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dc.contributor.authorRana, Nripendra P.
dc.contributor.authorDwivedi, Y.K.
dc.contributor.authorWilliams, M.D.
dc.contributor.authorLal, B.
dc.date.accessioned2020-09-25T09:57:41Z
dc.date.accessioned2020-09-29T13:21:13Z
dc.date.available2020-09-25T09:57:41Z
dc.date.available2020-09-29T13:21:13Z
dc.date.issued2015-01
dc.identifier.citationRana NP, Dwivedi YK, Williams MD et al (2015) Examining the success of the online public grievance redressal systems: an extension of the IS success model. Information Systems Management. 32(1): 39-59.en_US
dc.identifier.urihttp://hdl.handle.net/10454/18049
dc.descriptionYesen_US
dc.description.abstractThe purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.en_US
dc.language.isoenen_US
dc.relation.isreferencedbyhttps://doi.org/10.1080/10580530.2015.983019en_US
dc.rights© 2015 Taylor & Francis. The Version of Record of this manuscript has been published and is available in Information Systems Management in Jan 2015 at https://doi.org/10.1080/10580530.2015.983019.en_US
dc.subjectOnline public grievance redressal systemsen_US
dc.subjectSystems successen_US
dc.subjectE-governmenten_US
dc.subjectTrusten_US
dc.subjectDeLone and McLean modelen_US
dc.subjectIndiaen_US
dc.titleExamining the success of the online public grievance redressal systems: an extension of the IS success modelen_US
dc.status.refereedYesen_US
dc.date.Accepted2014
dc.date.application2014-11-06
dc.typeArticleen_US
dc.type.versionAccepted manuscripten_US
dc.date.updated2020-09-25T08:57:43Z
refterms.dateFOA2020-09-29T13:21:37Z


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