Z
dc.date.issued2015-01
dc.identifier.citationRana NP, Dwivedi YK, Williams MD et al (2015) Examining the success of the online public grievance redressal systems: an extension of the IS success model. Information Systems Management. 32(1): 39-59.en_US
dc.identifier.urihttp://hdl.handle.net/10454/18049
dc.descriptionYes
dc.description.abstractThe purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.en_US
dc.language.isoenen_US
dc.rights© 2015 Taylor & Francis. The Version of Record of this manuscript has been published and is available in Information Systems Management in Jan 2015 at https://doi.org/10.1080/10580530.2015.983019.en_US
dc.subjectOnline public grievance redressal systems
dc.subjectSystems success
dc.subjectE-government
dc.subjectTrust
dc.subjectDeLone and McLean model
dc.subjectIndia
dc.titleExamining the success of the online public grievance redressal systems: an extension of the IS success modelen_US
dc.status.refereedYes
dc.date.Accepted2014
dc.date.application06/11/2014
dc.typeArticle
dc.type.versionAccepted manuscript
dc.identifier.doihttps://doi.org/10.1080/10580530.2015.983019
dc.date.updated2020-09-25T08:57:43Z
refterms.dateFOA2020-09-29T13:21:37Z
dc.openaccess.statusopenAccess


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