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    Examining the success of the online public grievance redressal systems: an extension of the IS success model

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    rana_et_al_2015 (791.3Kb)
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    Publication date
    2015-01
    Author
    Rana, Nripendra P.
    Dwivedi, Y.K.
    Williams, M.D.
    Lal, B.
    Keyword
    Online public grievance redressal systems
    Systems success
    E-government
    Trust
    DeLone and McLean model
    India
    Rights
    © 2015 Taylor & Francis. The Version of Record of this manuscript has been published and is available in Information Systems Management in Jan 2015 at https://doi.org/10.1080/10580530.2015.983019.
    Peer-Reviewed
    Yes
    
    Metadata
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    Abstract
    The purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.
    URI
    http://hdl.handle.net/10454/18049
    Version
    Accepted manuscript
    Citation
    Rana NP, Dwivedi YK, Williams MD et al (2015) Examining the success of the online public grievance redressal systems: an extension of the IS success model. Information Systems Management. 32(1): 39-59.
    Link to publisher’s version
    https://doi.org/10.1080/10580530.2015.983019
    Type
    Article
    Collections
    Management and Law Publications

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